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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,169 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Should have listed the size of the item. Just took a chance on the pendant being a decent size rather than something so small you couldn't tell what it was.
Saw an ad in the paper
Date of experience: June 2, 2022
Gorgeous deeply saturated gemstones of high quality. No one does 14k and gemstones like Ross-Simons!
Date of experience: August 17, 2023
Love my purchase. The necklace is perfect for me. I like delicate jewelry. You provide quality pieces.
Previous purchase. I intend to buy more items. The variety of items make choosing difficult.
Date of experience: April 7, 2023
Purchased gold hoops. They were so tiny, literally not sure if an infant could wear. No model shown wearing of course.
So many emails.
Date of experience: May 14, 2023
If you are on the fence about this company don't hesitate to purchase! Beautiful jewelry, easy returns and so many options.
Online advertising and customer reviews
Date of experience: April 23, 2023
Smooth & easy ordering process….shipment arrived promptly and in good condition….jewelry is beautiful. I will be pleased to give this as a gift.
Saw an ad in TeaTime Magazine
Date of experience: September 9, 2023
The stone color is misrepresented as being a bright pink. They are pale and ugly. I will be returning.
Date of experience: May 22, 2023
Excellent,I found what I was looking for! Tho I'm returning one sizing issue but in process of getting a different style.
Variety of Italian made jewelries and excellent quality at reasonable prices.
Date of experience: April 21, 2023
Fast shipping
A lot of choices online
I like the sales, discounts, etc.
Nice product
Customer service seems to be always available
Support small business
Date of experience: March 22, 2023
I ordered a pink sapphire eternity ring. It's very pretty, but definitely smaller than it appeared to be.
Good values and quality.
Date of experience: March 10, 2023
Beautiful and fit perfectly! Would recommend others to try shopping the estate section of Ross Simons.
Date of experience: July 11, 2023
The earrings I ordered were listed as blue topaz however upon receipt they look more like aquamarine
Date of experience: March 8, 2023
These earrings are delicate and very feminine, better size than shown online. The view with model appeared much larger. I'm wearing them right now!
Date of experience: January 8, 2023
Item was selected online and arrived exactly as described…wife appreciated so much, her appreciation meter pegged!
The brand has great reputation.
Date of experience: January 9, 2023
Very pleased with The whole order.$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Date of experience: September 16, 2023
I ordered a lovely pearl necklace and received it promptly with nothing but happy thoughts! Thank you.
Ease of ordering/ prompt de / quality affordable products
Date of experience: January 15, 2023
Ross-Simons has a terrific selection of jewelry. The website is user friendly and easy to check out. I'll be back soon for more shopping!
Google search for some earrings.
Date of experience: July 23, 2023
Very easy to purchase! Arrived safely and quickly! Thanks Ross-Simons! Will be ordering again for sure!
Excellent pricing anad ease of purchasing a great piece of jewelry!
Date of experience: April 29, 2023
I'm quite satisfied with my turquoise white quartz earrings, not too big or small, perfect.
I can't wait to wear them! They came on the date expecting all went well.
I have purchased many pieces of jewelry with Ross-Simons, it’s easy to purchase and deliver in the comfort of my home.
Thank You…. M. Berouti
Date of experience: July 22, 2022
Ross-Simons has a great selection at reasonable prices. The customer service department was very helpful.
Received a catalog and decided to go on-line and check out other rings.
Date of experience: August 4, 2023
Wish you had white gold over silver.
Rings sized to order.
Don't spare quality for quantity-some items look poor quality-you're great about taking them back
Saw those 2 carat rings!
Date of experience: May 31, 2022
Scouted what worked for me, ordered online,received frequent status updates,and happy with purchase and shipping.
Past purchases
Date of experience: January 27, 2023
Other than the very slow website, I enjoy dealing with this company for their unique products and some affordable pieces.
Either get emails with offers or mailed catalogs.
Date of experience: August 12, 2023
I've purchased 7 rings and a pair of diamond earrings. Amazing quality. Fast shipping. Will buy again.
Online shopping
Date of experience: March 29, 2023
These earrings are to small, online they look bigger, very disappointed. I return them via post office for a full refund.
I shows Ross-Simons because I have bought some jewlery from him and I kept them but these earrings are to small for me.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn of any disappointment with an item you ordered, we always hope that you love the item you receive. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period.