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Ross-Simons has a rating of 4.7 stars from 8,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,053 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Mobile site does not allow to place order. After filling out all information three times, the submit order did not appear. Customer service when I called were not very qualified and could not assist. Eventually I had to go onto laptop to order.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2022
Very pretty necklace, however, once I looked at it carefully, I discovered I already have a necklace that is almost the same as this one! So, I shall be returning it to you soon.
I have purchased a few items in the years past and always liked everything.
Date of experience: March 27, 2023
I ordered these earrings to go with a pre-existing pendant I have. I can't believe what a perfect match. The price was fantastic. Ordering was very easy and delivery was super fast.
Thank you
Great products
Date of experience: February 15, 2023
Only received one thing I didn't absolutely love. The set of 3 earrings--so small I've never worn them. Don't intend to. Don't know anybody who wears them that little. Very disappointed. The only thing I ever got I was not very happy with
Got email during Pandemic. Had not heard of them before. Don't know how they got my name. Started shopping with them. Very satisfied except for the above mentioned earrings.
Date of experience: December 1, 2022
I generally love Ross-Simons jewelry. It is simple, classic, understated, beautiful, and affordable. I recently purchased a sapphire necklace that was not properly represented in the advertisement. The stone did not have a hint of blue and the chain was clunky. I will return this piece of jewelry.
Classic styles
Date of experience: March 27, 2022
Good shopping experience; clear photos of product; arrived quickly, looks good on!
Product availability, price, company reputation
Date of experience: June 29, 2024
Purchased a beautiful gold bangle that unfortunately was damaged after I had worn it. Thankfully it was still under warranty so I sent it back to Repairs department but it couldn't be fixed. Good news is I was able to receive a gift certificate in exchange and promptly got this in the mail :)
Nothing less than excellent!
Pleased with prior purchases and have gotten many compliments on my jewelry pieces
Date of experience: April 23, 2022
It nearly as good quality as others I have from you. They are very light weight. They are smaller than the picture made them seem. The size was. Clearly marked.
Date of experience: December 13, 2023
You definitely have a repeat customer on your hands! I was so excited to get my jewelry and I was even more happy and excited about how beautiful all of the pieces were. I purchased the Murano glass pieces, and they were all exquisite! Thank you for your prompt delivery also. I can't wait to order more in the very, very near future.
Your prices are reasonable and everything is just beautiful.
Date of experience: May 24, 2022
This was my fifth purchase from Ross-Simons and I continue to not only be impressed, but, always extremely happy with my purchase and their service. The jewelry arrives quickly and packaged as the treasure that it is to the buyer!
I have had great experiences and I love their merchandise.
Date of experience: July 2, 2022
Could not get any information with tracking number.
Finally received delivery confirmation notice, but could find the package.
Called Ross Simons customer service, but they were no help. Person told me not to worry… I wouldn't lose any money. But she could not locate the package in your system. Found the package the next day at my neighbors house, in a space exposed to the street!
See above
Date of experience: July 3, 2022
I didn't like the chain link bracelet with diamonds I bought it was extremely thin too small even though I measured my wrist and have always gotten a size 7 bracelet my wrist size is 6 1/2 and you couldn't see any diamonds it looked like dots no sparkle at all I'm upset because I really had high hopes and unfortunately I had to return it
No one has gotten back to me yet
Had the bracelet I wanted with the price I can afford
Date of experience: May 1, 2023
Had the bracelet I wanted with the price I can afford
Date of experience: April 19, 2023
It was easy to shop with Ross-Simons. We bought a. Relatively inexpensive item to gauge the quality and value of their jewelry. We were not disappointed, and we were well pleased. We will be ordering more jewelry from them. Recommended!
I found them with an internet search for a gold, paperclip necklace. After looking around their site and comparing with others, we decided to give them a try.
Date of experience: July 24, 2022
I received both bracelets and will be returning them. Both are VERY poor quality. We have ordered many items and these two are not what we expected. We will call on Monday for the Return Reference #.
Ordered in the past and were happy with the items we ordered.
Date of experience: March 31, 2023
This package finally arrived. I am thrilled since it will make my only granddauther's birthday this weekend. Thank you for assisting with the USPS follow-up. Very appreciated!
I have found my "go to" place for my granddaughter's gifts.
Know the quality.
Date of experience: May 13, 2022
Fast service. Fantastic quality. Pleasantly surprised how brilliant the stones look.
Date of experience: June 29, 2024
The quality of the CZ's that we sell is excellent, all of our pieces will shine bright! We are happy that you love the ring, and hope you wear it proudly for years to come.
Lovely ring at a great price. Quick shipping and excellent website to browse
Beautiful ring
Date of experience: June 29, 2024
These earrings were very disappointing. They are so small you can barely see them. They are gifts for Christmas, and I'm almost embarrassed to give them.
Date of experience: November 11, 2023
I have always loved shopping with Ross-Simmons. I will be returning the earrings I ordered as they appeared larger to me on line. The customer service has always been great.
Contact customer service to get a return authorization number. Very happy with the service.
Date of experience: November 17, 2023
Ross Simon always delivers quality jewelry that is sure to turn heads. They are my go to for gifts for all occasions.
Date of experience: May 14, 2024
Thank you for trusting Ross-Simons with your jewelry purchases! We hope you love the Gold Floral Lace Earrings.
The ring is defective, surprising it would be sent with a damaged stone. I called the customer service number, was told the call center had just closed and to call back for another call center. Upon doing that several times, the line would ring once and then a bushy signal. Unfortunately, this is disappointing service from the product to the customer service.
See previous comments
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2022
We regret to learn of the issue you had with the ring you received. In researching your order, we do see resolution has been established. We apologize for a potential phone issue we may have been experiencing during your attempt to contact us, we are here 24/7 for the convenience of our customers.
Beautiful when viewing the item on a computer screen. The earrings sparkled. Not so much when i got them.
You get what you pay for. Not worth sending back.
Date of experience: January 17, 2024
I was very happy to receive my order very fast and on time for Mother's Day and the jewelry was even better than the picture they had in their website.
I have been purchasing from you for many years.
Date of experience: May 19, 2023
Rhodolite Garnet Band Ring, Instant Love!Had to Have It! Arrived within 5 Days! As Always,Prompt Safe Pkgd Delivery Always a Satisfactory Shopping Experience! It is A BEAUTIFUL RING!HAVE BEEN GETTING ALL KINDS OF COMPLIMENTS!
I've Been sa Ross Simon Customer-Member for over 15 years!
Date of experience: November 6, 2023
Received necklace in a short time frame. It appears to be in great shape. My wife will be the final judge once I present it to her on our anniversary.
They had what I was looking for.
Date of experience: March 9, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We appreciate your feedback. We regret the technical issues you may have had placing your order. We are always working to improve our customer experience on our website. For assistance with placing an order, please feel free to reach out to us, 24 hours a day, 7 days a week at 1-800-521-7677.