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Ross-Simons has a rating of 4.7 stars from 8,822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,191 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I couldn't be happier with this purchase! It's gorgeous and I love it! Easy to order too, and it came quickly!
Quality of merchandise and the selection.
Date of experience: March 23, 2023
Date of experience: May 8, 2024
Great selection of jewelry. I love the color of the turquoise.
Value over the years
Date of experience: May 8, 2024
The beautiful blue and crystal necklace and earrings are simply gorgeous and I shal enjoy wearing them.
These were a birthday gift.
Date of experience: March 13, 2023
Great, easy access, quick delivery, nice packaging
Date of experience: May 9, 2024
Good communication and fast shipping, would definitely buy again
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2024
Thank you for sharing your experience. We are happy to learn you are pleased with your purchase. We do appreciate your business.
I sent this to my mother for Mother's Day. It is her birthstone. She raved about how pretty it is. I plan to get her the matching earrings for her birthday.
I like the quality and selection of their jewelry.
Date of experience: April 27, 2022
When I received the necklace, which costs much more than a comparable one at a jewelry store, I could hardly even see the pawprint on the necklace. I ordered it expecting much more
Found online
It appeared cute and of good quality
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2022
The photos we use are of our actual jewelry to help provide the best representation. We know things can look and feel different in person so offer easy returns from our website.
Shopping on the site was very good experience and site navigation was user friendly, the shipping was prompt and the item arrived quickly, the item was NOT broken or damaged, but it appears that it had been polished just before shipping or at some point in its creation, and the polishing process removed 85% of the antiquing (black outlining) on the piece, so it did not appear like the pictured item, not at all, the antiquing had gaps all over the wings and almost none everywhere else, and where it did, it was like small dots, the item was fairly inexpensive and I am fortunate enough to have friends who work in Jewlery who will repair the item for me at the cost of 1 rack of smoked BBQ ribs, lol, but in fairness, I did not contact Ross-Simons, but I did expect better from a place who has been in business since 1952.
Their reputation, in my time, there were 2 stages of luxury cars, Lincoln/Cadillac were the first, then Mercedes/BMW was the next stage, and if that were to translate over to Jewlery, Ross-Simons was the RollsRoyce, in a category of its own.
Date of experience: August 1, 2022
LOVE purchasing jewelry from Ross Simons. Friendly, helpful staff, incredible selection, and really great pricing!
Prompt and courteous!
Great pricing, good selection
Date of experience: May 10, 2023
The size I ordered was an 8. However, the ring fits my ring finger which is a 7. It matches all my other size 7 rings and the ring sizer.
Karen was very helpful looked into my issue but the back office said it was the correct size
Date of experience: March 23, 2023
I ordered the red jade good fortune bracelet. However, it is not red. It is amber colored. Also, I am unable to unclasp it. I am disappointed in this order.?
They tried to help me but were unable to.
Date of experience: June 14, 2022
Easy to buy and well received by my niece as her birthday gift. She loved the gift! Thanks!
Past buys were good
Date of experience: March 29, 2024
I received my necklace and the chain was so tangled in that I couldn't undo it. I ended up sending it back due to the price I paid and the condition it was in.
Very helpful and apologized for the inconvenience.
I have previously purchased jewelry on this site.
Date of experience: November 4, 2022
Ordered a last minute gift for Mother's Day and received in time.
Have used before and like the product
Date of experience: May 7, 2024
The item arrived earlier than I expected. They were a good quality for the price.
Date of experience: December 24, 2023
New mom's love getting a fun bracelet with the new baby's birthstone. Great product at a great price.
My mother shopped at Ross-Simons for years (probably early 80's). I still have the pieces she purchased. Great quality!
Date of experience: February 8, 2023
I bought two-carot lab diamond earrings. The setting are not well made and they have already fallen off a couple of times.
Date of experience: December 19, 2023
Easy web page for browsing. Checking out was an easy process as well.
Nice selection at good prices.
Date of experience: May 3, 2024
I will have it repaired by a local jeweler. I wish it had been right. I had a special occasion I was planning to wear it to.
I have ordered from you in the past
Date of experience: September 6, 2023
The size and apparent quality of the necklace seemed good. But the color of the yellow stones aren't nearly as yellow as the picture represents. And the middle part seems smaller than in the picture.
Saw it on Facebook and I love sunflowers.
Date of experience: June 20, 2022
Love the white jewelry armoire. Perfect size. Lots of hooks for necklaces and can layer several per hook.
Date of experience: November 25, 2023
Easy and professional!
Great presentations!
Love the follow up!
Date of experience: May 6, 2024
The multi-colored enamel rings are lovely. So pleased that you had a great shopping experience!
So pleased with these earrings! They appear to be of good workmanship with brilliant colorful gemstones. One doesn't often find these qualities with the Hamsa design.
High quality
Date of experience: October 17, 2022
Sadly this Ring is far too small ( narrow) This is the first time we have received an item " not as expected" from Ross Simons.
Excellent service walked me thru the return process.
Long time customers. Their products and service are the best.
Date of experience: May 22, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn that you were not pleased with the necklace. We have received the piece back and have refunded your account. We hope to shop again with you soon.