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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
This was my first time shopping online. It was fun. The final product was slightly more smaller than anticipated but that was alright.
Date of experience: May 29, 2024
The bracelet I have had since Mother's Day and the gold links are already discoloring. I'm sending back for a full refund.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
We regret the issue you are having with the gold over silver links on the bracelet, and we have reached out to resolve.
Very pretty earrings. I have been a customer for awhile and will be using my gift certificate soon. Thank you for a beautiful experience. I wish I could afford some of your vintage pieces. Maybe some day.
I am a customer
Date of experience: June 28, 2022
My 15 year old granddaughter wanted to buy a monogramed bracelet for her mother. She was looking at different sites and I suggested she look at RS, as I have purchased several pieces of RS jewelry in the past. She received the order today. This bracelet is so cheap that my son said it looked as if it game from a gum machine. The only nice thing is the monogram! Terrible! If that's the best you can do for that price, you should not offer it. Gives Ross Simon a bad name! If it was not monogramed, we would return it!
As noted above, I have purchased several pieces of Ross-Simons jewelry in the past. Will not be buying anything else and certainly not refer anyone else.
Date of experience: May 27, 2022
The two pearl necklaces I ordered were in a recent catalog and I fell in love. Both are well made, easy to take on and off. Very classy but not old fashioned. Pearls are a nice size!
I have ordered many pieces and have always been pleased.
Date of experience: August 23, 2023
When I want fine jewelry but don't want to pay the crazy prices, I can always find something unique and beautiful at an affordable price with Ross-Simons. I'm in love with this silver bee ring I purchased!
A beautiful silver bee ring
Date of experience: May 7, 2022
Easy checkout product is good but necklace was knotted in a ball. I spent over a hour untangling the bracelet, I believe they should have shipped it differently, not loose in a bag
Date of experience: April 6, 2023
Ordered a ruby necklace and the ruby was crumbling away, returned it and order one of higher quality, they emailed me to say it was sold out so I order from a different store. They charged my card for the "sold out" item, so I called to confirm the item was sold out and to confirm cancellation. Two days later they sent a shipping confirmation on the "sold out" item, so now I have to return it, meanwhile they're holding $700 on my card for about two weeks. Two phone calls with customer service yielded zero effort to prevent this from happening. It's like no one really cared.
Date of experience: December 18, 2020
We're very sorry that this issue occurred, as we strive for complete customer satisfaction. One of our customer service representatives will be reaching out to you regarding this issue.
The clasp on my bracelet looked like costume jewelry. I did expect something not cheap looking.
Date of experience: July 3, 2024
We regret that the clasp on the bracelet was not as expected. We always want you to be 100% satisfied with your piece, and offer easy, online returns within 30 days of purchase. If you would like assistance selecting another piece that may be more to your liking, please reach out to us at 800-556-7376 and we will be happy to assist.
It was under quality quite a disappointment and I will never shop with you again.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2024
Thank you for your feedback. We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you and we regret to learn of your disappointment with the ring you received. We offer a 30-day return period. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are available 24 hours a day, 7 days a week. We are always happy to assist. A private message sent.
Beautiful and straightforward - easy to shop for from texted link
Quality and sale price
Date of experience: July 4, 2024
I needed to get a birthday for one of my best friends. The two items I purchased had popped up in my FB feed and they were perfect! I wanted something nautical/beachy since my friend loves the beach and is an avid boater. The bracelet and earrings I purchased are perfect. They even arrived earlier than expected.
I chose Ross Simons because of quality. I’ve bought other items from RS for myself and have always been very happy with my purchases. Another factor was pricing. Both items were very reasonably priced.
Date of experience: August 6, 2022
Easy to shop. I was looking for a pearl necklace to give as a graduation present without spending a fortune. I found a stunning Ross-Simmons cultured pearl! It was at a very low price compared with a retail store! The website shows a variety of items to pick from. Worth the money and time spent. Thank you.
Date of experience: May 10, 2022
I purchased a ring for my granddaughter's birthday it was perfect. I also saw some mutant earrings I couldn't resist. They were even nicer than the picture. Thanks for such quality pro…
Good prices
Date of experience: September 29, 2023
I have bought multiple pieces of jewelry from Ross-Simons. I receive catalogs in the mail, which I prefer to shopping on online. The jewelry has always had quality settings and beautiful gemstones. The pricing is very reasonable for the product I purchased. Delivery time has been a plus with my orders. I highly recommend this Company. It's a pleasure doing business with them.
Received catalog and thought the jewelry was very pretty and reasonably priced.
Date of experience: July 4, 2022
I requested a print catalog; instead, Ross-Simons started bombarding me with emails (daily). I never joined an email list! I contacted customer service at Ross-Simons, and STILL! They email every day. I've unsubscribed and I have contacted customer service several times. I have not had the courtesy of a reply. STOP EMAILING ME! I WOULD NEVER EVER BUY FROM YOU DUE TO YOUR COMPANY'S LACK OF CUSTOMER SERVICE, even if I do get a catalog!
Tip for consumers:
I requested a print catalog; instead, Ross-Simons started bombarding me with emails (daily). I never joined an email list! I contacted customer service at Ross-Simons, and STILL! They email every day. I've unsubscribed and I have contacted customer service several times. I have not had the courtesy of a reply. STOP EMAILING ME! I WOULD NEVER EVER BUY FROM YOU DUE TO YOUR COMPANY'S LACK OF CUSTOMER SERVICE, even if I do get a catalog!
Products used:
I requested a print catalog; instead, Ross-Simons started bombarding me with emails (daily). I never joined an email list! I contacted customer service at Ross-Simons, and STILL! They email every day. I've unsubscribed and I have contacted customer service several times. I have not had the courtesy of a reply. STOP EMAILING ME! I WOULD NEVER EVER BUY FROM YOU DUE TO YOUR COMPANY'S LACK OF CUSTOMER SERVICE, even if I do get a catalog!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2023
We only want you to receive communication requested. We regret to learn you are receiving emails after using the opt out option on our website. We have removed your email from all Luxury Brand Holding Communications. We apologize for any inconvenience this has caused you. We are following up with our Representatives to be sure all requests are handled correctly. Thank you for your feedback.
Previously purchased Emerald and Diamond pendant, then, last Christmas, the matching Emerald and Diamond ring. Both packaged in good taste jewelry boxes. This year's gift of matching Emerald and Diamond earrings were in plastic zip-lock baggies, then in small flannel bag. Would've preferred packaging a bit more fitting of their place in her collection, such as an earring presentation box. The earrings themselves are good matches and complements to the other pieces, so I am pleased with them.
Previous purchases
Date of experience: December 10, 2022
Purchased 14k gold/diamond earrings for my wife last month. She wore them for a few days and soaked them with her other jewelry in the jewelry cleaner she has used for 30 years. The backs of the earrings dissolved (it's not 14K gold as represented) and discolored the rest of her jewelry. I use to shop at Ross-Simons when I lived in Atlanta years ago. It was a great store. In fact, we registered there for our wedding and received all of our china and silver from Ross-Simons. I'm disappointed that your company has become so disreputable.
Tip for consumers:
Not the same Ross-Simons. No longer quality jewelry. Good prices but purchase at your own risk.
Products used:
earrings
Date of experience: July 11, 2022
We appreciate your feedback. We regret to learn of the issues you are having with your piece. We have reached out to our Quality Team and the have assured us that the backing are tested and are made of the same gold as the earrings. As a jewelry business for over 70 years, we always want our customers to know what they are buying and can trust they will get what they order as the piece is listed on our website. For questions or concerns in regards to an order, please call us 24 hours a day, 7 days a week at 1-800-521-7677.
The ankle bracelet WAS sterling silver...
But was a mass pressed product w/ one side only on the charms. There are sharp edges.
Wish the charms were revesable as any bracelet would be. So it looks nice regardless of how it's worn.
Looked like a nice product from foto.
Date of experience: May 27, 2022
They are too heavy and because of the back holder being too small for the size they will not sit correctly on my ears. I will have to return them and perhaps at a later date will try something smaller.
The product looked like it was just what I was looking for.
Date of experience: September 30, 2022
I ordered this ring for my grand daughter's 16 birthday. It looked beautiful in the catalog. When I received the ring, I opened it up and was very disappointed. It's pretty, nicely engraved in script, but so tinny looking, not at all substantial looking as shown in the catalog. I haven't given it to my grand daughter yet - celebration is Sunday - but I may be returning it. Depends on my grand daughter's reaction.
I've ordered from Ross-Simons many times, reliable, pricing is fair, shipping is fast enough. But...
This ring is a disappointment.
Date of experience: August 16, 2022
Quick and easy - just the way I like it. The necklace is all that I had hoped for and more. I've been watching this for a long time and finally decided to take the plunge. It was well worth it. Looks elegant yet simple - goes with everything. A definite standout piece - ladies, you won't be disappointed...
Because of their superior reputation and years of experience...
Date of experience: May 29, 2022
I've shopped Ross Simon for myself & for gifts several years & have NEVER been disappointed with a product. This order was no exception. I have wanted an emerald ring for a long time. The hardest part of this purchase was choosing which one to order.
A friend first recommended Ross Simon to me. Their prices are reasonable, many choices, good service. My first choice in jewelry.
Date of experience: July 29, 2022
The customer experience was great, however the ring I received was not a good one for my fingers. I felt the pictures could have been better to show the proportion of wires in the ring. They were thinner than I expected and therefore I'm returning it.
Date of experience: May 9, 2022
I enjoyed being able to browse jewelry at my convenience. Once I made up my mind, the selection/purchase process was smooth and delivery of the bracelet was prompt.
Date of experience: March 9, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are glad to know that you enjoyed your online shopping experience. It can be challenging to depict size online, so we always try to include the dimensions and a photo of the piece to scale on the model. The earrings are beautiful, and we hope you enjoy them for years to come!