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Ross-Simons has a rating of 4.7 stars from 8,815 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,140 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
The time between order and delivery was excellent. I have ordered from other jewelry retailers and have had to wait months to get my order.
Great service
First I ordered from Facebook ad.
Date of experience: April 1, 2023
I always look forward to my delivery
Looking forward to seeing my granddaughter face when she opens her gift at Christmas
Date of experience: December 3, 2023
Hoped early arrival and I was so happy and was very excited with quality
Past great experiences and good quality and value
I love window shopping for future purchases
Date of experience: September 10, 2023
The products here are lovely, but I ordered one bracelet that arrived defective. I re-ordered another bracelet and they sent the wrong one. Very frustrating.
Date of experience: May 23, 2022
Great website. Great selection. Easy to use.
Date of experience: May 15, 2022
The emeralds were actually larger than I expected, which was nice. The quality was about what I expected for that price. I am very happy with this purchase.
Best selection.
Date of experience: November 1, 2022
Although it added a day to shipping time, I still appreciated that customer support called to confirm that I really did order, and that shipping info was correct.
Good value, good customer service
Date of experience: May 25, 2022
There is a personal shopper assigned to me and she is great! She helps me order, finds pieces which are my style and makes my shopping experience fun!
I appreciate the service.
Date of experience: July 18, 2022
Good. The shopping and ordering process was EXCELLENT. Shipment was EXCELLENT, as prescribed.
Overall is GOOD: The PRICE of the jewelry pierced are more than found in stores.
It was convenient and I was looking for that jewelry for some time now.
Date of experience: March 26, 2023
I received my chain but then realized I had already purchased one exactly like it. I called to get help returning it. Friendly courteous help. Easy to return.
I needed to send the chain back as I realized I had already purchased the same chain.
Good value.
Date of experience: October 26, 2022
I had never ordered from your business. I am not pleased with the way the earrings hang, One is correct and one is backwards.
I liked the product I chose.
Date of experience: December 5, 2023
Easy Peasy. Great quality. Great service. My wife love the necklace. We have ordered several times and never have had a problem.
I like them
Date of experience: April 22, 2023
On my necklace (I don't know the name of the parts) one side was too large and the other side is too small. Combined that makes the necklace very hard to put on.
Date of experience: May 31, 2022
I have ordered from Ross-Simons for years. Their site is easy to navigate, and I always get what I ordered quickly, and am pleased with it. I have recommended them to many friends.
I got an email with a photo of something I was interested in.
Date of experience: July 27, 2022
Positive and easy!?The design of the picture of the product on line was exactly the same in person. Well priced selection
Date of experience: November 24, 2023
Ordered initial diamond earrings. They were even too small for infant. These were for adult. Very disappointed
Girl very helpful and understanding. Told me exactly how to return item and was very cordial
Date of experience: November 28, 2023
I am returning most of the pieces. They were much smaller than expected. I wish the pics online had some way of putting the pieces in context, so I could see how small they were.
Expected good quality
Date of experience: August 5, 2022
My anklet is great. But I need to return the bracket. It's to small for my arm.
Date of experience: May 17, 2024
We have reached out to assist with the exchange of the bracelet, and we are glad that the anklet is perfect!
The jewelry is fine. Since I found it on Instagram I was nervous if it was a real company. It is legit and made in America, as far as I could tell
Date of experience: November 11, 2023
I like the wish list to save items I am considering to purchase. Great detailed reviews of items. Love the instruction on how to put on or wear jewelry. The description of the item are very helpful.
I had something in my cart that I decided to purchase. Free Shipping and Great price was very helpful in deciding to make my purchase.
Date of experience: May 11, 2022
Great "go to" earrings that are elegant enough for dress up but classic enough for casual too. Pearls a bit underwhelming but earrings super attractive & nicely made all the same.
Selection, quality, price and convenience
Date of experience: June 2, 2022
I like how it looks but the quality does not feel so well. I wish l knew it was so hollow. I hope it holds up that's the scariest part.
I thought l picked a good piece of jewelry boy was l wrong
Date of experience: May 15, 2023
The tahitian pearl earrings are perfect with my matching necklace, with a little sparkle. The white pearl and diamond earrings are stunning! I'll be wearing them to my daughters wedding.
Style and affordable.
Just what I was looking for.
Date of experience: May 19, 2022
I have bought many things from Ross-Simons and I have to say that sometimes the items are exactly like you expect them and other times they look very cheap.
Date of experience: May 13, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issues and have inspected inventory to ensure this will not be an issue going forward.