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Ross-Simons has a rating of 4.7 stars from 8,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,053 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
These earrings are a gift to my sister-in-law for Christmas. I have not given them to her yet but, know she will be thrilled.
Can't wait to see them on her!
Always have a great selection!
Date of experience: November 11, 2023
The customer service rep. Helped me with the delivery issue that was caused by the letter carrier
Date of experience: June 30, 2024
Date of experience: June 3, 2022
I ordered a gold jade necklace with butterflies and a 3 strand gold plated anklet. Both items were very nice and great for the price point. I also liked the packaging. I'll definitely be shopping with Ross-Simons again!
Nice looking and affordable jewelry.
Date of experience: August 12, 2022
Product showed up on time, gift wrapped and exactly as described. Note: the earrings were gift wrapped in a jewelry box but when you open the box they are in a tiny plastic bag. Not my favorite but otherwise very nice.
Was looking for real gold because my wife has allergies to most cheaper metals.
Date of experience: June 30, 2022
The order arrived promptly but I just found the stones to be too big and fake looking. The quality was very good though. I exchanged the ring for a different one.
I called to see about the return process. The lady I spoke to was very helpful and I ordered an exchange through her.
I've always found the merchandise to be of great quality.
Date of experience: July 21, 2023
It's comfortable and light weight. The length is perfect. The sterling silver is highly polished and it looks beautiful around my neck. The packaging looks high-end and delivery was expedient.
Products used:
Necklace
Date of experience: January 7, 2023
I bought this bracelet as a surprise gift for my wife whose birthday is next week. The package came with clear identification that it was from Ross-Simons. My wife got the mail from our mailbox and the surprise is no longer.
Recommendation
Recommendation
Date of experience: March 18, 2022
Recommendation
Date of experience: March 11, 2022
This Italian enameled and diamond-cut silver scarab ring is everything! I searched online before buying and did not find anything even close to it! And... it was on sale! If you're in doubt... DO IT! It's gorgeous, and unique!
I like the R-S quality, uniqueness of items, and sale prices!
Date of experience: June 1, 2022
The earrings I ordered were tiny. You would need a magnifying glass to see the bee. It was a gift. Not worth the price. Shipping cost me $19. What a waste
She was effective. The product was deceptive
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
We appreciate your feedback. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. We reviewed your order, and we are showing free shipping for this order.
The earrings can't hold on my ears they are defect why? I send back my first order for the same earrings already defect why I still receive them with a defect no one check it? Your company it's not serious so I will not order again nothing from You.
It’s was no customer service bad bad service
Really bad company not serious
I order those earrings for my mother
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2022
We appreciate your feedback and take it very seriously. We have requested the inventory be inspected and look forward to receiving the pair you have. Our representative called and then emailed a prepaid label.
I have ordered four times from Ross-Simons, and three times the items I received were incorrect. Once I spent a good half hour on the phone explaining in what order the monogram was to be on three silver pieces, and when it arrived, the monograms were not in the right order. About a month ago, I ordered an emerald ring for a friend's birthday, and they sent me a completely different ring.It took about 2 weeks to get a return label, and I just found out the ring is back ordered and I won't get it until July! Needless to say, I won't be ordering from them again.
Date of experience: May 22, 2017
Not your fault but UPS delivered the obviously wrong 8-pound package but notified me that my.2-pound package had been delivered to my door -- but no picture was attached. After many attempts to contact UPS I contacted the intended recipient who was out of state, let him know what was happening, and took his package to his house where I found my package sitting on his porch.
Described what had happened and was told that your system update showed the package still out for delivery which meant that it could still be delivered and that I should wait until the next day to follow up. I explained again that UPS records indicated that they thought it had already been delivered. Your rep said if it didn't show up you would send a replacement -- which was nice to hear.
My wife chose the item and gave me the info.
Date of experience: December 28, 2022
I'm a long time R-S customer. The ring I purchased was nothing like the one represented online. I called customer service and had a really rude, not helpful agent. It was so bad, I asked to talk to a supervisor. The call got dropped (?). I called back and was helped by a better informed, more helpful agent and hopefully have gotten the situation resolved. We'll see.
See above.
I've loved all my purchases in the past.
Date of experience: April 30, 2022
This was my first time ordering from Ross Simon's I ordered 2 necklaces and delivery was fast!
The necklace s were exactly what I was expecting they're beautiful nice quality for the price, I already have a wish list, definitely ordering more from them soon.
Because they have incredible prices and sales.
Date of experience: August 4, 2022
The posts on these earrings was not very sturdy. They bent easily and that caused the post to not align with the hole in the other half to secure them.
Date of experience: February 26, 2024
Ordered and received quickly. It is perfect in length on the ear, with the pearl sitting at the top, covering the piercing. The mermaid is pretty and well finished. The golden accenting really sets them off and draws attention to them. Goes nearly perfectly with a mermaid pendant necklace I have.
Date of experience: July 10, 2022
I purchased a 16 inch sterling silver flat wheat chain with fresh water pearl at the center. The 16 inch was just a bit too snug so I exchanged it for the 18 inch. I called Customer Service and was given an RMA number with instructions on how to return the item. The CS rep was courteous and answered all my questions. RS received my return package and sent me a return confirmation within an hour of receiving it (I tracked it and used Fed Ex Ground). I also received a shipping confirmation email a few hours later. I could not be more pleased with the Customer Service I received nor the speed of this return transaction. I am anxiously awaiting my new necklace and highly recommend Ross-Simons. Their pricing and Customer Service is exceptional. I always receive my items sooner than anticipated.
Great prices and selection
Date of experience: April 28, 2022
I ordered a pair of earrings for my wife's birthday. They never showed up. Ross-Simons told me I had to wait 21 days before they would do ANYTHING. They told me to contact UPS, the shipper. Tried that. UPS told me to talk to the Post Office as they delivered the package to the Post Office. Post Office told me to talk to UPS. You see the problem? Ross-Simons so-called customer service told me to wait 21 days and try again. Totally unhelpful. So, if you want your packages to arrive in time for your loved one's birthdays, DO NOT order from Ross-Simmons. They don't care, it is not their problem. Once they get your money, they are done with you. I gave them one star, because zero stars was not an option. Awful company. Awful experience.
Date of experience: November 4, 2021
My first time buying. After placing my order, I never received any type of shipping notice or update. I finally had to call and it took forever to reach a contact. The contact acted like she was totally annoyed that she had to check the status of my order. Not a great experience.
Took a couple of days to reach a representative. She acted very annoyed that she had to look up the status of my order and why it hadn't been delivered or that I had not received any updates since placing the order.
The products looked like good quality on the website.
Date of experience: July 23, 2022
I ordered this as a gift for a friend who has assisted while I was recuperating following a traumatic injury. Normally I would shop locally for this type of purchase. It was unique to R-S and good quality but likely more than I could have bought locally for similar item quality and design.
Ross-Simons catalog
Available, in-stock and what I was looking for at a price that I was willing to pay
Date of experience: May 6, 2022
I got these for my wife for Mother's Day, to match the Swiss Blue Topaz tennis bracelet that I gave to her for her birthday. She loved the bracelet, and I believe these will be winners, too.
Good products and value
Date of experience: April 28, 2024
Love the packaging and the product quality was more than I expected. I have always recommended your products from previous orders. Getting complements all the times.
Date of experience: December 28, 2023
High end look but reasonably priced. Beautiful look. Everything I have bought from R-S looks more expensive than actual cost.
I've purchased from them before and am always pleased.
Date of experience: April 27, 2024
I ordered a ring and earrings not a matching set but a perfect match and I gasped when I opened up the package! I am super fussy and was thrilled with both pieces and the remarkable quality of each piece and the obvious care and commitment to a company I would definitely order from again. Happy Anniversary to me!
Reached out about a turquoise ring and some specific requests. Far exceeded my expectations!!
Date of experience: May 10, 2022
The 14K gold, love-knot earrings I ordered from R-S were beautiful and were a perfect size, but the post was the thinnest post I have ever seen on an earring -- almost like a thin wire. Also, the clasps were very tiny and thin. I had planned on everyday wear for this earring, but it is not up to that task. Although they were gorgeous, I will be returning them and will be looking for a more substantial earring, probably not precious metal.
Good past experiences with jewelry from R-S.
Date of experience: July 16, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are pleased to learn that you had such great customer service provided by our representative. We strive to assist all of our customers with delivery issues, and glad it was resolved! We hope you love the anklet and earrings.