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Ross-Simons has a rating of 4.7 stars from 8,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,091 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Lovely selection for gifting my daughters and 4 granddaughters. Easy to order and warranty affordable. Already had to use to shorten a bracelet. I've bought bracelets, rings and a beautiful necklace to my granddaughter for Ohio State graduation present.
Date of experience: November 29, 2023
Ordered mistakenly items were shipped anyway. I tried cancelling immediately but was informed items were shipped and I was charged for merchandise not wanted. Rec'd and was responsible for postage fee which I refused to pay and wanted return label for prepaid postage. I won't be ordering anything from this company ever again..
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
Very convenient. Very pleased...
Quality. Merchandise always.
Date of experience: September 26, 2022
Quick and easy shopping.Plus I had to return an item due to sizing. R&S was very responsive and allowed me to exchange quickly and easily. I will continue to shop R&S. Very good customer experience and the products are lovely, particularly for the price.
Love the jewelry and selection.
Date of experience: June 9, 2023
The bracelet is lovely and I will enjoy it. My challenge was that the clasp was difficult to open. I chatted for help with Ross-Simons Customer Service. The representative was unable to help with any suggestions as to how to open it. He apologized. I searched online and found a site that showed how.
The representative was unable to help with my challenge of opening the clasp on the tennis bracelet. He apologized and I left the chat and did research online to find directions.
I was offered a discount by my WSJ subscription online. I went to the site and found the bracelet in a search. The had a sale price and good reviews.
Date of experience: April 4, 2023
Shopping for a gift for my husband's cousin a male, so we decided on a engraved money clip. The clip was a nice size and weight but the engraving was too light. A little hard to see the name. Also I would like the measurements described in inches instead of millimeters.
I thought they would have more of a selection.
Date of experience: May 15, 2023
I love, love, love this amethyst and white topaz ring! It looks even better on my finger than on the website! The colors are vibrant and the vintage-inspired style of this ring is absolutely beautiful! I've always dreamed of wearing a ring like this, and it was so reasonably priced, too!
Date of experience: September 4, 2023
Was looking for something different, unique, she loves large hoop earrings so I purchased these which were just different enough and very classy. Easily dressed up and or dressed down she loved them.
Google search, saw something that I liked and visited the site, will definitely shop here again.
Date of experience: May 4, 2024
The two bracelets I ordered looked great online, so I ordered. One was 7" and the other was 7:25" (which I was worried would be two large). Both got here yesterday and looked like they were for a child. They both measured 6", so I initiated a return for both items. Very sad.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2023
We regret to learn of the issue with the bracelets you received on order. This certainly isn't normal and not the experience we want for our customers. We did have inventory pulled on both items and did find some inventory on the Paperclip Bracelet was incorrect size, thank you for bringing this to our attention. All incorrect inventory was pulled. We didn't find any issues with the Byzantine Bracelets in stock and all measure 7-inches from clasp to clasp. We do see your return was requested and the refund will be issued within 4 business days from receipt of the return. We thank you for shopping Ross-Simons and hope to shop with you again in the future. A private message was sent.
Love the necklace. I've been searching for a necklace to coordinate with earrings my husband gave me on my 60th birthday. The necklace is beautiful and is perfect. The rings are also pretty. The two side rings seem a bit small when paired with the center one. But lots of sparkle. It's seems to run small in size
Prior purchase. Good value.
Date of experience: March 20, 2023
This is my 4th little ring purchase. This one is garnet with diamonds. I also have emerald with diamonds, a ruby and a diamond. They stack beautifully. Good price, good quality. They are
So dainty and pretty, and really suit me.
Date of experience: November 23, 2023
I kept having to go back and fill in stuff I had already typed in
The ring I want
Date of experience: November 15, 2023
RS does not stand by their promotions. They hook in with a promotion but then when you to purchase there is no promotion and no promotion codes are offered as promised. This is not a trustworthy store. I just spend over 45 min in your chat trying to get the first time customer promo code. I received no help. It is very desapointing. I was going to spent over $300 to test your service, but since I did not received the promised code even after trying your chat, you lost a customer. I will reflect this in social media with zero stars for your Tods Simon store.
Tip for consumers:
DONOT BUY FROM ROSS AND SIMONS
Products used:
Jewlery
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2023
The Welcome Promotion is provided through your email or text depending on the promotion you sign up for. We will research and honor the promotion when provided with the qualifying information such as email or cell phone number. Once the email is received, the code is entered in the "Offer Code" box to activate. We reached out privately.
Admiration of the prices and Customer Service were thoroughly appreciated in assisting with my selections. Continuous elation of superlative jewelry and Thank-you plus have a Blessed Day.
This is my second order
Date of experience: May 2, 2024
My shopping experience was easy. Purchasing was easy. Products arrived in a timely manner. My only comment in the negative would be this: I ordered via online website a pair of Xmas ball ornament earrings. The pictures made it seem that they were actual full balls. I was surprised when the earrings arrived that they were only half a ball; the backside of them was flat. Not a big deal but not what I thought I was getting.
Date of experience: December 19, 2023
These earrings were extremely disappointing. The video on-line was vey deceptive as to their size. They were so tiny, they were hard to find in the envelope they came in. I had to return them for a refund and I will not be ordering anything from Ross-Simons again.
I thought Ross-Simons was an honest company with high quality products. I was wrong.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
We appreciate your feedback on the 14kt Yellow Gold Double-Chain Drop Earrings. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. We hope you will consider shopping with us again.
This was my first bad experience with the company. I ordered a sterling silver heart link bracelet, and it was very disappointing. The price was $99.99, but it was so cheap looking. Had a difficult time with the clasp too. It was returned, and I had to pay $6.75 shipping!
I called about the return, and the representative was very nice and explained how to return the item.
I always liked what I ordered, and thought the quality was pretty good. Not this time...
Date of experience: February 5, 2023
I am disappointed with the earrings. They are much smaller then the earrings shown on the picture. I will return them but according to the information received from the CS I am responsible for the shipping cost. Because of this issue I will not longer order from this company
Date of experience: August 18, 2023
I bought this delicate necklace for my daughter.
For our family, there is significance in the design and strength of the knot.
The length is perfect and sits on the clavicle.
I would buy this again as a gift for a close friend.
My former boss bought many items from Ross-Simons and he shared the catalogue with me.
I love the selections!
Date of experience: February 16, 2023
I Purchased this lovely board as a decorative piece in my kitchen. It's beautifully painted and has a high sheen. I love it and think it makes a wonderful addition. It's beautiful and I'm very pleased.
I’ve purchased from Ross Simmons in the past, and I’ve never been disappointed
Date of experience: March 1, 2023
Easy to order and received my order on a timely basis. The earrings were not what I expected. The color was dull and not what I hope for. I've contacted customer service and indicated that I want to return the order and receive a refund to my original method of payment.
Date of experience: November 4, 2023
Exactly what I was looking for! Easy to order. Can't wait to get them!
Frequent customer
Date of experience: October 28, 2023
Maybe this was described but I did not know the chain would be constructed to be at alternate lengths. Not attractive.
Return agaent was very helpful and quick to resolve the return. I am thankful. Will choose your products again another time.
Date of experience: December 7, 2023
I own Ross-Simon's jewelry and have been very pleased with it. This time, I ordered an opal ring with channel-set side stones. When I was wearing the ring the very first time, I looked down and about half of the side stones had fallen out and were gone. The ring looked so nice in the picture, but the actual piece was much smaller and dull. I had no choice but to return it. I am very disappointed and in no hurry to order anything else.
Past experience.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2023
Thank you for your feedback. We regret to learn of the issue with the stones falling out and can understand your disappointment. This certainly isn't normal and not the experience we want for our customers. We have provided the feedback to our Quality Team to review the inventory to ensure this isn't an ongoing issue. We apologize for any inconvenience this has caused.
I ordered size 7 to go on my ring finger. The ring is a 7, but much smaller than it is described as. To make it look decent I will have to wear it on my pinky. An awful lot of money for such a small ring.
Seemed like a good company
Date of experience: August 17, 2023
I bought this ring for myself. I can't remember the last time I bought a ring just for me. It is beautiful. It took my breath away when I opened it because I never know what something will really look like when I purchase online.
I saw the ring on social media and had to try it. I love any kind of sapphire jewelry. I have never used Ross-Simons before but I will again.
Date of experience: June 16, 2023
It was easy to find what I was looking for. I received my order within a few days, and the chain is lovely! Very happy with it.
Previous good experience
Date of experience: June 18, 2024
I wished it came in a jewelry gift box that displayed the necklace instead of a pouch in a box. There should have been something in the gift box such as cotton or an insert to display the necklace. Other than that, it's a beautiful necklace and loved by the recipient.
Found you on Amazon when looking for a cross necklace. Wanted to see what else you sold from your website. Found the necklace here with a discount.
Date of experience: April 11, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret were unable to cancel as requested due to the order being shipped so quickly. A courtesy label was provided to return the order for full refund.