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Ross-Simons has a rating of 4.7 stars from 8,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,109 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Easy to deal with very nice people. One problem when they call back I will need to keep it from my darling wife so it's a surprise. But you guys were great. Again THANKS. Doug Niixon.
Because you have great jewelry
Date of experience: October 3, 2022
Unfortunately I had to return my beautiful Jewel. But the joy of working with the return customer service agent was above and beyond.
Easy peasy!
Thank you Ross-Simons for training your staff well.
Enjoy the products.
Date of experience: June 9, 2022
I am absolutely delighted with this beautiful Italian 5.50 Carat Garnet Ring in 18kt Gold Over Sterling wide band! It's even prettier "in person" than pictured at the website. I love it!
I have purchased jewelry from Ross-Simons previously and have been very pleased with every purchase!
Date of experience: August 11, 2022
The delivery was over all fine, but the earings are extremely small. Smaller than expected. A lot of money for little teeny earrings. Cheaper elsewhere.
Convenience. And they take good pictures of the products.
Date of experience: June 12, 2022
I purchased this necklace for each of my daughters to celebrate their 50th birthdays. They
Are a personalized unusual gift because I used their individual birthday dates as the Roman numeral date.
I chose Ross-Simons because it is an old established company and I know I’m getting a good quality piece of jewelry. I’ve ordered previously. I also like the beautiful box.
Date of experience: July 2, 2022
This is the 2nd time I've ordered what I thought was a sturdy chain and it broke within 2 days of wearing it.
No response yet
Date of experience: July 10, 2023
18K Byzantine earrings far too small to work with my 18K Byzantine necklace. Not really worth the cost, even at half price. This was a surprise. I am an avid R-S fan.
Beautiful merchandise.
Date of experience: June 12, 2022
Fabulous! Couldn't be better. Love my pearls. Soft, stunning white pearls are summer classics and perfect for work or play. Thank you!
Past experience was terrific.
Date of experience: June 11, 2023
The bracelet stack is beautiful, but the colors are more muted than in the picture on line. Quality is always excellent at Ross-Simons.
Date of experience: March 26, 2024
Product is so beautiful. Shopping was easy. Took average amount of time to recurve but overall a good shopping experience
Date of experience: December 15, 2023
Exactly what I was looking for! Been trying to find these exact necklace extenders for months! Thank you Ross Simons for having the perfect item, and at a reasonable price.
Finally found what I needed.
Date of experience: May 25, 2022
First time buyer with Ross-Simons and I found it very clear ands fair.
Delivery was a but later than expected, but still no big deal.
Product with great quality
Browsing the web;;; did not know before
Date of experience: November 3, 2022
The older I get, the more difficult it becomes to attach the ends of bracelets, chains, etc.; therefore, a beautiful gold bracelet that stretched was just what I needed,
Great choices; terrific sales; free shipping!
Date of experience: July 11, 2022
Beautiful items, great website. It's just too easy to start scrolling, just to look at what might be new and next thing you know, there's items in my cart!
Really pretty jewelery
Date of experience: July 15, 2022
So so so so so so so so so sis sis sis sis did dvfbfhcudv fgoosbdve. Cifnenegev fjcjvjrbf fun he r. Cufbtbcugj
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
It's very bad, they send me other but the necklace have the same problem twist. I spend my money, I ask if can I buy other item but they say no.
Date of experience: February 17, 2024
We are continuing to work on this issue with the customer. Private message
Date of experience: May 17, 2022
Chain is not worthy yhe money. Thin, small and not sturdy. Bought it as a confirmation gift. Will be retuning.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2023
We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.
2nd time buyer. Friendly check-out process. My jewelry arrived in beautiful box and packaging. Will order again in the future.
Elegant design
Date of experience: August 5, 2023
This is our 53rd R&B Christmas cross. The quality this year was very poor. Should have been checked before shipping.
Date of experience: August 29, 2023
I don't know how this company has such a high rating, they must definitely have employees or family write fake reviews and score them high. I have purchased several pieces of jewelry from Ross-Simons, and ALL have turned black on me. None of the pieces I bought were 14K, so buyer beware! Maybe their real gold jewelry is okay, but all their coated jewelry is complete and utter crap. I bought a leopard ring, a snake ring with diamonds, and two rose-gold (over some sort of metal) necklaces with pendants. ALL turned black after one wear. When I tried removing the tarnish, it was time-consuming but effective. However, when I went to wear the piece several days after cleaning, it was completely black again. Completely! I have bought cheap jewelry in boutiques that still haven't tarnished on me, but this jewelry from Ross Simons is of the most horrible quality! Truly tawdry and a total rip-off. When I emailed the company and asked if my jewelry could be cleaned or repaired in some way because it turns black and is hard to keep clean, they told me they would send me instructions to ship it back. I never received any further communications from the woman who responded to my email, even though I had replied to her email many times and the emails were never returned, so I knew it was her correct contact information. I had read many bad reviews on this company and their customer service after I started having all the tarnish problems and Ross Simons went radio silent on me. It made me regret ever purchasing from them, and I wish I could spread the word to all jewelry lovers out there to avoid this company like the plague! All Ross Simons wants is your money! Once they have it in their bank account, they don't stand behind the garbage jewelry they peddle. There are so many other companies that sell better quality semi-fine jewelry than Ross Simons!
Tip for consumers:
The high ratings are misleading and not accurate
Products used:
Two rings, two necklaces, and a pair of X earrings.
Date of experience: September 14, 2023
As a company in our 71st year of business, customer experience is very important to us. We do regret the experience you have had. We tried to locate your orders, but no order information was provided for us to research the issues listed or contact you directly. Gold over silver requires special care to prevent oxidation. Gold over silver also tarnishes when in contact with many chemicals, including those found in water (sweat, pools, showers, baths, cleaning water), chlorine, bleach, hair sprays, lotions, perfumes, and some other chemicals. When not in use, the gold over silver jewelry will need to be stored in an airtight container (the box and bag it is sent in will not be airtight), and the jewelry has to be taken out to be cleaned and polished about once a month. If it is not stored in an airtight container, the GOS jewelry will oxidize over time and tarnish will show on the jewelry.
For gold over silver jewelry, we recommend using a soft cloth to help polish and remove oils. Most cleaners will be harsh enough to remove the layer of gold or cause it to dull. If the tarnish does not come out, some warm soapy water may help. If the tarnish still remains, the jewelry may need to be professionally cleaned.
In regard to emails, all emails are responded to within 4 hours of receipt. We can also be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. We would like an opportunity to speak with you regarding your order. A private message was sent.
I have been looking at these earrings for over a year & finally decided to get them. So glad I did…perfect for everyday & the hexagon shape adds a little more interest than a basic hoop.
Better pricing.
Date of experience: June 24, 2022
Looks like a nice product! Saw in Denver Post. I'm happy with the bracelet. Sterling silver w a gold-plated heart. It will make a nice gift for Mother's Day or just to give as a sweet gift.
Date of experience: April 28, 2022
I purchased the set of two safety chains and put them to work immediately. They are a joy to use and will get used often to lengthen short necklaces and protect the bracelets that have loose clasps.
I have done business with them before and their customer service is excellent.
Date of experience: October 13, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
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