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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I'm very disappointed in the size of the earrings - I think not as shown in your ad.
And they took way, way too long to arrive. Initially delivery was to have been on 12/8/22. Finally arrived on 12/13/22, after several promises of delivery dates between the 8th and the 13th.
And the tracking was non-existent! Why offer tracking, when it's never updated.
Add on Facebook. Won't be ordering again.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2022
I purchased a pearl and emerald necklace and matching earrings for my wife for our 30th anniversary. In pictures on the Internet the items looked vibrant and large. When they arrived, they were dull and small. Very disappointed in the product.
Good prices, but I guess you get what you pay for.
Date of experience: June 24, 2022
I do not like or appreciate backorders on well advertised items. This policy will discourage future purchases.
Surprise! I was personally contacted by the sales team. Nice in this day and age, I will certainly consider this supplier in the future.
Date of experience: August 5, 2022
We understand the disappointment with back-ordered pieces. We work hard to keep our customers informed of delays in shipping and post the updated expected dates as we have them on our website. We also communicate all delays after the order is placed until it is shipped to our customer.
Date of experience: July 29, 2022
I was looking for a specific setting with excellent quality. I found it at Ross Simons. It was sent out right away and I couldn't be more pleased.
Thanks.
I had shopped at Ross Simons in the past at their store in the mall so I was aware of their high quality.
Date of experience: February 26, 2023
The sapphire bracelet that I ordered was supposed to be 7 inches long but was actually longer. Therefore, it came down off my hand. I would have kept it if wasn't too long. Now I have to pay to have it shipped back. Disappointed about having to pay for shipping.
Because I like the look of the bracelet.
I liked the look of the bracelet shown in the catalog.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2022
We are sorry to learn there was an issue with the piece you received. We do offer free returns to our VIP members as well as return labels for just $4.95. To join our VIP program please sign up online or by reaching out to customer service at 1-800-835-0919.
I have ordered from RS since the early 90s. I have always received quality jewelry from them, which I still own today. I know they will back up any item they sell to ensure the customer is happy.
Date of experience: November 12, 2023
Saw this on channel 4 and just had to check it out thank you. Mirtha. I received all my items and I love them all. Great delivery time as well. Thank you.
As per the ad on channel 4
Date of experience: October 19, 2023
I mistakenly double ordered the same set of earrings for my wife for our 49th wedding anniversary. Thank you for taking back the second pair. She is thrilled with the gift, as she had lost one the same earrings I gave her for Christmas 2020. Ann-Marie and Laurie were gracious and helpful when I called for help.
Robert Hutto
Return customer.
Date of experience: June 26, 2022
Love their jewelry but I couldn't get out of my ear. Now it's swollen n hard to take out being they were so tiny, my husband used tweezers n got it out in 2 pieces. Now it's infected. But besides this I like their jewelry.
I liked the earrings
Date of experience: July 18, 2022
Before, maybe 3 years ago, always I was satisfied with my item I got but, now sorry, but, I'm not happy with my Earings, ring and silver Bracelet, I'm very disappointed, first the size are smaller than before, silver bracelet doesn't look like silver, sorry.
I’m a costumer for many, many years! Please don’t send the catalogs at my old address: 209 Brinley Drive, pennington, nj 08534. My actual address is in this shopping.
Date of experience: September 6, 2023
My experience for shopping was very easy! Thanks!
A chain necklace with three gems!
Date of experience: December 29, 2022
Was very easy to buy in this way! Thank you!
I’m a costumer from
Many, many years of Ross&Simons.
Date of experience: September 30, 2022
Easy to find what I was looking for. Exactly what I was looking for.
Date of experience: June 22, 2024
I LOVE my new morganite stone ring, a birthday gift I gave to myself! It is prettier than I thought or imagined it to be. It's morganite with a halo of pink sapphires. I am planning on getting my nails done to match my pretty new birthday ring that looks like birthday cake!
I used to enjoy looking at the catalogs from before, and have a gorgeous ring, (one gorgeous ring) left from before-(2005?) So, I remembered Ross-Simons and started looking at rings on line. I love both my rings very much.
Date of experience: July 16, 2022
The item that I fell in love spending $500 being other things total decided to purchase total all set they tell me the main item is not in stock that it will bee in stock Nov 15th.
Date of experience: October 15, 2023
So far so good I will find out more information on this when I receive my product. When I received my product it was a lot smaller than what I thought it was going to be for the price that I paid.
They had a piece of jewelry that I like to get for Christmas for my wife
Date of experience: November 17, 2023
These earrings were a gift for my sister, and she loved them! She said they are of good quality.
Date of experience: June 3, 2024
I will be returning the item and likely never shopping RS again. The item feels like plastic. I have a limited number of items of fine jewelry and a lot of everyday higher quality costume jewelry, but nothing that feels this cheap. It may be coated in silver but if I could have felt it first I would never had paid $100 for it. I wouldn't have paid $20 for it.
I had seen catalogs and website for years and wanted a graduated silver necklace for some time. I trusted the brand even though I had no previous experience. I have not yet contacted customer service because I have been too mad.
Date of experience: June 26, 2022
Very satisfied with my purchases. Very unsatisfied with your negative response to my inquiry to sell you a man's/woman's 14k gold ring with baguette diamonds and blue sapphires. You decided to look at the photo and it was not for you. Thanks for nothing.
Repeat customer
Nice bracelet. Wife loved it.
Date of experience: March 25, 2022
RepeT ustomer
Date of experience: March 16, 2022
Stones in earrings smaller than appeared in ad. Earrings making my left ear sore.
Date of experience: June 21, 2024
It can be a challenge to depict size online, that's why we always include the dimensions of the piece as well as the stones in the product description. You may use our easy online return processing to start a return or call us at 800-556-7376 for assistance. We regret that these earrings weren't as expected and hope you will be able to find something else!
I have very small wrists and lately the bracelets are just not fitting me so unfortunately I have had to send them back.
Also I had one bracelet taken out of mailing package (not sure where or how, package was tampered with) but Ross Simons sent me a replacement right away with no charge and that bracelet was perfect and I think I will order a few more and where them as stackable bangles.
Always friendly and helpful! I had one package tampered with and they replaced it right away with no charge. Second time I just had to do a return and they were helpful.
They have such a large selection and great prices.
I was looking for small size bracelets and they had several to choose from. Also purchased a Mother’s Day gift.
Date of experience: May 5, 2022
This necklace is lovely, but impossible to put on. I had so much trouble getting it to clasp that I took it off my neck and still couldn't get it to hook. Sadly, I have to return it.
Date of experience: December 22, 2023
The ring is beautiful, however there are some diamonds that are very milky and have a number of inclusions. Will have to take to a jeweler to replace these diamonds, if Ross Simmons is unable to do so themselves.
Date of experience: June 25, 2022
I purchased a gold bracelet and flat back gold stud earrings. I am pleased with both items. They are very dainty and seem to be of good quality.
Date of experience: April 21, 2024
It was easy to place my order with Ross-Simons. My order was shipped and delivered as promised. I will definitely order from them again.
Date of experience: May 10, 2024
Love it! Long time customer. RS always has great selection and reasonable prices
Regular customer
Date of experience: June 21, 2024
Experience was nearly painless. I hope the neckless will be delivered without any problems, and on the dates suggested. Neckless was received. Was not disappointed. Thank you
Because I like Murano glass
Date of experience: September 5, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Thank you for your feedback. We regret to learn there may have been an issue with delivery of your order. It is important to us that all of our customers receive their orders in a timely manner. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.