• Bookmark

    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

Write a Review

Overview

Ross-Simons has a rating of 4.7 stars from 8,913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    935
  • Shipping
    47
  • Quality
    7561

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,504
Neutral
157
Negative
114
View ratings trends

Instant Feedback

48,461 reviews

39
See all photos
How would you rate Ross-Simons?

Reviews (8,913)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (150) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user kathleenm4608
Connecticut
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

The bracelet was a birthday gift for my sister who loves her little dog so very much. The gift arrived in plenty of time, in a pretty cloth and box. It looked very expensive. She absolutely
Loved it. It was engraved with her dog's name.

Quality

Date of experience: November 8, 2024

Thumbnail of user lisab8104
Massachusetts
1 review
0 helpful votes
  • Send Message
January 6th, 2025
Verified purchase

Beautiful quality ring. So glad I went with Ross Simon instead of Pandora. Quality, service and price were unbeatable! Daughter absolutely loved it!

Quality

Date of experience: December 27, 2024

Thumbnail of user staciel3
Ohio
2 reviews
2 helpful votes
  • Send Message
December 2nd, 2024
Verified purchase

I have ordered from RS several times; and every time has been nothing less than perfect. The jewelry is beautiful, and the orders were flawless. You won't be disappointed!

Reason I chose this business:

Looking for a special Christmas gift for my sister who loves jewelry.

Date of experience: November 22, 2024

Thumbnail of user nancyk3354
New York
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

I fell in love with jade during a trip to Vietnam. When I saw your bracelets and the beautiful choices of shades of jade, I couldn't resist. Perfect addition to my collection!

Quality

Date of experience: December 10, 2024

Thumbnail of user kimberh27
Oklahoma
1 review
0 helpful votes
  • Send Message
December 10th, 2024
Verified purchase

Simple and easy, thank you. I bought this pearl necklace for my niece for her 18th birthday. She absolutely loves it. Thank you for a beautiful, quality piece that will serve her for years.

Reason I chose this business:

Great black Friday deal, quality and cash back on Rakuten.

Quality

Date of experience: December 11, 2024

Thumbnail of user christinew2913
New Jersey
1 review
0 helpful votes
  • Send Message
November 19th, 2024
Verified purchase

The Ross Simon's website is easy to access and navigate. There is a variety of beautiful jewelry available in a wide range of prices. I am always able to find a distinctive piece that is both beautiful, wearable and affordable.

Reason I chose this business:

I had purchased some pieces from Ross Simon’s which I really like and wanted to come back to see what I could find now.

Quality

Date of experience: November 9, 2024

Thumbnail of user francoiseg10
Maryland
1 review
0 helpful votes
  • Send Message
December 18th, 2024
Verified purchase

I received my jewelry, however all of the pieces were not as expected. Please keep Canaria 10k. I returned all 3 pieces but I am also ordering more.

Happy Holidays!

Quality

Date of experience: December 8, 2024

Thumbnail of user deboraj102
Kentucky
1 review
1 helpful vote
  • Send Message
December 1st, 2024
Verified purchase

No problem ordering. Received in a timely manner. The bracelet is absolutely beautiful. Price was reasonable. Definitely would consider ordering from Ross-Simmons again.

Quality

Date of experience: November 21, 2024

Thumbnail of user tracys2352
North Carolina
1 review
0 helpful votes
  • Send Message
December 28th, 2024
Verified purchase

It was everything I hoped for and my daughter was delighted! Being a new mom she wanted a locket to keep her baby boys picture in!

Quality

Date of experience: December 31, 2024

Thumbnail of user cco20
California
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

I really wanted to love this necklace but the toggle design allowed the necklace to become unlatched and fall off. I returned it rather than loose it.

Quality

Date of experience: December 13, 2024

Thumbnail of user maxi80
New Jersey
1 review
0 helpful votes
  • Send Message
January 9th, 2025
Verified purchase

Ordered a last minute necklace fro Christmas the week before Christmas - it arrived in time and wrapped and she loved her latest addition to her Jewelry collection from Ross_simons

Quality

Date of experience: December 30, 2024

Thumbnail of user ejss3
California
1 review
1 helpful vote
  • Send Message
January 13th, 2025
Verified purchase

I've purchased a few pieces ranging from earrings, rings and bracelets all of these pieces are lovely and well made. I'm happy with your products.

Quality

Date of experience: January 3, 2025

Thumbnail of user moiraj12
Delaware
3 reviews
0 helpful votes
  • Send Message
November 20th, 2024
Verified purchase
• Updated review

Been looking at a ring very similar to this one but it was a bit over priced for me (actually, a lot over priced! When I saw this one I knew it was for me. Came fairly quickly and I knew when I put it on it was a keeper! Even my husband loved it. Only two minor issues. One the shank is very wide, as that may be an issue with people with smaller hands. Next, the setting for the last diamond is a bit rough and to prevent it from snagging, I would only put this ring on after I was fully dressed. However, to be those are not enough to return it and I am not going to return it! Love it!

Quality

Date of experience: November 10, 2024

Had order all set to go and I lost it!
November 10th, 2024
Verified site experience
• Previous review

Had order all set to go and I lost it! Had to start all over again!

Reason I chose this business:

Prior experience, great selection and even better prices!

Date of experience: October 31, 2024

Thumbnail of user lynnh1634
Ohio
1 review
0 helpful votes
  • Send Message
December 1st, 2024
Verified purchase

I love this jewelry...the website is very busy with all the pics flashing around, and I preferred the menu of jewelry to choose from rather than Keyword field.

Reason I chose this business:

Have never bought anything that I didn't love and felt like a new piece or two of jewelry...always shop here.

Date of experience: November 21, 2024

Thumbnail of user charlottew1254
Florida
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

The CZ and sapphire bracelet exceeded my expectations. The color of the stones was realistic & beautiful. The quality and fit were perfect. I'll certainly purchase more & in different colored stones.

Quality

Date of experience: December 11, 2024

Thumbnail of user taniaa139
Maryland
1 review
0 helpful votes
  • Send Message
December 2nd, 2024
Verified purchase

The first ring I bought didn't fit, so I had to do an exchange. Customer Service (an actual human being) was so helpful and nice. All subsequent orders have been right on.

Reason I chose this business:

I have used this site before and like the quality of the jewelry.

Date of experience: November 22, 2024

Thumbnail of user stephaniec4221
New Jersey
1 review
0 helpful votes
  • Send Message
January 2nd, 2025
Verified purchase

Easy process and quick delivery. I just need an extender on my bracelet but both items are exactly as described and beautiful to wear

Reason I chose this business:

Looking for specific type of jewelry

Quality

Date of experience: December 23, 2024

Thumbnail of user robbins102
Illinois
1 review
1 helpful vote
  • Send Message
January 9th, 2025
Verified purchase

Order placed just a 4 days before Christmas, was at my door a day and 1/2 later! Gorgeous ring, excellent quality! Thanks so much!

Quality

Date of experience: December 23, 2024

Thumbnail of user patricias2997
New York
2 reviews
0 helpful votes
  • Send Message
December 22nd, 2024
Verified purchase

I have ordered pieces from Ross-Simons before, and now, as then I couldn't be happier! Not with the style, the quality, the way the item was shown in the catalog-just everything!

Quality

Date of experience: December 12, 2024

Thumbnail of user brendaf2202
Kentucky
1 review
0 helpful votes
  • Send Message
January 2nd, 2025
Verified purchase

I bought this diamond necklace as a college graduation gift for my young friend. It was just perfect and she loved it!

Quality

Date of experience: December 23, 2024

Thumbnail of user naikal
Haiti
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

The overall shopping experience was good. However, i was disappointed with the product itself. Not really what it appeared to be on the website. Color is more of a rose gold than yellow and diamonds are not clear, rather on the grayish side. Only size of bar was as expected.

Just okay.

Service
Quality

Date of experience: November 5, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret that you are not 100% satisfied with the necklace. You certainly may return anything for a refund or exchange, within 30-days of purchase. Feel free to use our easy online return processing or call us direct at (800) 835-0919 and we will be happy to assist.

Thumbnail of user brookj24
Iowa
1 review
0 helpful votes
  • Send Message
November 22nd, 2024
Verified purchase

I was looking for a cameo necklace that was beautiful and quality but not old-fashioned. I did a Google search, and I found one I loved from Ross-Simon. It's even prettier in person. I was inspired by the cameo necklace Allison wore in the movie Hocus Pocus because I have a Halloween birthday and it is one of my favorite movies. It arrived on time and was nicely packaged. I'm very happy!

Quality

Date of experience: November 12, 2024

Thumbnail of user leslieofthelaker
Washington
1 review
0 helpful votes
  • Send Message
December 16th, 2024
Verified purchase

I wanted ear studs that are 1.0 carat each. Your website showed 1.0 carat, not explaining that the two studs combined equal 1.0 carat weight. It did not give the dimensions. I am returning them.

I hit the selection for Customer Service. After waiting, I was connected with someone who said they were order entry, not customer service and they would have to connect me. All lines were busy so he asked me for my phone number and said someone would call me back - which never happened.

Service
Quality

Date of experience: December 5, 2024

Thumbnail of user lashandap
New York
2 reviews
8 helpful votes
  • Send Message
January 10th, 2025
Verified purchase

I loved my ring until having it for about two weeks and I see a part of the wing is fading ALREADY! I know it is gold covered sterling silver, but I am dissatisfied that is started rubbing off.

Quality

Date of experience: December 31, 2024

Thumbnail of user shellyb734
New York
1 review
0 helpful votes
  • Send Message
November 24th, 2024
Verified purchase

The styles and choices were perfect for me. I found my daughter the cutest little strawberry earrings. Shipping was lightening fast. I can't wait to give them to her.

Reason I chose this business:

Saw something I liked at a good price

Quality

Date of experience: November 25, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

How do I know I can trust these reviews about Ross-Simons?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ross-Simons?