Ross-Simons has a rating of 4.7 stars from 8,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I normally love all my purchases from Ross-Simon, but this bracelet was not as pictured. I felt the size 7 bangle was too tight. Size 7 is my normal size in any bracelet. The diamonds were not brilliant and not as 3D as the picture showed. I have returned this for a full refund.
I always buy from Ross Simons for my jewelry.
Date of experience: November 21, 2022
Shipping is always fast and easy. There is never a problem with returns if need be. Customer service is always helpful and never questions your decision on any purchase.
I love their jewelry and their prices are good too!
Date of experience: July 9, 2022
I received my catalog in the mail and the prices are great and fast service.
Date of experience: May 9, 2022
Great selections and great prices. Website is easy to navigate.
I love their jewelry, good quality!
Date of experience: May 6, 2022
Loved it so much I bought another for my sister. One caveat- not for everyday wear. I had it on while doing heavy yard work, and it broke. I was lucky to find it.
Saw an add with this piece about 2 weeks before our beach vacation. Had to have it!
Date of experience: August 23, 2023
The necklace I bought shipped very quickly and was nicely packaged. It was bigger than I expected, but that's just because I'm bad at measurements. I like it a lot and will wear it.
Good selection and pricing, better than the other stores I looked at.
Date of experience: February 19, 2023
This is a BEAUTIFUL ring...but I had to return it. I purchased this ring for a teen girl and the BAND was just too THIN. She would have it broken in a week. I was SO DISAPPOINTED because it is a beautiful ring and just what I was looking for with the 3 HEARTS.
Good jewelry at a fair price.
Date of experience: February 26, 2023
My experiences with Ross Simons have always been great. This one is a lapis ring that is not quite up to the normal level of quality as it is sort of lopsided and it is not supposed to be. I just don't want to go to the trouble of sending it back.
I have bought things from Ross Simons for a long time.
Date of experience: June 13, 2022
Over all my other two purchases were lovely. The pearl earrings were very disappointing. The pearls on both earrings were of terrible quality for the money and needed to be returned.
Nice pieces reasonably priced
Date of experience: April 30, 2023
I like ross products, but the company marketing seems a bit weird and old fashioned. Nevertheless, i liked what i bought and i will look for other purchases in the future.
Good value for money
Date of experience: January 28, 2023
Fast shipping, unfortunately I didn't fully read the detail information on the product and returned it because that's not what I wanted. The return was easy and received the refund immediately.
Great price
Date of experience: June 6, 2023
I paid $20 for "guaranteed delivery on Mother's Day". Despite that, the earrings arrived on Monday, May 9th, which is a day later. If I knew it will miss the promised delivery date, I wouldn't pick such an expensive shipping options.
I saw it had good reviews but it didn’t live up to expectations
It was suitable for an outfit I wore to an event
Date of experience: May 12, 2022
I received the order, but was not happy with the products. The gold earrings were very nice, but the wire closure on 1 earring was faulty. It was so loose that it seemed it would fall off. The silver earrings were very nice, but they were much bigger than I was looking for.
I have returned both items.
I have bought before, but I am not sure I will again. I was very disappointed in this order.
Date of experience: October 25, 2022
I found what I thought would be a perfect statement earring. It looked and sounded from the written description that it was what I was seeking in an earring. However, in person when I received it, it was tiny. Not at all as I expected, or wanted.im returning them.
I explained I wanted to return these earrings,but no return label was included in the package .i have no way of printing one out ,or getting to a post office . Customer service,as a 1 time courtesy said they would mail ( USPS) one out to me. I’m now awaiting the label. They really should be included automatically.
RS has a great reputation, I’ve shopped with them on QVC.
Date of experience: June 9, 2022
Upon removing ring from plastic packaging, one of the stones fell out of the setting. Returning for replacement. Ring is very pretty and the faux sapphire baguettes are the correct color of a sapphire, cobalt blue. Looking forward to a replacement.
Was provided with return authorization code and received return label, to send back for replacement ring. No cost to me, thanks.
Right color, right size and price.
Date of experience: July 9, 2022
Date of experience: July 2, 2022
Saw a beautiful ring on an ad and didn't make a purchase right away, but kept thinking about it and decided to buy it just a bit later. Great experience with ordering the ring. Came right away and I love it!
Beautiful and unique ring.
Date of experience: May 23, 2022
I have always had excellent experiences when I buy at Ross Simon. They have excellent items at good prices. Their online site is clear and easy. Their communication is clear and timely, and my purchases arrive in record time. Thank you!
I have been ordering from Ross Simons for years, and I think I first saw their name in a Victorian Magazine ad. I visited their site, and the rest is my history.
Date of experience: August 20, 2022
I have purchased some stunning high quality signature pieces that I absolutely love. I have also purchased some lower quality (and price) casual pieces made of sterling. I recommend reading item reviews to determine whether the piece you are considering is a stunner, a casual piece, or if people have had issues with the product.
It's hard ordering jewelry online without seeing or trying it on. I chose Ross-Simons based on knowing their reputation as a brick and mortar store. Reputation is important in a jeweler.
Date of experience: July 15, 2022
Stones were quite a bit smaller than I thought they would be.
Date of experience: June 27, 2024
I was happy with the ring I ordered. It was the exact size, shape, and sparkle that was pictured online, however, I signed up to receive emails for a discount but did not get the discount, which was a bit sad and disappointing.
Date of experience: July 22, 2022
I signed up to receive emails for a discount but did not get the discount.
Date of experience: July 12, 2022
The company and the service was impeccable. The ring is exactly as shown in the photos. In my opinion there is a serious design flaw. The inside of the ring is "hollow". This created an inside ridge/edge which scraped skin off of my knuckle when I put the ring on the first time. My knuckles are enlarged because of arthritis and I knew I would have to use lotion or soap to get the ring on (which I did), but it still scraped skin off of my knuckle. In my opinion a solid interior would not have caused this issue. Once the ring was over my knuckle, it fit perfectly.
Only place i could find a square ring
Date of experience: March 14, 2022
I picked out the incorrect earrings for my wife which we discovered when they were opened on Mother's Day. I placed a new order for the correct earrings that night and submitted a refund for the others and they were both completed within a week.
The high quality Italian gold sets
Date of experience: May 16, 2022
Love the look and feel of the bracelet but it's very difficult to open the clasp and take it off. Wish the clasp worked better. I'd wear it more often but don't like the evening struggle with it. I bought it for every day wear.
Date of experience: November 20, 2022
The online search is easy. The fact that there is a customer service number and that you can actually speak to a live person makes every shopping experience a pleasure.
Have purchased hated in tge oast and always been very pleased
Date of experience: November 23, 2023
Great shopping experience. I put in what I was looking for (pink pearl necklace) and placed the order. Fast shipping. Necklace came in protective bag and box.
Very pleased with a prior order so had to order from you again when I was looking for this peal necklace. Great prices and fast, fast, fast shipping.
Date of experience: January 10, 2023
My certificate for an extra $50 off my purchase was not accepted. Now I have another certificate I have $50 off my next purchase. A total of $100 that you will not allow me to use. Other than that the product is wonderful and the payment and arrival times are great. 8
They had items I wanted and looking for.
Date of experience: June 27, 2022
You make buying a gift for a very picking person very easy and time saving. The selection is very good and returns are hassle free. Shipments are always correct and arrive when expected.
Ease of shopping and a great selection
Date of experience: January 13, 2023
The fleur-de-lis bracelet is beautiful and the sterling silver is a very nice quality. However, it barely fits my wrist and is difficult to put on. I do plan to keep it though.
Past customer.
Date of experience: June 2, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html