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Ross-Simons has a rating of 4.7 stars from 8,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,476 reviews
Do not select items yourself and do not ask for options. Let her pick. If she offers choices, ask for her favorite. If she won't, get the first thing she showed you. Your choosing can help you both believe that you did something more than just ordering.
Make sure you have all the details the first time. Lots, maybe most, jewelry comes in sizes. I did not know that. Don't get stuck having to back and ask for deets. It ruins the "surprise".
Trust me here. Happy Holidays and you are welcome.
Date of experience: November 16, 2024
Ross-Simon's is a great company with great products. I have been buying jewelry from them for years. Their products are outstanding. They offer a wide variety products with reasonable prices. The customer service is great. They aim to please. I highly recommend.
I have bought this bracelet in other colors and I love the color of each one.
Date of experience: November 17, 2024
I love shopping at Ross-Simon's. Thank you for sending me $25 off my purchase.
Great products at great prices
Date of experience: November 4, 2024
I have been purchasing jewelry from your company for years and have never been disappointed. Their payment plans help the unaffordable become affordable.
Great quality at great prices
Date of experience: November 1, 2024
I liked the bracelet
Date of experience: October 2, 2024
Always good service and reliable delivery. I've had to make a change in past years - wrong size - and Ross Simons has always resolved my problem quickly and easily.
Date of experience: December 9, 2024
Very disappointed in the last purchase. Probably two or three years ago. Will see how these jackets look. I have a lot of jackets for my diamonds. Hope these are of a good quality or I will be returning. Thank you.
Like the online look of the jackets. I do not want to be mailed any magazines. Got way too many magazines in the past. And emails. When I need something I check the web. Thank you
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2024
These gold bangles are pretty and perfect for ladies with small hands. So many bangle bracelets are too large for my hand and are hard to keep on. These bangles, fit my hands and wrist perfectly.
Date of experience: December 20, 2024
So far a good shopping experience.Easy order, Iwas kept informed on shipping. I will be buying from them again.
Loved the jewelry and good prices.
Date of experience: January 9, 2025
I have shopped at Ross & Simons for years! My experiences have always been great-- even when the item differed from what I expected. The customer service representatives have always been courteous and kind. Thank you, Ross & Simon!
I looked occasionally during the sales and found a bracelet I liked.
Date of experience: November 17, 2024
Great shopping experience. Good value. Impressed with easy transaction. Loved the earrings. Item was described well in the description. Will definitely make future purchases.
Date of experience: November 30, 2024
I called because the product was a gift and the representative was more than helpful and the gift was overnighted! I will definitely purchase from this company again.
as above
Date of experience: January 4, 2025
The earrings were much smaller than they looked in the ad so that was disappointing. Also the pearl was flat on the back. Picture looked like it would have been a round pearl.
Date of experience: December 17, 2024
I was pleased with emails keeping me updated on when item shipped and delivery date of item.
Extremely satisfied with quality of pearl necklace! Positive experience from start to finish. Thank you!
Date of experience: December 2, 2024
I have bought several pieces from Ross Simons! I've bought Christmas gifts, birthday gifts, personal items and I've always be very pleased with what I've bought. I'll never shop anywhere else for jewelry.
Looking for a birthday gift for a good friend.
Date of experience: November 15, 2024
Love love Ross Simon's. Best jewelry finds! Easy to navigate website. Beautiful jewelry!
I’ve shopped here before and wanted to buy a friend a birthday gift.
Date of experience: February 25, 2024
I love all my jewelry from Ross-Simons. If the product fails, they always help. However it is rare that anything goes wrong! I love the little jewelry bags also. And I love the cash for gold as well. Thanks!
Needed a shorter necklace.
Date of experience: November 15, 2024
Every year, I look forward to adding silver ornaments to my tree. I have 37 Wallace sleigh bells. When my son was born in 1990 I started buying Towle snowflakes for him and when my daughter was born in 1993, she started getting sterling angels. I don't mind polishing these wonderful, beautiful treasures. Thank you for continuing to carry on this tradition 🔔👼
Date of experience: November 9, 2024
What a wonderful tradition! We are so glad that you have been able to carry this on for so long. We are sure that your daughter and son are appreciative of the thought and tradition! Thank you for being a valued customer.
I wore a pair of earrings 24/7 that I had ordered from you many, many years ago. The clasp recently broke on one of them while I was on a trip. I was able to find them still available, so I quickly ordered them. They were at my door just as I returned home. I love them even more! Thank you for still carrying the item and the quick response.
Date of experience: November 12, 2024
Called into Customer Service to determine how to edit order to add monogram. Agent was patient and gave thorough instructions I was able to place order.I
Quality of merchandise and previous purchases
Date of experience: December 17, 2024
I ordered and received the beautful earrings promptly. That evening I went to put them on and the back half snapped right off. I was so disappointed.and suprised.
I have returned them and am awaiting a replacement pair. Hopefully the first experience was a fluke and the replacement pair do not break.
They are sending a replacement pair of earrings.
Date of experience: November 21, 2024
Quality is generally quite good. Occasionally there are items that are not as expected, but they are good about returns and exchanges. Love their selections, and shipping speed and packaging are excellent.
Had a gift certificate and there was a good sale on
Date of experience: November 17, 2024
I've ordered about four pieces from Ross-Simon. The way I'm amazed with the beauty and quality of each item deserved a rave review. This has definitely become my go to fine jewelry provider.
Date of experience: November 29, 2024
Easy to find special gifts from Ross-Simon's and they always arrive well packaged and in the promised amount of time. I have shopped with them for over 15 years and had only one problem, which was satisfied for me immediately. HAPPY HOLIDAYS
Date of experience: November 26, 2024
I purchased 2 pairs of sterling earrings, and they arrived quickly. Although I find the posts of both to be a little hard to insert, I expect my ears will eventually adjust.
Date of experience: December 8, 2024
I have never been disappointed with any of the jewelry I purchased from Ross Simon. Both the real and costume are the very best in quality and most importantly to me, in price.
Date of experience: December 12, 2024
Date of experience: March 1, 2024
I was disappointed that both pieces of jewelry were in one R S box. I purchased 2 gifts for 2 different individuals. Otherwise I would be very pleased.
Date of experience: December 7, 2024
Bought an anklet and it broke. Bought a 2nd one with insurance and that broke also. Just wanted a refund but had to settle for a credit for ross simon. While i enjoy the styles of jewelry i find them cheaply made. Had to return a few pieces
Styles and price
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 18, 2024
We regret to learn of the issue you had with the item in your previous order. This is not the experience we want for our customers. We have informed our team and will have our inventory for this item checked.
I just love my new silver necklace! I'm more of a gold jewelry wearer but every now and then silver is the better accessory and this necklace is perfect.
Date of experience: December 12, 2024
I've always been a super fan of R-S! And I love the new piece I just purchased. Always great quality. It's really a unique necklace.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2024
I've always been a super fan of R-S! And I love the new piece I just purchased. Always great quality.
Repeat customer always happy with my purchases.
Date of experience: October 24, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn that you were disappointed in a previous purchase. We always hope that you love the item you receive. If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. We do appreciate your feedback.