- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Nice but pricey. They are over priced. I waited a long time for a person to help me.
Date of experience: June 22, 2024
The website is easy to use and makes shopping a pleasure. The pearls are really lovely but I ordered the wrong length! I am sure there will be no problem exchanging them as I have done it before with Ross-Simon with no trouble.
Good value for the items
Date of experience: December 7, 2022
I ordered the pearl band stretch ring not even a month ago. While in Florida it broke apart. A disgrace. I will never order anything from this company again and will tell my friends not to order. I just threw $50 in the garbage.
Tip for consumers:
No
Products used:
None
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2022
Stone is perfect size, beautiful, tasteful. Band is a shade snug for a 6. Also, gold-over-sterling is a little brassy rather than the classy I've always known from R-S. Otherwise, looks great on my hand.
Long time customer
Very Attractive, not “sugared up.” Stone makes its own statement. Sale price made it easy.
Date of experience: May 14, 2022
I have ordered from Ross-Simon for the last several years and the service has always been great.
It is always an easy process. They keep you up to date on when to expect the package.
The quality and selection is wonderful. I am happy with my purchase.
Date of experience: September 22, 2023
A pleasure to shop at Ross and Simons. Beautiful vintage jewelry. Joanne provides the friendliest and most expertise customer service I've ever had.
Date of experience: May 10, 2024
It is very easy viewing merchandise and checkout is very quick unlike some other companies.
I have been using Ross-Simons for year. They have quality jewelry,
Date of experience: July 13, 2024
Shopping with Ross-Simons is convenient and easy. There are a vast array of beautiful items always. If you desire pearls, sterling silver or gold or maybe a gem stone…. You will definitely find the quality, service and value always
Convenient, value, quality of merchandise and service
Date of experience: October 24, 2022
Received item on time. Ordered Gold Ball Earrings that I thought would be large. I received a return number and sent them back. Girl on the phone was very helpful but they didn't have larger ones that I need.
The best customer service I have seen in a long time.
Because I thought they had the largest gold ball earrings I could get at a good price.
Date of experience: August 1, 2022
My grandson like to buy something sparkly for his mom on Christmas. He earns $$ thru the year doing chores for me. He chose a lovely gold ring with his favorite color stone…green. She will love it for years to come and it didn't break the bank. Lovely jewelry and easy website to navigate.
Date of experience: December 13, 2022
I'm not a great gift giver. Ross Simmons makes it really simple; my wife sends me a few items she that she likes, I surprise her with one of the items and everyone is happy. It certainly beats a beach towel and a beer cooler, again.
My wife likes Ross Simmons.
Date of experience: August 31, 2022
This is my first time shopping from Ross-Simons. The ease of shopping on the website is a plus, the necklace I purchased is gorgeous! Their products clearly are high quality and well-made. I am also impressed with follow-up email whether you've received the product or not.
Date of experience: May 7, 2022
I was very pleased with the gold cross necklace I ordered. It is very pleasing to the eye and I am very happy with it.
Date of experience: June 4, 2024
Ordered an engraved bracelet for my granddaughter and asked for rush two day delivery, I figured that meant after the engraving, which would probably take a few days and then they would ship. But I was pleasantly surprised when it arrived engraved in two days from the order date!
Date of experience: June 1, 2022
It's easy to locate what I was looking for and I appreciate the quick and easy checkout. Never had a problem buying, checking out or receiving items from Ross Simons.
Previous shopping experiences, can always find what I’m looking for and great values.
Date of experience: April 15, 2023
Date of experience: January 25, 2023
Great! I ordered and needed a different length. Customer service was great.They helped me get my refund and told me exactly step by step how to proceed.
Date of experience: March 5, 2024
The ring is beautiful! Thank you Ross SImons for making a 14 k gold ring available at a price a retired person could afford. I have already received many compliments!
Best quality
Date of experience: February 21, 2023
I bought a necklace from ross simons and they said it will take 7 to 10 business days for the package to arrive. Its been a lot longer than that and they do not give you a tracking number. I called customer service twice and they were no help at all. I will no longer buy expensive items online, i will only buy from a brick and mortar store from now on. I don't know how they are still in business.
Date of experience: July 26, 2015
I am a long time RS satisfied customer but my most recent purchase of the SS link bracelet was a disappointment. It barely resembled metal feeling more lightweight plastic and was promptly returned. Considering it was not in keeping with the product description, I was further disappointed I had to pay for return shipping. A rare upset in a long relationship with a fine firm but yes an upset.
I was disappointed free return shipping was denied. This discourages a customer from future purchases.
Great quality and price. Long time customer.
Date of experience: December 29, 2022
Great quality and price. Long time customer.
Date of experience: December 22, 2022
I am extremely impressed with my diamond tennis Bracelet. Owning a robust tennis bracelet was on my bucket list, when I saw the prices offered for this piece I jump to the opportunity, however was a bit nervous to purchase such large and pricey piece without seeing it. Boy, was I pleasantly surprised when I open the beautiful package, it is absolutely stunning, the quality of the stone is extremely high. I am over the moon with it and have been wearing ever since. I love my piece, thank you.
High reputation, high quality jewlry.
High quality, large stones.
Date of experience: May 18, 2022
Necklace was GORGEOUS!. Extender is just ok. The hooks stick. I would send it back, but it's not worth the effort for the price. Also, the day after I made my purchase, RS ran a promo for a $50 gift certificate toward a future purchase. I reached out and asked if they would honor it given the timing, but got no response.
No one responded to my email
Date of experience: June 26, 2022
I ordered 2 pair of the Child's hoops - once you open the clasp - they don't snap closed so they will fall out if you wear them. I sadly had to return both pair as neither of them worked. The earrings themselves are nice looking but they are not very sturdy - seems like they would also bend easily.
zero satisfaction
I've shopped with them throughout the years... however, the quality and service are not as they used to be
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2022
We have researched this issue, and we will work with the carrier directly in regard to missing item. In the meantime we have processed a credit to you. We have messaged you directly with specific details. As always our team is available 24/7 to resolve any unexpected occurrences.
The jewelry is pretty. Not quite the colors I expected. But I understand pictures online can be different than what's in person.
Products used:
Earrings
Date of experience: May 15, 2024
It can be challenging to depict color online, as screen resolutions can vary. We photograph all of our jewelry in our studio, and do not enhance color. We want you to be 100% satisfied with your earrings, and you may return anything within 30 days. We have reached out to assist.
Fine, no problems, with this order. But that being said I have received other pieces of gold jewelry that have either broken or shoddy construction. In fact many have broken. If I could return all and get my money back I would.
Date of experience: June 24, 2022
As a first time customer, I was happy to see customer reviews posted for items and detailed specifications/descriptions.
Delivery was fast and the product is excellent. I'm extremely satisfied. They have a much better selection than the stores in the Philadelphia/surrounding area.
I google searched rose gold bracelet 8 and this website had exactly what I was looking for! So many options! Thank you.
Date of experience: July 2, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We appreciate your feedback. We regret to learn of the issues you have had with the item you have received. As a trusted business for over 70 years we always want our customers to know what they are buying and can trust they will get what they order. We stand behind our jewelry and will work with you towards a resolution. We do offer a 30-day return policy. Please contact us at 1-800-835-0919 and our agent will assist you.