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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    917
  • Shipping
    47
  • Quality
    7425

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,384
Neutral
151
Negative
109
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48,024 reviews

39
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How would you rate Ross-Simons?
Top Positive Review

“Excellent service.”

Mary M.
12/31/24

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Date of experience: 12/17/24
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Top Critical Review

“Worse custoner service ever”

Leon R.
12/31/24

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver

Date of experience: 12/28/24
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Reviews (8,774)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (117) customer service (457) quality products (109) christmas gift (96) sterling silver (101) ross simons (1114) post office (17)
Thumbnail of user rebeccah1666
Maryland
1 review
0 helpful votes
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November 21st, 2022
Verified purchase
• Updated review

I normally love all my purchases from Ross-Simon, but this bracelet was not as pictured. I felt the size 7 bangle was too tight. Size 7 is my normal size in any bracelet. The diamonds were not brilliant and not as 3D as the picture showed. I have returned this for a full refund.

Reason I chose this business:

I always buy from Ross Simons for my jewelry.

Service
Quality

Date of experience: November 21, 2022

Great jewelry, great prices
July 9th, 2022
Verified purchase
• Previous review

Shipping is always fast and easy. There is never a problem with returns if need be. Customer service is always helpful and never questions your decision on any purchase.

Reason I chose this business:

I love their jewelry and their prices are good too!

Quality

Date of experience: July 9, 2022

Easy to use website and great service
May 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I received my catalog in the mail and the prices are great and fast service.

Date of experience: May 9, 2022

Great selections and great prices
May 6th, 2022
Verified site experience
• Previous review

Great selections and great prices. Website is easy to navigate.

Reason I chose this business:

I love their jewelry, good quality!

Date of experience: May 6, 2022

Thumbnail of user ellenl708
Pennsylvania
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Loved it so much I bought another for my sister. One caveat- not for everyday wear. I had it on while doing heavy yard work, and it broke. I was lucky to find it.

Reason I chose this business:

Saw an add with this piece about 2 weeks before our beach vacation. Had to have it!

Quality

Date of experience: August 23, 2023

Thumbnail of user abbyb189
Kansas
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

The necklace I bought shipped very quickly and was nicely packaged. It was bigger than I expected, but that's just because I'm bad at measurements. I like it a lot and will wear it.

Reason I chose this business:

Good selection and pricing, better than the other stores I looked at.

Quality

Date of experience: February 19, 2023

Thumbnail of user dorat58
Texas
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

This is a BEAUTIFUL ring...but I had to return it. I purchased this ring for a teen girl and the BAND was just too THIN. She would have it broken in a week. I was SO DISAPPOINTED because it is a beautiful ring and just what I was looking for with the 3 HEARTS.

Reason I chose this business:

Good jewelry at a fair price.

Quality

Date of experience: February 26, 2023

Thumbnail of user sarar577
Wisconsin
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

My experiences with Ross Simons have always been great. This one is a lapis ring that is not quite up to the normal level of quality as it is sort of lopsided and it is not supposed to be. I just don't want to go to the trouble of sending it back.

Reason I chose this business:

I have bought things from Ross Simons for a long time.

Quality

Date of experience: June 13, 2022

Thumbnail of user elizabethb3188
Florida
1 review
1 helpful vote
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April 30th, 2023
Verified purchase

Over all my other two purchases were lovely. The pearl earrings were very disappointing. The pearls on both earrings were of terrible quality for the money and needed to be returned.

Reason I chose this business:

Nice pieces reasonably priced

Service
Quality

Date of experience: April 30, 2023

Thumbnail of user anan161
Texas
1 review
1 helpful vote
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January 28th, 2023
Verified purchase

I like ross products, but the company marketing seems a bit weird and old fashioned. Nevertheless, i liked what i bought and i will look for other purchases in the future.

Reason I chose this business:

Good value for money

Quality

Date of experience: January 28, 2023

Thumbnail of user lisap3003
Connecticut
1 review
1 helpful vote
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June 6th, 2023
Verified purchase

Fast shipping, unfortunately I didn't fully read the detail information on the product and returned it because that's not what I wanted. The return was easy and received the refund immediately.

Reason I chose this business:

Great price

Quality

Date of experience: June 6, 2023

Thumbnail of user galih4
New York
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

I paid $20 for "guaranteed delivery on Mother's Day". Despite that, the earrings arrived on Monday, May 9th, which is a day later. If I knew it will miss the promised delivery date, I wouldn't pick such an expensive shipping options.

Reason I chose this business:

I saw it had good reviews but it didn’t live up to expectations

Reason I chose this product:

It was suitable for an outfit I wore to an event

Quality

Date of experience: May 12, 2022

Thumbnail of user lindab4771
California
1 review
1 helpful vote
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November 24th, 2022
Verified purchase

I received the order, but was not happy with the products. The gold earrings were very nice, but the wire closure on 1 earring was faulty. It was so loose that it seemed it would fall off. The silver earrings were very nice, but they were much bigger than I was looking for.

I have returned both items.

Reason I chose this business:

I have bought before, but I am not sure I will again. I was very disappointed in this order.

Quality

Date of experience: October 25, 2022

Thumbnail of user revad8
North Carolina
2 reviews
0 helpful votes
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June 9th, 2022
Verified purchase

I found what I thought would be a perfect statement earring. It looked and sounded from the written description that it was what I was seeking in an earring. However, in person when I received it, it was tiny. Not at all as I expected, or wanted.im returning them.

I explained I wanted to return these earrings,but no return label was included in the package .i have no way of printing one out ,or getting to a post office . Customer service,as a 1 time courtesy said they would mail ( USPS) one out to me. I’m now awaiting the label. They really should be included automatically.

Reason I chose this business:

RS has a great reputation, I’ve shopped with them on QVC.

Service
Quality

Date of experience: June 9, 2022

Thumbnail of user carolp1553
Connecticut
1 review
0 helpful votes
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July 9th, 2022
Verified purchase
• Updated review

Upon removing ring from plastic packaging, one of the stones fell out of the setting. Returning for replacement. Ring is very pretty and the faux sapphire baguettes are the correct color of a sapphire, cobalt blue. Looking forward to a replacement.

Was provided with return authorization code and received return label, to send back for replacement ring. No cost to me, thanks.

Reason I chose this business:

Right color, right size and price.

Service
Quality

Date of experience: July 9, 2022

You had what I was looking for, for a reasonable price
July 2nd, 2022
Verified site experience
• Previous review

Date of experience: July 2, 2022

Thumbnail of user sandyh539
Wisconsin
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Saw a beautiful ring on an ad and didn't make a purchase right away, but kept thinking about it and decided to buy it just a bit later. Great experience with ordering the ring. Came right away and I love it!

Reason I chose this business:

Beautiful and unique ring.

Quality

Date of experience: May 23, 2022

Thumbnail of user jon68
South Dakota
2 reviews
0 helpful votes
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August 20th, 2022
Verified purchase

I have always had excellent experiences when I buy at Ross Simon. They have excellent items at good prices. Their online site is clear and easy. Their communication is clear and timely, and my purchases arrive in record time. Thank you!

Reason I chose this business:

I have been ordering from Ross Simons for years, and I think I first saw their name in a Victorian Magazine ad. I visited their site, and the rest is my history.

Quality

Date of experience: August 20, 2022

Thumbnail of user melissab144
Virginia
3 reviews
0 helpful votes
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July 15th, 2022
Verified purchase

I have purchased some stunning high quality signature pieces that I absolutely love. I have also purchased some lower quality (and price) casual pieces made of sterling. I recommend reading item reviews to determine whether the piece you are considering is a stunner, a casual piece, or if people have had issues with the product.

Reason I chose this business:

It's hard ordering jewelry online without seeing or trying it on. I chose Ross-Simons based on knowing their reputation as a brick and mortar store. Reputation is important in a jeweler.

Quality

Date of experience: July 15, 2022

Thumbnail of user victoriao477
Illinois
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Stones were quite a bit smaller than I thought they would be.

Quality

Date of experience: June 27, 2024

Thumbnail of user suzans66
West Virginia
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase
• Updated review

I was happy with the ring I ordered. It was the exact size, shape, and sparkle that was pictured online, however, I signed up to receive emails for a discount but did not get the discount, which was a bit sad and disappointing.

Quality

Date of experience: July 22, 2022

I signed up to receive emails for a discount but did...
August 11th, 2022
Verified site experience
• Previous review

I signed up to receive emails for a discount but did not get the discount.

Date of experience: July 12, 2022

Thumbnail of user richellew18
Ohio
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

The company and the service was impeccable. The ring is exactly as shown in the photos. In my opinion there is a serious design flaw. The inside of the ring is "hollow". This created an inside ridge/edge which scraped skin off of my knuckle when I put the ring on the first time. My knuckles are enlarged because of arthritis and I knew I would have to use lotion or soap to get the ring on (which I did), but it still scraped skin off of my knuckle. In my opinion a solid interior would not have caused this issue. Once the ring was over my knuckle, it fit perfectly.

Reason I chose this business:

Only place i could find a square ring

Quality

Date of experience: March 14, 2022

Thumbnail of user timothyh899
North Carolina
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

I picked out the incorrect earrings for my wife which we discovered when they were opened on Mother's Day. I placed a new order for the correct earrings that night and submitted a refund for the others and they were both completed within a week.

Reason I chose this business:

The high quality Italian gold sets

Service
Quality

Date of experience: May 16, 2022

Thumbnail of user janets2120
Florida
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

Love the look and feel of the bracelet but it's very difficult to open the clasp and take it off. Wish the clasp worked better. I'd wear it more often but don't like the evening struggle with it. I bought it for every day wear.

Quality

Date of experience: November 20, 2022

Thumbnail of user denisem1788
Kentucky
2 reviews
0 helpful votes
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November 23rd, 2023
Verified purchase

The online search is easy. The fact that there is a customer service number and that you can actually speak to a live person makes every shopping experience a pleasure.

Reason I chose this business:

Have purchased hated in tge oast and always been very pleased

Service
Quality

Date of experience: November 23, 2023

Thumbnail of user randyh792
Illinois
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Great shopping experience. I put in what I was looking for (pink pearl necklace) and placed the order. Fast shipping. Necklace came in protective bag and box.

Reason I chose this business:

Very pleased with a prior order so had to order from you again when I was looking for this peal necklace. Great prices and fast, fast, fast shipping.

Quality

Date of experience: January 10, 2023

Thumbnail of user nancyf1512
Connecticut
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

My certificate for an extra $50 off my purchase was not accepted. Now I have another certificate I have $50 off my next purchase. A total of $100 that you will not allow me to use. Other than that the product is wonderful and the payment and arrival times are great. 8

Reason I chose this business:

They had items I wanted and looking for.

Quality

Date of experience: June 27, 2022

Thumbnail of user andrewl594
North Carolina
3 reviews
0 helpful votes
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January 13th, 2023
Verified purchase

You make buying a gift for a very picking person very easy and time saving. The selection is very good and returns are hassle free. Shipments are always correct and arrive when expected.

Reason I chose this business:

Ease of shopping and a great selection

Quality

Date of experience: January 13, 2023

Thumbnail of user judym1759
California
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

The fleur-de-lis bracelet is beautiful and the sterling silver is a very nice quality. However, it barely fits my wrist and is difficult to put on. I do plan to keep it though.

Reason I chose this business:

Past customer.

Quality

Date of experience: June 2, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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