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Ross-Simons has a rating of 4.7 stars from 8,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,476 reviews
Clear descriptions of jewelry and easy checkout.
Lapis necklace is everything I hoped for. Will be perfect gift for Christmas and arrived on time and in good shape. Thank you!
Great selection and my wife loves your jewelry.
Date of experience: December 11, 2024
Always combing through the catalogs and looking for a striking piece of jewelry that will catch my eye! Used to read the catalogs years ago when my mother received them, and of course, she purchased jewelry for herself and me. I am carrying on with the family tradition of glancing through the jewelry and purchasing something that strikes my fancy!
I have been eyeing these 2 items for a while and told Santa what i wanted for Christmas since jewelry is one of my favorite things to receive as a gift from loved ones.
Date of experience: November 24, 2024
Looked at items on-line from the catalog via the item number and I was able to see the jewelry more clearly to make a decision.
I am a previous customer and have always enjoyed your products at great prices. Plus, I love looking at jewelry.
Date of experience: November 26, 2023
Love the earrings and the colors go with many items in my wardrobe! Plus, the prices are fantastic! I was expecting to pay the 89.00 dollars, and much to my surprise there was an additional 25% off and then at checkout, another 5%. Who can beat these prices! Excellent website and great jewelry selections, and awesome discounts!
See above message as the same feedback applies!
Date of experience: June 17, 2022
Love my newest purchase of emerald colored earrings ha! They look great and just as advertised! Love everything I have purchased from Ross Simon's! Great quality!
Date of experience: December 8, 2024
Each time I order, the pieces come packed appropriately to protect them and they arrive as promised! Great choices!
Got what I wanted!
Date of experience: November 13, 2024
Site is easy to use, great selections and the quality is always wonderful!
Love the selections
Date of experience: October 24, 2024
Love the choices and quality! I love every piece I have purchased from Ross-Simons
Best quality and best choices
Date of experience: March 11, 2024
Selection is awesome, size is accurate, price is very good and delivery is always just as promised!
Love the quality of previous purchases!
Date of experience: September 9, 2023
The stone pictured was bright and clear. The one I got was dense and dark, almost looked black. The bracelet didn't look gold it looked rose colored. I returned both items
Date of experience: December 29, 2024
I paid extra for two day shipping. My order was supposed to arrive on 12/21. It supposedly arrived on 12/24, after I had to leave for the holidays. I want a refund of the two day shipping charge.
Haven’t heard back from them
Date of experience: December 29, 2024
This was my first order from your company. I ordered 2 black enamel rings. They were so incredibly thin they would have never held up. I have returned for a refund.
Lady wasn't very nice and tried to get me to join your program for free returns.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2024
It was wonderful, my husband has purchased Christmas presents from Roos several times in years past.
Date of experience: January 4, 2025
I'm still enjoying my pearl station necklace and decided to come back to check out the early Black Friday sales. Saw a pretty millefiori Murano ring and two earrings caught my attention. I hope you'll stock more sapphire and 14k gold jewelry soon.
Great past buys and overall experience.
Date of experience: November 19, 2024
Items arrived in plenty of time for Christmas and were as described in the catalogue. The accompanying
Chain was the right length and there smiles all around!
Date of experience: December 26, 2024
Ordered the Santa Hat earrings and couldn't be happier! Very well-made, heavy, as in good quality, and packaged very nicely. Would order from Ross & Simon again with no hesitation.
Date of experience: December 12, 2024
I trust Ross-Simons to have good quality jewelry. Not the same confidence with other sites. Ordering was simple and delivery very quick. I would recommend Ross-Simons again and again.
I ordered a pair of earrings for my granddaughter but they were too small, I was able to order new earrings and return the others quickly without any issues.
Date of experience: December 22, 2024
The cross necklace I ordered arrived safely in a timely fashion. This was a gift for my mom's birthday and she keeps telling me how much she loves it and how beautiful it is! Great gift!
Date of experience: December 21, 2024
Nice gold chain but it was not gift wrapped as expected. Came in a nice box though. So maybe that's what they described as free gift wrapping I guess.
Date of experience: December 12, 2024
It's complicated to remove save items in my cart when buying one item at a time. Maybe add a Buy Now button for a one item purchase instead of having to remove other items intended to buy at a later date. Thanks.
Good deal on my purchase.
Date of experience: November 22, 2024
Have ordered from Ross Simons alt and everything is exactly the way it looks and great quality.
I have told all my friends and family to buy from Ross Simons.
Date of experience: December 28, 2024
Every year, for 24 years now, I continue to be very pleased with the ease and reliability in shopping with you. Thank you again for being so responsive and helpful.
Date of experience: December 19, 2024
I certainly Lynn would have NEVER bought these earrings if I knew they were hollow! They dent easily, which is why I bought my last pair from a reputable jeweler that made them solid, not hollow. Unfortunately, I lost one of those.
Date of experience: November 26, 2024
We regret that you aren't happy with the 14K Ball Stud Earrings. It is very difficult to find any jeweler that makes jewelry in solid gold anymore, as it would be cost prohibitive for most people to afford. Ross-Simons has been a purveyor of fine jewelry for over 70 years, by offering the best value on all of our pieces. We hope to shop with you again, and that you are able to find something more to your liking.
I ordered myself a pearl necklace for an achievement I reached recently. The necklace over all was beautiful but the length was wrong. I contacted customer service and they were very friendly. I decided to get a differently length and hoping it will be beautiful too.
My CSR was very friendly and helpful
Date of experience: November 19, 2024
Very easy ordering. Quick secured shipping. Quality of product is beautiful and of high-end quality. This is my second item I ordered from Ross-Simons and will certainly not be my last.
Date of experience: December 23, 2024
Both items (bracelets) were returned on 12/16/24 via UPS. A bangle bracelet was too difficult to operate. I didnt like the quality of the other bracelet, a gold link style.
Date of experience: December 17, 2024
I bought this necklace for my daughter's birthday. She loves the necklace but it doesn't fit. I ordered the 20 inch chain but got the shortest one so she can't wear it. Very disappointed
The necklace is beautiful
Date of experience: December 25, 2024
I rarely order items online and absolutely never thought of ordering jewelry... This was an excellent experience and I am certain my family will be pleased with the items I selected.
Date of experience: December 16, 2024
It was easy to order, but the picture of this ring on-line was completely different from the actual ring. It was inexpensive looking, and the size I ordered was too small. Certainly not worth the money
Date of experience: November 21, 2024
I love the above snowflake drop earrings in Sterling Silver; they're beautiful! It was very easy to place my order and I would definitely recommend Ross-Simon's!
Date of experience: December 9, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn the rings were not as expected and appreciate your feedback. It is difficult to represent the size of jewelry on 2-dimensional screens. We include the dimensions under product details and show our jewelry on a model for an estimation of size to try and assist our customers. Returns are processed within 4 business days of receipt, and you will receive an email confirmation once completed.
Customer issue was resolved.