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Ross-Simons has a rating of 4.7 stars from 8,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,124 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I ordered 8" bracelets and they did not fit like my other 8" bracelets. Hopefully will fit those they are being given to!
The quality is very nice
Date of experience: December 12, 2023
I bought a gold necklace for her birthday! My wife loves it! I bought What can I say? Top quality and top designs!
Tip for consumers:
Top quality!
Products used:
Necklace
Date of experience: February 14, 2024
Such great quality for amazingly low prices! Will definitely shop here more on the future!
Date of experience: May 24, 2024
The ring I was watching dropped even lower in price!
Date of experience: December 8, 2023
Always a good experience with R&S! I ordered two more rings because these were so dainty and looked so good!
Date of experience: September 28, 2023
Ordered gorgeous cat post and hummingbird earrings. Both exceed my expectations and are well made, beautiful and perfect. Thanks again!
Prior purchases
Date of experience: July 1, 2023
Again, I am surprised at the beauty of the jewelry ordered and received. Looks more expensive than the amount paid.
I chose Ross-Simons because I like the quality of jewelry received.
Date of experience: March 28, 2023
I'm so happy I've found Ross-Simons! Their jewelry is absolutely gorgeous, the styles are diverse, and the prices are fantastic!
It was all my fault. I loved a pair of earrings so much, I ordered them twice. They accepted the return of one pair, no problem’
I found them on Facebook, took a chance, and I’m so happy I did!
Date of experience: April 9, 2023
Love it, beautiful products, great service. I can always count on you for stellar service! God bless you and yours!
The best products and value anywhere.
Date of experience: July 30, 2023
The size of the necklace diameter is much smaller than I expected. I am concerned that it will break easily.
Date of experience: May 2, 2023
The ring was exactly what I expected - very nice for the price, however, the delivery of it took too long.
Because they have quality jewlery.
Date of experience: February 13, 2023
All is good. The ring is quite cute but the mermaid should have been slightly bigger. It's different and fine.
Date of experience: March 30, 2023
I have been wanting these earrings for awhile and when they went on sale, I thought ….yes. I love them.
I have purchased other pieces of jewelry and I’ve been very happy with them.
Date of experience: March 6, 2023
As usual I was pleased with my purchase! I got it to go with another ring I bought from you. They look great together! I am very excited!
Date of experience: November 17, 2023
My experience is excellent. I have been shopping at Ross-Simons for years and never ran into any problems. I would recommend friends and family to shop at Ross-Simons.
I have been wanting this pair of earrings for over a year but could not afford them. I finally said this is the year!
Date of experience: December 17, 2022
Shopping easy, shipping was quick. I ga e the product 4 stars as the diamonds are cloudy. Based on the price(350.00) it was disappointing.
Date of experience: November 30, 2023
Pretty easy to order, quality of purchase is very good.
Date of experience: October 3, 2023
These pictures frames are lovely and of very good quality. I love that I can use them as ornaments or as regular picture frames.
Date of experience: November 28, 2023
Return to Ross Simons every time for reliable quality gifts for our mother! This gold necklace was reasonably priced and arrived quickly just in time for holiday gifts.
Great quality and value
Date of experience: December 19, 2022
Easy and Friendly website, Ross-Simon is a constant quality company which is important to me. Always a good selection to choose what I want to buy.
Speedy delivery!
Date of experience: July 26, 2022
Great shopping experience, and beautiful ring! Also, fast delivery. I'll continue shopping with
Ross-Simons.
Emails received.
Date of experience: May 3, 2023
Am sending it back today to exchange for the correct size, customer service response was great. Hoping for an even better review once I get the correct size.
Need to exchange for a different size - so far response has been great!!
Date of experience: August 8, 2022
I was very happy with the ring and so was my wife who has been wearing it every day.
I was hoping that my note would have been on a card not type on the mailing bag.
Date of experience: June 4, 2022
I was a little afraid of not liking it but I soon I saw I felt in love with the ring. I don't even want to take it off.
Date of experience: January 18, 2024
Convenient, easy to order, fast delivery. I have ordered several times and been pleasantly pleased each time. I have found items here that I couldn't find anywhere else.
Availability of unique item
Date of experience: July 11, 2022
Unique product
Date of experience: June 17, 2022
I purchased a bracelet that was supposed to fit an 8' wrist. It's about an inch short. The bracelet itself is very pretty and delicate. Very pretty.
Date of experience: December 27, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We strive to provide quality jewelry at reasonable prices and are thrilled that you have found so many pieces at such great values! We look forward to shopping with you again.