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Ross-Simons has a rating of 4.7 stars from 8,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,084 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Easy breezy. Found the perfect pieces, placed my order and the beautiful items arrived in just a few days.
Date of experience: April 10, 2023
Ross Simon is great! Lovely jewelry at a reasonable price. I have never been disappointed with a RS purchase.
I like your jewelry!
Date of experience: April 3, 2023
Love the jewelry and price
Date of experience: May 17, 2022
Ross Simon is awesome. Great jewelry for an affordable price!
Saw a necklace I liked!
Date of experience: May 5, 2022
I'm still waiting for the delivery. I have not contacted customer service as yet, but you sent the survey.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2023
Item was considerably different than the internet picture.
I am in the process of getting a replacement or refund.
As above But they have not called me back with an answer
Have dealt with them for many years.
Date of experience: April 30, 2023
Order was easily entered via internet.
The earrings are better than expected. I will order again from this company
Date of experience: June 2, 2023
It's so easy to shop with Ross Simons. Their products are high quality. I'm always happy with my purchases!
Great quality and great prices
Date of experience: February 19, 2023
Attractive bracelet. Runs a bit large. Clasp is flimsy and could be improved for durability and ease in connecting.
Liked the appearance of the Lapis.
Date of experience: September 27, 2023
Always easy to order items and delivery is good. The problem is with color representation being a far cry from what you get.
Ex: a blue topaz that you have to struggle to see any color, it looked like a very pale aquamarine. Even speaking to a company rep asking for the blue to be a deep blue as seen online and in print catalogues or don't send the replacement didn't work. The replacement was even lighter in color.
This purchase was for a brown mother of pearl and SS earring. I wanted these because of the beautiful shade of warm brown. They just arrived an I am so disappointed with the color. My first reaction was that they sent black MOP. You know, the greyish-black color of pearl. Holding them under an Ott light you can just see highlights of the brown seen online and in daylight they look like a dirty brown. NOT what I was expecting.
PLEASE Ross-Simons, make your color representations (web and print) more realistic. I am tired of the gross misrepresented colors. It should be even better than what you sawing print or online. By the way, we all know color varies from monitor and some natural materials will vary from piece to piece but could you atheist get it in the ballpark?
Date of experience: May 8, 2022
Every time I buy something i am always pleased. Good quality and great presentation.
Date of experience: June 3, 2024
I always buy from you
Date of experience: May 3, 2022
Bought a 18k gold over sterling multi-link layered necklace from Ross Simon that they said was 100% guaranteed (Made in Italy).
The first time wearing it I noticed the darkened tone (wasn't shiny)... A WEEK later, the necklace was gone! TARNISHED... Made in Italy!
Date of experience: October 19, 2021
I found this site because I was looking for something different. The pieces I have picked feel well made. Don't know about wear and tear yet but I'm loving everything I ordered.
The design of some of the pieces were intricate but not loud. Some of the piet are both stylish and low-key.
Date of experience: June 6, 2022
I just did not like the ring and am returning it. The white enamel does not show up.
Prior experience with company zygote a text for clearance item on my wish list
Date of experience: June 6, 2024
Prior experience,
Date of experience: November 5, 2023
My favorite online jewelry store
Date of experience: May 4, 2023
Easy - as always
Wide selection
Date of experience: October 6, 2022
Prior purchases
Date of experience: April 3, 2022
I do really like the earrings that I purchased, but they are much smaller than I thought they were going to be very little sparkle
Date of experience: April 1, 2024
Pleased with everything so far, anxious to see how the rings wear and hold up. Prices were very good for the quality of the product receive.
Good past experience from years ago.
Date of experience: April 7, 2023
Ordering and shipping very easy. Web site had all info needed and did not request too much background. In past customer service has been very friendly!
Date of experience: June 19, 2022
Because this is my first experience buying jewelry on line I didn't take into consideration the difference in size between picture and actual size. My bad.
I don’t know.
Date of experience: October 30, 2022
Quick - receipt as promised
Not pleased with the product, looked a lot better on line than actual product. Not sure if I will keep or return
Previous experience
Date of experience: August 23, 2023
Quick - great selection
Date of experience: August 15, 2023
The paw print necklace is infinitesimal I was so surprised it's so small not at all what I expected & not worth $95
Date of experience: April 9, 2024
Estimating size can be a challenge online. We do include measurements in the Product Details section, as well as show a picture on a model that is to scale. You may certainly return anything that you aren't 100% satisfied with, within 30 days of purchase. Please reach out to us at 800-556-7376 for assistance or you may go to the website and use our easy online returns.
My family tradition is to give a gift of three things for a 16th birthday. One is a piece of jewelry using the birthstone of the celebrant. Several years ago I purchased a Pearl ring and put it away knowing my niece's day would come. I am in the middle of moving and when I looked for the ring to mail to my niece I couldn't find it! I pulled out my RS catalog; placed my order and the gift arrived(gift wrapped)in time to save face
I learned of Ross Simon when I went to college in Rhode Island. I have used RS for many years now and have never been disappointed in selection or service
Date of experience: June 10, 2022
Easy ordering, on time delivery, items as described and in good condition. No problems. Overall a good experience.
These items are on my spouse's wish list for mas.
Date of experience: December 11, 2023
Loved my jewelry. I look everyday for future purchases. You are a special occasion site for gifts and my own wants!
Date of experience: March 26, 2024
Fast and easy:-) Bracelet is beautiful. Great quality, good price. Fast shipping I would order from them again...
Liked the selection.
Date of experience: November 27, 2023
UPS Mail Innovation sucks. It's slow at best. Why do you use the USPS for anything? It's worthless.
Date of experience: May 17, 2024
We typically find that packages shipped with UPS Mail Innovations are being received within 3-5 business days, which is an acceptable delivery time for a free, standard delivery. If you want faster delivery, you can upgrade to a UPS Express or Overnight for a fee, or you can join our VIP Rewards Program, in which UPS 2-day shipping is free as one of the membership benefits.
Always have what I want.
Date of experience: May 7, 2024
I absolutely love both items. The order came extremely fast and everything was as I expected. Thank you
I’ve been with Ross-Simons for a few years and I have not been disappointed at all
Date of experience: June 30, 2023
Easy to order - quick delivery- it is great! Nice selection of items to choose from at reasonable price.
Ordered from them a long time ago
Date of experience: September 15, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn there may be an issue with delivery. It is important to us that all of our customers receive their orders in a timely manner. Please reach out to our customer service team for assistance. We can be reached 24 hours a day, 7 days a week at (800) 835-0919.