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Ross-Simons has a rating of 4.7 stars from 8,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,115 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I purchased the set of two safety chains and put them to work immediately. They are a joy to use and will get used often to lengthen short necklaces and protect the bracelets that have loose clasps.
I have done business with them before and their customer service is excellent.
Date of experience: October 13, 2022
The bracelet is not the quailty I expected. This was intended to be a special gift for my DIL who will join the Catholic Church on Easter Vigil, Apr 8,2023.
Liked the photo of item
Date of experience: March 3, 2023
These earrings were just as pictured with the exception that they were smaller than expected. They matched the measurements given online, but somehow I had thought they would look larger on my ear.
I've made several previous successful purchases and have been pleased with the quality of merchandise.
Date of experience: May 26, 2022
Item as described, prompt delivery
I don't know why I am asked to say more to make this 50 characters. I won't leave a review again if I can't do it my way.
Price and reliability
Date of experience: October 23, 2022
The mother of pearl was far thinner then I was expecting and I invested in to pairs as gifts. I'm very concerned with possible damage in the future because they are so fragile.
Quality, but now I'm not sure of any future purchases.
Date of experience: June 1, 2022
Fine, except for pop-up messages which are a trifle difficult to get rid of. I know what I want and how much I can spend; I don't need an invitation to buy more.
I have many pieces from Ross-Simons and have always liked what I have bought.
Date of experience: August 1, 2022
Missed a similar pair back in February - sold out! This pair is beautiful.
Beyond jewelry I find beautiful gifts!
Date of experience: March 19, 2024
My gold bangle bracelet was a welcomed gift for my 80th birthday. I have ordered several things from Ross -Simons in the past and have always been pleased with their products and service.
Products and service.
Date of experience: June 13, 2022
Great website. Easy to navigate and choose products. Wasn't sure of the ring size but it worked out great.
Previous purchase made and I receive catalogs from Ross Simons.
Date of experience: January 6, 2023
I've shopped with Ross Simmons before! I orderchilds small hoop earrings the snap closure broke! What can I do?
I like a lot of their jewelry, good prices
Date of experience: July 31, 2023
Saw them
Ordered them
They came in a timely manner and I was updated along the way.
Love them
Date of experience: May 28, 2024
I made a simple error: In my order on Saturday, July 16, I sent the delivery to my winter address when I should have sent it to my summer address. Carelessness on my part, as the default address that came up, which I didn't check carefully enough, was the wrong one.
I called Ross immediately. Nothing could be done - the computers were down. Call back later today and we'll fix it.
I called again, same day - same response, call tomorrow
I called again the next day, Sunday, computers down, can't be fixed, already scheduled for shipping, etc.
Shipped, forwarded by agreement with USPS, arrived in our summer address.
My issue: the world has to have an alternative to serve customers in simple situation like this - For example: send email on an online-capable computer (probably YOUR SYSTEM was down, not the entire internet) to shipping to make the simple change on Saturday when they had yet to schedule, etc.) Employees need to be a little creative to solve problems rather than reflexive (it's not my problem, etc.)
Disappointed in your procedures, etc.
I made a simple error: In my order on Saturday, July 16, I sent the delivery to my winter address when I should have sent it to my summer address. Carelessness on my part, as the default address that came up, which I didn't check carefully enough, was the wrong one.
I called Ross immediately. Nothing could be done - the computers were down. Call back later today and we'll fix it.
I called again, same day - same response, call tomorrow
I called again the next day, Sunday, computers down, can't be fixed, already scheduled for shipping, etc.
Shipped, forwarded by agreement with USPS, arrived in our summer address.
My issue: the world has to have an alternative to serve customers in simple situation like this - For example: send email on an online-capable computer (probably YOUR SYSTEM was down, not the entire internet) to shipping to make the simple change on Saturday when they had yet to schedule, etc.) Employees need to be a little creative to solve problems rather than reflexive (it's not my problem, etc.)
Disappointed in your procedures, etc.
Wouldn't choose them again
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2022
We apologize for your recent experience. We agree that this situation could have been handled better during our recent system outage. We will circle back with our team to advise how to be more proactive in handling these types of concerns.
I really like the ring but it looks thicker in the picture. Other than than, it's still Beautiful design and elegant to wear
Date of experience: October 18, 2023
My stack ring set looked very cheap. The gold was very shiny like something from a bubblegum machine. I'm returning for a refund.
Internet advertising
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2023
Thank you for your feedback. We had inventory inspected and the 18Kt Gold over silver is within Quality Standards. We always hope you love the item you receive, but If for any reason you are not satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. A member of our team will be reaching out to you.
Always sent in a timely manner. If any issues have always had great customer service. We have bought from Ross-Simons for many years.
Date of experience: May 11, 2023
Easy check out good prices
However, the color of the gold was very fake and did not match any of my pieces u
Found what I was looking for
Date of experience: February 5, 2023
I sent back two bracelets. I received credit for only one. They 'said' I only returned one?! There's no way I can prove I sent back two but I am 100% sure a mistake was made on their end, not mine. I was told to make a claim at the post office. Why on earth would I make a claim, have the post office pay for their error or, frankly, theft. They want me to steal from the post office to rectify their error?
I am so frustrated I don't know what to do. This wasn't my first purchase with Ross Simons but if memory serves, it was my first return. I was so upset when I spoke with their CS I lost my temper and feel badly about that... she hung up on me, I understand, I would have too if I had heard me. However, I know I did nothing wrong yet feels as though I'm being punished... it hurts... even at my age.
My loss is approximately $55.00. Not a huge amount. I guess I'll have to rationalize the loss as a huge lesson learned. From now on, I will take photos of the inside of a box and the outside too before shipping a return. I now have to figure out how to get rid of that gnawing feeling hovering about my once good mood.
I've tried several times to include a photo of my receipt.
Tip for consumers:
Take photos of items returned. Take photos of them in the return shipping box. Take as many photos as possible.
Products used:
jewelry
Date of experience: November 11, 2021
Love my new paperclip necklace. It's fairly dainty but still has some weight to it and feels very sturdy and well made. It is both casual and classy!
Great selection and great prices!
Date of experience: April 17, 2023
Ordering online was pretty easy & self-explanatory. This was a gift, though, & although I filled out a "gift card" the recipient seems not to have gotten it.
Value & price.
Date of experience: May 17, 2022
Great savings on fashionable picks! Paperclip jewelry seem to be all the rage and I wanted a pair of earrings to match my bracelet. I love these earrings!
Good experience with all my previous Ross-Simmons purchases. I have never had to return or replace anything.
Date of experience: December 30, 2022
I've been window shopping Ross Simons for years. I finally decided to treat myself and so far so good. Can't wait for my little diamond hoops to arrive!
Ross Simons always seemed like a reputable company and have been in business for many years. I feel like if there is an issue with my purchase they will be available to help me.
Date of experience: May 21, 2022
Husband loved the ring! Shipping was fast and love how the ring looks! If you're looking for an affordable luxurious jewelry, this is the place to shop at!
Date of experience: July 16, 2022
Saw the ad in Sunday's paper of cats meow earrings and found them to be adorable, ordered. The picture in paper didn't do justice how beautiful they are.
Ad in paper and picture of the jewelry offered at a good price.
Date of experience: July 21, 2022
Just what I was looking for to use on a daily basis, elegant but petit. There were a lot to choose from and love the ones I chose.
Date of experience: June 13, 2023
Finally ordered the earrings I've been eyeing and they were on clearance! Easy to purchase with a few clicks. Gorgeous mother of pearl earrings and they are convertible!
Quality and interesting items.
Date of experience: June 14, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are glad that you love the Pink Opal Bumblebee Earrings! They are beautiful and we hope you enjoy them for a long time.