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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Easy to see the items with the enlarge option. Clearance is perfect for me with a lot of lovely choices. I do think the pictures show the stones way larger than they are in reality but still liked the choice I made
Purchased before and have never been disappointed in quality for the price.
Date of experience: July 19, 2022
Easy to see the items with the enlarge option. Clearance is perfect for me with a lot of lovely choices.
Purchased before and have never been disappointed in quality for the price.
Date of experience: July 12, 2022
The amethyst earrings are so lovely; no problem there. My only negative comment is towards your delivery service. It took a lifetime to receive my purchase, and because of that, it put a negative vibe on my overall experience with your company.
Gift for a friend
Date of experience: June 8, 2022
The necklace is beautiful but I need to get in touch with Affirm to give them new Credit/debit card information *******@yahoo.com
Date of experience: May 19, 2024
Have been very happy with my purchases over the past twenty years, except when I discovered that 18K gold over Sterling Silver wears off in three years and when I called for help was told that there is nothing can be done except to wear it looking tarnished and worn off, not pretty. So I will continue to buy lovely items from Ross-Simons, but not anything that is 18K gold over sterling silver again.
Had purchased pearl earrings and ring that was 18K gold over sterling silver and wore off after three years and was told there is nothing can be done except to wear it looking tarnished and worn off. Will never purchase 18K gold over sterling silver again, and should worn buyers that this will happen to their purchases. They should not experience this terrible surprise like I did.
Have been shopping with Ross-Simons online and in the store in Cranston for over twenty years.
Date of experience: April 5, 2023
The ring came with a missing stone. It was supposed to be a Valentines present for my son's girlfriend. What a disappointment! Imagine, they send each ring without a stone, they can have enough for hundreds of rings. Unjust enrichment.
Date of experience: January 29, 2020
We're very sorry that this issue occurred, as we strive for complete customer satisfaction. One of our customer service representatives will be reaching out to you in hopes of remedying this issue.
I kept trying to put in my $50 code and it said it took it. My order would be $148. But that is not what came up on the receipt.!$198.23! Please fix this. When I got my email it had taken off the $50 dollars. Bracelet was pretty and good quality, but not correct size. Will be returning.
Thanks
Date of experience: May 26, 2022
The coupon applied correctly and the Visa will be charged $148.22 when your new jewelry ships. We hope you love it.
2nd time ordering presents for my SO. 3 pairs of gold earrings that she will absolutely adore. Thanks for great quality jewelry and excellent service.
Date of experience: December 1, 2023
This is my first time and last time I shopped in that stupid store! I ask you to don't send billing info to the shipping address that's was a gift and she got all billing info, such a awkward! Well done guys! U messed up!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2022
After review of this order you placed on-line, we learned you entered the billing and shipping information as the same which would include pricing on enclosed receipt. Gift purchases shipping to a different address other than billing will not include pricing on enclosed receipt.
The bracelet I received was of very poor quality and did not even look or have the weight of sterling silver. I would be embarrassed to give this as a gift. Needless to say I returned it immediately.
I thought it was more reputable, but I was mistaken.
Date of experience: March 22, 2023
Shipping was great, I got the product before the expected date but the ring itself came with a little defect which is not a major issue but definitely something you don't want to see when you get it
Date of experience: July 7, 2023
While train commuting a few years ago I lost an earring. Just one. Over the years, I've searched for a new pair. Well I found it here. I love my new earrings. Great quality and I'm so happy
The selection is great. The website is great.
Date of experience: July 6, 2023
The birthday gift to my sister was delayed for some reason, but once finally arrived- she loves the beautiful anklet! And appreciate the website being user friendly, easy to navigate and understand - thank you.
Birthday gift
Date of experience: May 21, 2022
While searching for a feminine, but versatile graduation gift, I came across Ross-Simons. Thank goodness I did! I was so pleased with the quality and the price of the items. I will definitively purchase from this site again.
Quality + Price = Win Win!
Date of experience: May 27, 2022
This is a second time I am ordering from Ross Simons and color of the stone is not matching on each earring. It's disappointing because I like the style but would not keep them because earrings don't match
Date of experience: April 28, 2022
Always looking for gemstones that go with those already collected. Also, because of allergies, the metal must be pure. The 925 sterling silver jade earrings were perfect! I love them and they are perfect with the clip link line of sterling silver popular now…. And great for casual or dressy occasions.
Ross-Simons has always been a favored jewelry company!
Date of experience: May 25, 2022
Box packed well, finish as presented however I am disappointed in the construction. Draws fall out if pulled out too far as they are not anchored to the box, necklace bar moves significantly upon closing so necklaces can fall into well. These details were not mentioned in description.
Based on description of the product, item seemed good size and had features needed.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2022
We appreciate your feedback. We regret to learn the piece you purchased did not meet your expectations. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you with a return.
I had no issues with my order! I would love to use my coupon but forgot I had it!
Date of experience: July 12, 2024
Very happy with their jewelry and their customer service!
Date of experience: April 24, 2024
So easy and arrived quickly. My daughter is thrilled with her graduation gift of small diamond chip hoop earrings.
Date of experience: June 4, 2024
What a thoughtful gift! We are glad to know that your daughter loves the earrings, and congratulations on her graduation!
I tried order from my phone 3 times. Once using apple pay, and it didn't work. (1) the link to apple pay didn't work on the initial screen using safari. Once I did get to apple pay, it showed the full price, rather than post discounted price. I did try chrome as well, and the apple pay link didn't show up (as expected) (2) you rejected my non-apple pay order twice (ie manually entering cc info). I had to go on a laptop to get the order in. Luckily I don't order much from you guys. It's a really poor purchase experience. Otherwise the experience was fine (hence two stars, rather than one)
Nice necklace
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2022
We appreciate your feedback. We regret the technical issues you may have had placing your order. We are always working to improve our customer experience on our website. We have notified our website team of the issue you have had. For assistance with placing an order, please call us 24 hours a day, 7 days a week at 1-800-521-7677.
Arrived quickly, but wish that it needed to be signed before delivery. One of the earrings in the set of 6 was for my coworker and she adored them
Thank you
Date of experience: November 11, 2023
Used your mailer to find the item and had it ordered today, lickity-split. TY. The earrings are not as stunning to me, in person, but still seem a viable gift to my wife for Xmas. Cute
Your mailer w/item that caught my eye.
Date of experience: December 4, 2023
Our daughter's wedding was out of state and I had purchased my gown and shoes but needed a necklace and earrings to complete my outfit.
I searched all local stores and found nothing that could work for that special day.
I saw a Ross & Simon advertisement and went online to look.
I found the perfect necklace and earrings. I had them sent two day delivery and they arrived promptly in lovely packaging all boxed carefully.
The perfect pieces to complete the look.
Great price and excellent quality!
I will be shopping again!
Booklet in mail.
Date of experience: August 25, 2022
I have ordered off and on for years. While the items are still lovely and fairly priced, it seems that the quality of the merchandise is slipping a little.
Purchased before. Great customer service and fair pricing.
Date of experience: December 12, 2023
I'll sum it up with a message that I left directly for Ross and Simons:
"Wow! You guys are criminals. I've been closely following prices in your catalog and online and you guys claim to reduce prices when you actually INCREASE THEM. I even looked back at my own order history and caught you! I got item ******* at the "super deal" of $149. And now you guys are listing it at $249 as a supposed "clearance". Hahaha. Oh my god! I am absolutely done shopping with Ross and Simons! And I'm going to write reviews on other sites to explain what I've seen!"
Y'all, that is just ONE EXAMPLE of suspect pricing. There are many others I've caught, over time.
Date of experience: October 31, 2020
We're sorry to hear that you were disappointed in the pricing that we offer for our jewelry, as we strive for complete customer satisfaction. One of our customer service representatives will be reaching out to you regarding this issue.
I was a customer many years ago when I was younger. Now my granddaughter is age where she like jewelry. For her birthday I found birthstone pendant at Ross Simon.
Very happy with purchase. It came fast. Thanks
Was a customer a long time ago
Date of experience: July 25, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
You can reach out to Affirm at 855-423-3729, and they will be happy to assist. We are glad that you love the necklace!