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Ross-Simons has a rating of 4.7 stars from 8,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Able to find an appropriate and nice gift for a Confirmation in just a few minutes!
Received item in a couple of days. Very satisfied and happy to find such a nice gift online with RS!
Good reputation for many yeTs.
Date of experience: May 8, 2023
Love the Italian pieces!
I had a ankle bracelet many years ago that broke and could never find the same style again until recently at Ross and Simmons. I'm so happy that I was able to find it and love it love it love it!
Bought previously and prices are good. Nice selection of jewelry.
Date of experience: June 18, 2022
I have been shopping for jewelry at Ross-Simons for years. I enjoy viewing the variety of options. I am always able to find what I am looking for on the website.
Again I'm a loyal customer. Finding a nice gift option or something for myself is always easy using the Ross-Simons website. You have a much larger selection than the typical jewelry store. Makes it more likely to find a match with your ideas.
Date of experience: October 8, 2023
The post on the earring was too hard to open and close in the latch on the back. I was afraid it would bend the earring and/or the post as well as tear my ear when I tried to take the earring off.
Have had good luck with them before
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 12, 2023
I needed to exchange a medallion necklace that was a gift. I'm waiting for the exchange to arrive. The man I spoke with to make this arrangement was professional, clear and lovely. He was a pleasure to deal with.
Described above...
I love the catalog and reputation..
Date of experience: June 6, 2022
I needed a sweet sixteen gift for a young woman. I wasn't well-acquainted with her, so selected a bolo bracelet with her name engraved on a small plate. The product was a more modest gift than I expected.
I should have guessed that the price of gold would make it smaller...
I trusted the brand.
Date of experience: May 27, 2022
Although my shopping experience was excellent, I was disappointed with the general appearance of the earrings. It was not the quality I expected. I was pleased with the ease of returning them however and would consider future purchases.
My mother had purchased a ring several years ago that I loved.
Date of experience: June 29, 2022
Love the jewelry and love the fact that the shopping experience is easy. And inexpensive, yet quality jewelry. This is an easy site to navigate and the buying experience is exceptional. I don't know if that's helpful, just understand that Ross-Simons has everything a jewelry addict craves.
Liked the necklace.
Date of experience: June 30, 2022
Easy, fun and discounted! My three favorites when it comes to online jewelry shopping.
I saw the ring and it was at such a good price, I decided to buy it.
Date of experience: June 14, 2022
It was pretty and your company makes the shopping experience easy.
Date of experience: May 1, 2022
The earrings that I purchased seemed much larger in the picture provided, in which the model was wearing them. I was very disappointed when I received them. They are really tiny.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2023
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and we can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. Thank you for your feedback.
It is a beautiful necklace. I do think that the clasp on the necklace should be changed for easier closure. It is a large piece of jewelry, so a different clasp closure will be better.
Ross-Simons offer wide selection of unique jewelry.
Date of experience: September 8, 2023
The necklace I ordered came in the mail quickly, was packaged beautifully and was high quality. The clasp was sized just right for the piece and sturdy.
Have not received a response yet
Date of experience: November 27, 2023
Shopping online was easy. The product was received as stated and it looked great. Unfortunately, it was too small, I should have ordered a longer length so I returned the item and ordered the next longer length.
Web search, Liked the necklace and the price. First time purchase, hope it will be as expected.
Date of experience: June 16, 2022
Both rings were too small to wear. I am exchanging them and choosing the next size up. The Bali style ring was slightly smaller than a true size 7. The swirly ring was so wide, it needed to be a size larger due to its width.
I needed to get an RA# number so that I can exchange the rings.
I watch the prices and when I see something I want, at a desirable price, I order it. I am usually quite happy with my purchases.
Because their style appealed to me.
Date of experience: May 20, 2022
Buying another one for my daughter! She's quite picky about jewelry and loves it.
Date of experience: June 24, 2024
Daughter's can be finicky at times, and we are glad that you found something that you both love! Thank you for shopping with us.
The Bali-style butterfly necklace that I ordered is very pretty and I'm so glad that I ordered it! It, of course, goes perfectly well with the Bali-style butterfly bracelet that I ordered from you last year. I am very pleased. Thank You!
You have the most beautiful jewelry, and your prices are very reasonable, also.
Date of experience: July 31, 2022
The silver n black pearl necklace is lovely n was shipped fast but it arrived tangled n one of the pearls was bent away from the others. Difficult to describe but the pearls were supposed to be side by side but one was a bit off to the side with a gap between it and the others.
They have the most amazing
Date of experience: December 17, 2022
I was very surprised at the size of the bracelet. I thought it would be larger. I also thought that the "happy birthday " would be in the box and not on the shipping info.
My sister saw an ad in the newspaper
Date of experience: April 5, 2023
It took too long for the order to arrive so I missed a birthday for several of the pieces. I'm not happy with the quality of the pieces so I'm returning them.
Once I requested an update o. The status of my order the order arrived within several days
Date of experience: December 3, 2023
I ordered 2 of the exact bracelets. One from amazon which did not offer engraving. The second one I ordered from your website and had it engraved. Wish I could of had the first one engraved also.
I saw different pieces that I haven't seen before.
Date of experience: February 11, 2023
Although the purchase was easy and customer service is excellent, the shipment I received was missing 2 pieces. It was packed lacking those pieces and I am awaiting the replacements.
Very helpful and easy,, I am just hoping that the missing pieces I was promised will be sent to me. This is a wedding gift and giving an incomplete set is not appropriate, never mind paying for an incomplete order.
Price and availability
Date of experience: March 30, 2023
I placed my order, received a confirmation of my order, received a confirmation of shipment, and then confirmation of delivery, the day it was delivered. My earrings are just what I wanted, and shopping with Ross Simons is, as always, a pleasure.
I like Ross Simons. I've shopped with them for years.
Date of experience: June 10, 2022
We saw the giraffe necklace in The New York Times and ordered it. It was even nicer than the picture in the newspaper. It arrived in five days, within the 3-5 business days projected.
Saw ad in NY Times.
Date of experience: March 29, 2023
I purchased four gold rings and two gold necklaces. Some of the pieces (ginkgo leaf ring, opal necklace, and coin necklace) are beautiful, nice quality, and just as pictured. The other three rings (Tagliamonte lapiz cameo ring,.4 carat amethyst ring, and yellow gold freeform geometric ring) are disappointing. The lapiz and amethyst look fake and cheap, as does the gold on all three of these rings--all look like costume jewelry, and not nice costume jewelry. Even more disappointing, though, is the sizing. All four rings in my order are supposed to be the same size, but they all fit differently, and only one of them fits properly. The others I can wear on different fingers, but I bought these to wear a certain way and it's super annoying that I can't. Overall a pretty disappointing experience--I spent over $1k on what was supposed to be nice/fine fashion jewelry and am only happy with half of it. I've had better luck with RS silver jewelry, so will stick with that and will go elsewhere for gold jewelry.
Date of experience: April 18, 2024
We regret that you are disappointed with some of your pieces. You may certainly return anything you purchase from us for a refund or exchange within 30 days of your order. You may use our easy online returns or call us at 800-556-7376 for assistance. Rings can fit differently than expected, depending on the width of the ring, and the finger it's to go on. Please note that when purchasing wider rings, (typically half-inch or more) it is often necessary to go up a size for proper fit. Thank you for being a valued, long-time customer, and we look forward to shopping with you again.
The item I received was not as substantial as the item shown online. It was rather disappointing. It was a gift for my daughter. Not sure she will like it.
Date of experience: November 26, 2023
Ross-Simons had the exact pair of earrings we wanted to purchase for Mother's Day. The purchase was simple and fast. The shipping was fast. My wife loved the earrings!
They had exactly what we were looking for.
Date of experience: May 15, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issue with the clasp on your earrings. This is not the experience we want for our customers. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.