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Ross-Simons has a rating of 4.7 stars from 8,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Great Mother's Day gift for myself
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This is a stupid request of you want someone to take the time and do this survey. Won't make that mistake again
Date of experience: May 6, 2022
I opened my first package that I had ordered and I was nicely rewarded. (2 great quality - especially d day o.
Needed a chain for an old pendant
Date of experience: October 13, 2023
Pretty, but not as noticeable as I expected. Smaller.
Convenient, quality
Date of experience: July 31, 2022
I just wish RS had an app. It would make it even easier.
I have long history of buying from RS.
Date of experience: July 8, 2022
This was my first time ordering and my earrings arrived damaged. The hoops were bent and I had to return them.
informative and helpful
Date of experience: March 3, 2023
I was concerned about buying jewelry online, but the necklace is beautiful and exactly as advertised. The shipping time was great.
My wife pointed out a necklace she thought was beautiful in the catalog.
Date of experience: May 18, 2023
Order process very easy and intuitive.The kitty ring is adorable, very well designed and eye-catching. A great value for the money.
I just fell in love with the cat ring.
Date of experience: January 12, 2023
Beautiful choices. The ring is attractive. The stone is more solid and opaque than expected but overall nicely designed.
Beautiful pieces.
Date of experience: February 10, 2024
Great price! Great shopping experience! I loved my bracelet like this, and my daughters-in-law are going to love them as well!
I have shopped with Ross Simons for many years, and have never been disappointed!
Date of experience: May 2, 2023
Only problem I had was in the delivery. It took a few more days after received notification that it was delivered.
Previous purchases.
Date of experience: June 13, 2023
I have always been satisfied with their service. I had a problem with 1 product and the return process was simple.
Price, free shipping and $50.00 coupon offer.
Date of experience: June 13, 2023
It was hard to narrow down what I really wanted, if it were possible I would have got most every piece.
The quality is excellent as is the service.
Date of experience: March 21, 2023
Screen jump to fast to touchy slides up to view barly put finger on and it pulls product upwhen you go b ack nit in some pla e
Ruby drop necklace
Date of experience: December 5, 2023
The idea I had for my wife's Christmas present was not working out so I needed a quick new idea. It worked, she loved it!
Date of experience: January 1, 2024
I love Ross-Simons and have purchased dozens of items from them over the past 20+ years. In that time I have only had to return 2 items. I bought 3 items and they are all exactly as I expected.
I have been looking at these items for months and finally decided to buy.
Date of experience: November 4, 2022
The look of these fall ear drops is lovely. I as quite surprised at the lack of weight of them. This is good for my ear lobes, but I am concerned how long they will last.
The Amber acorn earrings were very unique; I do love Fall.
Date of experience: September 4, 2022
Was just browsing online and saw a unique pair of earrings. They were on sale, the price was SO affordable and I had to have them.
Ordered and within a week had the product. Seamless process
I’ve bought from Ross-Simons years ago and the product(s) I’ve bought are still in great shape and still get compliments on the daily. Great quality
The earrings I chose are so unique and make a statement
Date of experience: May 20, 2022
I've enjoyed the jewelry that I've bought. Will share this with everyone I know.
Needed to return a pair of earrings that were too heavy for my ears
Date of experience: May 20, 2024
Excellent-this is exactly what I wanted. Thanks
The item price was excellent and affordable
Date of experience: May 27, 2022
Date of experience: May 18, 2022
Bezel set studs….absolutely beautiful! Great prices!
Prompt updates and quick shipment!
Love buying from Ross Simons!
Date of experience: April 1, 2024
We are thrilled that you love the earrings! We are pleased to be able to offer the Lab Grown diamonds at reasonable prices. We look forward to shopping with you again.
All went well no glitches, great customer service fair pricing quick delivery and great quality of products. Would recommend Ross-Simons to all friends, family and anyone who would listen.
Wife loves it
Date of experience: July 1, 2022
This ring is nice…. When Sterling is covered in gold it is not as rich ( expensive) looking but I'm
Going to keep it and see how it holds up
Date of experience: March 6, 2023
I have never been disappointed with my shopping experience. It's quick, easy and if I have any questions I get the assistance I need by your friendly helpful staff.
Lost an earring which I purchased from you as I really liked it. I never take it out unless I am dressing to go out for an event or special occasion. This time I ordered real gold as the earring I had was not and was discoloring.
Date of experience: October 25, 2022
I was very pleased with my order. It was a graduation gift, and I ordered the item Tuesday evening and it arrived on Friday afternoon. Large inventory of items.
Reputation of the company for quality merchandise. Large selection. Very good quality of merchandise at a fair price.
Date of experience: May 31, 2022
I had ordered earring jackets from R-S previously, and loved them. This diamond one, was so small it fit inside the hole in the previous jackets. I returned them!
Date of experience: July 31, 2022
I was looking for a classic style 14 kt ring and decided after viewing the photos and video clip this looked like a quality piece. I was not disappointed.
My go to for online jewelry.
Date of experience: July 30, 2022
This was my first purchase from Ross-Simons, and it won't be my last. I love my angel wing. It is shiny, a good size, and very meaningful to me.
Date of experience: February 6, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that the earrings didn't work out for you but are very happy that you love the Curved Pearl Necklace! It is one of our most popular pieces. Thank you for shopping with Ross-Simons.