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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,171 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Earrings I purchased were too small so will give as gift.
Date of experience: May 14, 2024
I have been shopping with Ross-Simon's for many years and that's because with them I know what I'm going to get!
Date of experience: April 8, 2024
Took 2 times to place order. Finally received ring. Still waiting for mailing Lable to send my incorrect order back
Like merchandise
Date of experience: July 20, 2023
Easy service. I love my new ring...the sturdiness is important to me... I garden and work with clay and paint.
Date of experience: July 31, 2023
I ordered an necklace and earrings and the initials supposed to have been "TAT" and instead of it being what I ordered the product came "TTA" so I'm very unhappy with how much money this was and it was incorrect
The guy was confirmed the order over the phone and the products still came wrong
Because my mother liked y’all merchandise
Because it was something my mother liked
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2022
These 3 little pairs of hoops are perfect for everyday wear!
Date of experience: May 14, 2024
I paid quite a bit for sterling tourquios earrings, what i got was torquois colored plastic and not sure it is sterling either.
I used to order from your company all the time.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 9, 2023
We regret to learn the Turquoise Doublet Stud Earrings in Sterling Silver are not as expected. The earrings are Sterling Silver stabilized turquoise as advertised. Stabilized turquoise is a type of turquoise that has been treated with a sealant or coating. This treatment helps to protect the stone from fading and changing colors, making it more durable and less likely to change over time. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.
Easy to order and printable ring sizer was very helpful but the size it measured was too big so I had to return it for a smaller size.
Agent was helpful in return process.
Saw it on Facebook
Date of experience: April 23, 2023
Saw it on Facebook
Date of experience: April 13, 2023
Broke w/in an hr of wearing it. Will send back. Look down to admire it, and it was gone. Good thing I was in my house or else I wldnt be able to send the piece of junk bk to get my money back.
Those it was worth the money. Wanted one but didn't want to spend too much money.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
This is not normal, nor the experience we want for our customers. Our representative is calling to assist.
Easy website to use and the product was more than expected. Sometime Bali jewerly his heavy but this piece was the perfect weight and can be worn everydau
Had the bracelet I was looking for
Date of experience: November 13, 2022
The necklace I bought was simply gorgeous. Well worth the money. The silver bracelet may be a little too tight, so I may have to take it to a jeweler for an extra link.
Sale items.
Date of experience: April 26, 2022
The ring that I ordered arrived today, and it is beautiful! I ordered a garnet and gold ring for my daughter's graduation present from FSU. It could not be more perfect.
I saw it on a facebook and thought the jewelry was beautful.
Date of experience: July 6, 2022
I had expected a larger!heavier cup. Abd rhe inscription is not as legible as expected. However, I do appreciate your ex Elle that service.
The price and product and service
Date of experience: July 15, 2023
Could you provide an option of bying 1 earring only instead of a pair. I lost one and only wanted to get one. I am sure people with multiple piercing would appreciatr that option as well.
Date of experience: August 16, 2022
Wonderful experience. If I have an issue customer service is great!
Gorgeous rings
Date of experience: May 13, 2024
Very good just wish I could get my 50$ off I shop Ross Simons a lot
Beautiful jewelry and great prices
Date of experience: February 6, 2023
My one complaint is that there were no updates from USPS regarding my package as it moved through their system.
Date of experience: July 9, 2023
The necklace was so delicate I had to return it. There was no way that wasn't going to break really easily. Value for money just wasn't there.
Return was easy
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2023
We are sorry to learn the Gold Mirror-Link Necklace was not as expected. We provided your feed back to our Quality Team and they advised, we have not received any returns as damaged for this popular necklace this year. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback. A private message was sent.
I wasn't sure what to expect since the price was so affordable but these sapphire earrings surpassed my expectations. I bought them for my niece for her 40th birthday. She loved them!
Affordable and elegant jewelry.
Date of experience: September 5, 2022
Illustration was ineffectual in warning me how slender the chain was.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
Representing size online can be a challenge. We always try to include a photo taken to scale on the model, as well as the product dimensions in the Product Details section. We see that we have assisted you with starting a return. For wider selections, you may want to take a look at the Sterling Silver Omega Chain Necklaces. We hope to shop with you again, and please reach out at 800-556-7376 if you need help finding the perfect piece!
The stones in the earrings did not have much variation. Instead of an ombré effect there were light blue stones and then two very dark blue stones at the bottom.
Happy with previous purchases
Date of experience: July 8, 2022
The 14K yellow gold garnet band I ordered is absolutely stunning. It has round and baguette gems. It really compliments my engagement ring and diamond wedding band. I love it!
Happy with previous purchases.
Date of experience: July 8, 2022
Great easy website, honestly not really happy with the bracelet I recieved the white topaz bigger than I imagined
Date of experience: September 6, 2023
Always a great experience! Loyal shopper with RS for many many years! Always plesae with customer service, return policy and quality of item.
Customer from way back in years!
Date of experience: June 1, 2023
It was my first time buying jewelry at Ross Simons site and am overall very satisfied with my hearing purchase
I will come back as everything I see is so beautiful and tempting
Great design
Great choices
Great quality
Great prices
Great service
These hearing are the right size and they look very feminine
Date of experience: May 7, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We accept returns on customized pieces and corrected the pieces for you. One of our representatives called to confirm the new pieces were perfect.