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Ross-Simons has a rating of 4.7 stars from 8,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,063 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
The pearl earrings where flimsy as well as the step bar on the gold hoops. I returned the earrings and wanted to order a different pair. I had a similar pair of pearl earring from RS and they fell apart with use and a pair of Andiamo earrings.
I had to pay $24.00 to return the items with tracking and insurance.
Ross Simon should have a return arrangemant with UPS or USP for returns, if not for free but for a very low return rate. As a result I will not buy any further products from Ross Simon.
The customer service agent was delightful and helpful. I am turned of with the cost of returning products,.
For good selection at reasonable pricing.
Date of experience: August 3, 2022
I recently lost my puppy of 13 years and purchased a bracelet from you with her name Dee Dee on it, I just want to tell you how beautiful it is the presentation of the Box and everything thank you so much for such a beautiful keepsake
Date of experience: May 22, 2022
I ordered the 14k gold baby locket for my great granddaughter's first Christmas. I had it engraved with a M for Maci. It arrived very quick seeing as it had to be engraved and it is adorable. She is going to really love it.
I have used Ross-Simon for several years and they had the item I was looking for.
Date of experience: October 29, 2022
Easy to use and found what I wanted. I ordered two pairs of earrings. The 18K gold earrings didn't work for me but the 14K gold Celtic Knot earrings are perfect for everyday wear.
Quality of jewelry and price
Date of experience: April 24, 2023
I love these bracelets. I keep ordering them for all the young women that I know.
Date of experience: June 14, 2024
I received my order yesteday, I plan to return it today. I liked the earrings and even the size or them but the post is entirely too short to provide a secure closure. Very unjappy beause ai thought they would be perfect for daily wear to suit my life style, but if they're naduate to even cose they'd be lost before I could leave my house
Value and variety
Date of experience: August 24, 2022
I really like this everyday necklace. It fits well and gives me a little sparkle at the neckline.
Satisfaction in past orders. This is a Gift from me to me for my 70th Birthday.
Date of experience: June 15, 2024
Very easy check out. Beautiful jewelry & selection. Thank you
Beautiful, reasonable jewelry in some cases. Reliable company. Great quality.
Date of experience: June 15, 2024
The third did not look great in person and one item is on back order. Loved the new ring and earrings.
Date of experience: April 15, 2024
We are happy that you love the ring and earrings. Good news: the 3 Stone Emerald Ring that was on backorder just arrived and should be shipping shortly. Thank you for shopping with Ross-Simons!
I'm obsessed with the beautiful openwork heart ring design. Hearts are my thing. It's just beautiful! Thank you!
Beautiful jewelry designs
Date of experience: July 2, 2023
My mom has bought from Ross-Simon's for years and everything has been quality jewelry. I will continue to shop here!
Date of experience: February 17, 2024
I bought these exact same 14k CZ lever backs/drop earrings about 19 years ago and wore them all the time. (Bought them from Nordstrom). I recently lost one and was devastated so I went on the hunt to find the same ones and these are them! They're exactly the same. I wear them almost daily and I AM NOT losing these! I love them so much. My all time favorites. So glad I found them again. :).
Ross-Simons is the only place I found the specific earrings I was looking for. My earring came in a timely manner and well packaged. The lever back is strong, not flimsy. The quality is fantastic just like the ones I bought from Nordstrom 19 years ago.
Date of experience: July 3, 2022
Great quality stones in the earrings & diamond necklace!
Date of experience: June 14, 2024
Though I wasn't as thrilled with the earrings I just bought, I can say that it was my own fault because I usually always order gemstones or real stones. I ordered crystals this time and the difference shows, but I think I'll still have fun wearing the earrings I chose.
Love the selection
Date of experience: June 29, 2022
The colorings are not quite the same. I have other Murano jewelry from RossSimons and have been very pleased with the vivid colors. I know Murano jewelry varies in color but one seems a lot paler in color than the other..
Date of experience: August 2, 2022
The notecard to my wife was missing. Care instructions included were for items that are sterling silver or gold over sterling. I ordered and paid for 14k yellow and white gold not silver or gold plated. Because if your insert my wife thinks I bought her and inferior product. AND NO MESSAGE!
Previous purchase
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 25, 2022
Thank you for your feedback. We regret to learn of any confusion caused by the care card / paper that was included with your order. The care card / paper should have instructions on the reverse side for gold care, as it is normally double sided. The gift message that was entered on your order would be printed on the package slip.
GOOD QUALITY, GOOD VALUE
Date of experience: December 16, 2022
Very easy the items look high quality. I have used Affrim before and I love it so happy you offer it!
The price and the quality of jewelry
Date of experience: April 28, 2024
I bought earrings and one hinge opened and I lost the earring and they wouldn't stand behind their promise to replace just the one lost earring. Further, they limited me to place a review on their webpage and eliminate a review from someone else that had the exact same issue.
Date of experience: December 17, 2019
I saw this necklace and decided right then to snap one up. It was the easiest purchase ever. Necklace arrived quickly - packed beautifully.
Date of experience: January 25, 2024
I ordered two Italian vases to display all the flowers I am growing in my garden. I saw the White Vietri Hibiscus vase and fell in love, then I saw the cobalt Murano vase, and couldn't make up my mind, so I got both. I am extraordinarily happy with both. My flowers are happy too.
I have never been disappointed with anything I have ever purchase from Ross Simons. The quality of their products are impeccable.
Date of experience: June 4, 2022
Paid for the 2d shipping and the necklace arrived timely. Presentation wasn't great and I ended up placing the necklace in a different box to wrap and give to the recipient. All in all, I paid for the convenience factor of getting it timely. The necklace was a simple necklace, perfect for a boys baptism.
Convenience/ shipping
Date of experience: June 27, 2022
I chose a beautiful bracelet arrived quickly.
I'm totally satisfied
Date of experience: June 12, 2024
We are thrilled that you are happy with the service and bracelet! Enjoy!
ROSS-SIMONS is our #1 choice for jewelry. My husband has gifted me with many pieces—always from ROSS-SIMONS. Never disappointed! I, too, have bought some jewelry from R-S for myself and gifts. Always pleased!
ALWAYS CHOOSE ROSS-SIMONS! Today was captivated by the sale, initially.
Then saw that a pair of earrings that I had been admiring was on sale. Couldn’t resist! Saw another pair that I probably wouldn’t have bought except for the $$ off.
Sure I’ll be happy with my purchases. Always happy with ROSS-SIMONS!
Date of experience: December 27, 2022
I recently placed and received my first order from Ross-Simmons. I'm very disappointed, highly unimpressed, and doubt that I can trust this company to deliver the quality and craftsmanship (in jewelry) that I'm looking for. All of the pieces I bought looked better online than in person. One of the rings I bought has blue & white diamonds. The white diamonds are extremely poor quality (worse than described online), almost opaque, and dull! The blue diamonds (12 total) are set in a blue coated sterling silver that make the diamonds look like diagonal blue bars instead of individual round diamonds as pictured online. Attached photos show the poor quality blue & white diamonds ring next to a white diamond eternity band (good quality, not from Ross-Simmons). In person, the difference in quality & craftsmanship is clearly visible! Craftsmanship on 2 out of the 3 rings I bought is lacking. I really wanted to like my purchases, and this company. I had been browsing their website for a while. Now, I regret my very disappointing purchases. I don't feel that I can trust them to deliver the quality & craftsmanship that I'm looking for. My recent purchases are not even worth the discounted price I paid for them. Very, very disappointed.
Tip for consumers:
I caution anyone who's thinking of buying jewelry from Ross-Simmons, to reconsider. My experience indicates that they offer low quality, low value. My purchases are not even worth the reduced prices I paid.
Products used:
I haven't returned the items yet, so I cannot comment on their customer service in relation to returns. I've been debating (despite my very disappointing experience thus far), whether or not I will return the items, or give them away as potential gifts.
Date of experience: November 29, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret you were not informed of the return policy, we do provide a label to return the order for $4.95 on pieces not as expected. We will listen to the call and work with our representatives to ensure they are clear in the future.