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Ross-Simons has a rating of 4.7 stars from 8,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,053 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I sent this necklace to my grand-daughter purchased as a graduation gift. She has expressed pleasure at its receipt and sent a picture of herself wearing the necklace. I hope she will keep it on for a long time.
I trust this seller
Date of experience: June 13, 2022
Just got home from vacation and opened my package. Very disappointed in the size as I feel it was misrepresented in the photos.
Will call customer service about return instructions as I do not feel the piece is worthy of the price.
Looking for sea theme jewelry
Date of experience: May 23, 2022
I was super scared to shop jewelry online. Sometimes you don't get what's on the picture. I ordered a ring and bracelet 14k and it's gorgeous! Prettier than the pics. Great quality. I will be shopping all my jewelry with Ross-Simons in the future!
Date of experience: August 8, 2022
It is beautiful and just as I had expected. As usual, it is perfect.
Date of experience: July 2, 2024
Awesome selection! Great deals!
I love your jewelry, its chic!
I got myself a few ansables already with most of my birth chart stones. Very happy with how easy it's to navigate your website. Never had a complaint.
Thank you!
Holiday discount
Date of experience: July 4, 2022
I have shopped at Ross Simon before and been satisfied. This time I was very disappointed. The earrings were ridiculously small and didn't look like the picture at all. They went back the next day.
very pleasant
Date of experience: December 24, 2023
Very easy, no problems! This was not my first time ordering from Ross and probably won't be my last. I've been very happy with my transactions with them. Thank you!
I have ordered from them before and all was smooth sailing!
Date of experience: February 5, 2024
I found these earrings to be about the size they were listed as in the description. But they are tiny and the diamonds are almost non-existent small. These are probably going back. It's too bad because I got
Them to give as a graduation gift and I'm not pleased. So the recipient's gift will be really late.
Have used Ross-Simons before
Date of experience: June 1, 2022
These are absolutely beautiful earrings. I will add that I forget they are there while wearing them because they are so light. I'm a little concerned about the clasp on them just because of the other reviews but hopefully they will be fine. They feel tight when I close them and I totally love the diameter of them so am looking forward to enjoying these for many years.
I saw them on Facebook
Date of experience: June 13, 2022
The site is so user friendly, I like how it shows the jewelry in many different views including moving in a circle. The sapphire bypass ring is so beautiful just as the picture shows and on sale at a great price. I hesitated to order online thinking the stones might be a light blue, but they are a deep blue and sparkle. Also, very fast delivery. Couldn't be happier.
I received a brochure in the mail and saw the sapphire ring, just had to have it!
Date of experience: December 23, 2022
I received my order very quickly, however I was really disappointed with the quality of the products in particular the diamond ring I purchased. It looks nothing like the image shown and The quality was sub par.
I reached out using the customer email add to express my disappointment and dissatisfaction address but have not heard anything back. I also DM on instagram, although I got a response it was just fibbing me off not really providing any customer service. I don't want yo have yo spend more money (on ridiculous postage and packaging fees) to return the ring but I have no desire to keep a product which is not of any good quality.
The international taxes and shipping fees and postage is so high in total it cost me more than some of the items I purchased!
I have yet to hear back from
Customer service - I have no hope they will be accommodating especially as I am an international customer.
Good reviews on trust pilot
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
We regret to learn your piece was not as expected. We know shopping from home is a challenge and use photos of our inventory for the best representation of each piece. Our diamonds list the color grade and clarity so our customers know what to expect. We responded to emails on 6/6,6/13, and DMS on 6/10 and 6/14.
Shame the international taxes and shipping fees and postage is so high in total it cost me more than some of the items I purchased!
Good reviews
Date of experience: May 30, 2022
I ordered an item and I somehow chose the incorrect cc address. This was being shipped to my Mom. I called immediately to correct the error and was told that it was being shipped to me. So, I ordered another so that my Mom would receive it on time for her birthday. Lo and behold, she received both. Now I have to figure out how to return one of them as she doesn't live near me. This is a huge inconvenience.
I was told incorrectly. The person on the phone was totally inexperienced.
Quality and pricing.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 4, 2022
We regret to learn of the issue with the delivery of your order. We would like an opportunity to speak with you regarding your order. Please contact our customer service department at 1-800-835-0919.
It is a gift for a friend that we ordered. It is very pretty and I hope the 7 inch bracelet will fit her wrist. The only thing I was disappointed with is that the clasp for closure is so small And difficult for older folks to handle those small rings. I Wish you Would make them
Larger! Thank you…
Just anxious about the delivery date, and the customer service department were very cordial to me and helpful!
Date of experience: August 22, 2022
This is my 3rd time ordering from this company. Each experience has been positive. The items arrive quickly and are exactly as described and depicted.
Positive experiences with previous purchases.
Date of experience: August 1, 2023
I love the earrings, but wish they had the same style in white gold instead of sterling silver.
Date of experience: June 17, 2024
We are glad that you love the earrings! Those styles are only sold in the sterling silver; however, we do have many other diamond huggie hoop earrings in white gold. Please use the search function on our website and enter " white gold diamond huggie hoops" to see the entire inventory. Thank you for choosing Ross-Simons, and we hope to shop with you again.
I applied for credit. I want 3 months no interest. I was declined, but given an $8,000 credit line. This doesn't make sense. Then I get to checkout and have to pay in full. Did I miss something?
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2023
We are not sure if you were applying for the Ross-Simons Credit Card or Affirm Loan, both offer deferred payments. This order was paid with a MasterCard--some banks are offering deferred payments this holiday season. What ever the offer reach out directly to the bank offering the 3 months deferred. We are happy to investigate and are available 24/7 at 800-521-7677.
I've ordered several times now from R-S and find the website usually very helpful with descriptions of the jewelry. My latest order included a magnetic clasp/safety chain accessory for an antique bracelet I've had for many years. Unfortunately the loop and hook ends of the accessory don't fit the ends of the bracelet--are too small in diameter to attach to the bracelet. I can use the accessory on another bracelet, but I'd like to have known the diameter size before I ordered.
Originally, because I received their catalogs in the mail and found appealing jewelry at affordable prices as well as useful accessories like the jewelry converter clasps. I especially like that their website shows the jewelry on models-- a realistic display of the jewelry sizing.
Lovely, affordable jewelry and useful accessories.
Date of experience: May 9, 2022
I no longer have excellent dexterity and some necklaces are just too difficult to wear. With these excellent magnetic closures, I can wear my fine jewelry again!
Date of experience: April 3, 2023
Beautiful Moroni glass heart necklace for my daughter for her birthday. She loves it. I have gotten several gifts for her from Ross-Simons. We are always pleased.
Quality and prompt service
Date of experience: May 25, 2023
I was really disappointed in this product. It's so cute but there is a flaw in the way it's made. The chain is fixed in place so the pendant does not move on the paperclip chain (which is not the best style choice for this piece). The chain keeps bunches up and looks crooked. Also, because the pendent can't move it doesn't stay put but rather keeps flipping around. Because it flips around, instead of seeing the adorable diamond sun and gold moon, it looks like you're wearing an embossed bottle cap. It was an extravagant purchase for a "fun" piece, but, unfortunately at that price, I won't be keeping it.
I love the quality, service, and prices of Ross Simmons. I gave it two stars because in spite it's flaws, it's still very cute. I have been shopping with R-S for over 30 years. This experience was an outlier.
Date of experience: July 10, 2022
Wore my new earrings once and the cheap backings came off and was lost! Consequently I have lost BOTH the stone earring and its backing somewhere! Here I am with a paid purchase for earrings but can't wear just one earring --- I need 2 for two ears! Nice stone but defective backing and now both are lost! Nice looking, but defective and don't waste your money on them!
Date of experience: August 5, 2022
I was looking for a ring set with my niece wanted. It was very easy to search for and find on the website. My only disappointment is the shipping took longer than I would've expected. But I did get it in time for Christmas.
Date of experience: December 17, 2022
Loved the first beautiful sterling silver and gold bracelet I ordered. I wanted to add another. Love the beauty, quality and price.
It was also great to be able to find exactly what I was looking for and shipped in a very timely manner.
I liked the quality and beauty of the first bracelet I ordered. Wanted to layer and this choice was perfect.
Date of experience: June 8, 2022
The purchase and shipping of the jewelry went smoothly. The product looks good. My one complaint is the number of emails I'm getting from your company now. It seems like one per day. I'll take care of it by blocking you now that my item has arrived but I'm disappointed to have to take that step.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2022
We appreciate your feedback and hope you love the piece you have purchased. We have executed the request to have your e-mail address unsubscribed from our e-mail lists. It may take up to 5 business days to process the request to unsubscribe from the e-mail mailing list. Please be advised, we are unable to remove order history or anything related to servicing you regarding purchases. We do not keep credit card information on file.
Great phone customer service. She was able to answer my specific questions about sizing and product specs compared to Live Chat with Saks Fifth Avenue who told me they have no further details on a similar product- not even the size initial on a pendant necklace I was comparing it to.
Great value.
Date of experience: July 5, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn the earrings were not as expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase, the piece can be returned within the 30-day return period. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. We do appreciate your feedback.