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Ross-Simons has a rating of 4.7 stars from 8,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,237 reviews
New mom's love getting a fun bracelet with the new baby's birthstone. Great product at a great price.
My mother shopped at Ross-Simons for years (probably early 80's). I still have the pieces she purchased. Great quality!
Date of experience: February 8, 2023
I bought two-carot lab diamond earrings. The setting are not well made and they have already fallen off a couple of times.
Date of experience: December 19, 2023
Easy web page for browsing. Checking out was an easy process as well.
Nice selection at good prices.
Date of experience: May 3, 2024
I will have it repaired by a local jeweler. I wish it had been right. I had a special occasion I was planning to wear it to.
I have ordered from you in the past
Date of experience: September 6, 2023
The size and apparent quality of the necklace seemed good. But the color of the yellow stones aren't nearly as yellow as the picture represents. And the middle part seems smaller than in the picture.
Saw it on Facebook and I love sunflowers.
Date of experience: June 20, 2022
Love the white jewelry armoire. Perfect size. Lots of hooks for necklaces and can layer several per hook.
Date of experience: November 25, 2023
Easy and professional!
Great presentations!
Love the follow up!
Date of experience: May 6, 2024
So pleased with these earrings! They appear to be of good workmanship with brilliant colorful gemstones. One doesn't often find these qualities with the Hamsa design.
High quality
Date of experience: October 17, 2022
Sadly this Ring is far too small ( narrow) This is the first time we have received an item " not as expected" from Ross Simons.
Excellent service walked me thru the return process.
Long time customers. Their products and service are the best.
Date of experience: May 22, 2023
The ladybug charm I received was much smaller than it looked in your photos. Well made and attractive but minuscule
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2023
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. We appreciate your feedback.
The items were very elegant and priced reasonably. This is my 2nd order, I will definitely be shopping here again!
Beauty and prices
Date of experience: June 4, 2023
Thank you. Extremely satisfied with the item. I know it will make a lovely gift for my childhood friends 60th birthday.
I've ordered from them before
Date of experience: June 8, 2023
Date of experience: June 1, 2023
Love shopping@ RossSimons
Beautiful items to view on-site. No complications and always delivered quickly.
Shopped here before
Date of experience: August 22, 2023
I have purchased various items from Ross Simons and very satisfied with quality they offer also customer service is topps thank you.
My question was for if Ross Simons purchased jewelry old pieces and they responded very quick. Very helpful thank you.
Because I noticed it on the internet and saw the quality aand beauty of the jewelry and had to experience it myself. I have tried others and very dissatisfied and decided I will give Ross Simons A try and very satisfied Thank you.
Date of experience: February 16, 2023
Great experience. Would buy from RS again. I haven't opened it yet as it's for a Birthday. But the desig. Is beautiful
Date of experience: March 3, 2023
When you select an item (Earrings) the other matching items (Necklace, Bracelet and ring) should come up so you can easily find the matching items to make sets.
Like the of looks of some of your items.
Date of experience: June 20, 2022
Just recently started ordering again. My 4th order, a ring. Waited 10 days, package arrived & inside their box was nothing. That was a 1st for me! Then I called cust service, & tried to find some help but the cs rep I spoke with: Barbara, got MAD AT ME! Telling me off because I was upset & told her "WTF." Where was RS empathy & professionalism? Barbara only made me feel worse! I knew I'd need a supervisor. I was informed that RS would correct their mistake, that they would expedite this 2nd package out to me, & got a mediocre apology. To that, I have to say the same thing, WTF, Ross Simons? WTF?
Customer Service stinks. And RS obviously doesn't have QA system that works. I shouldn't have to need a supervisor to correct THEIR ERROR but Barbara was only making me more angry. Not good if you want to keep your customers happy & coming back! Previous order, also a ring, I found on Ebay for 1/3 the price! It's not like RS sells great quality jewelry you can't find anywhere else.
RS is losing another customer here.
Very disappointing with low-level customer Ross Simons. GREAT customer service can make it or break it for lots of businesses. Now I can't trust RS anymore.
Tip for consumers:
Shop elsewhere. You can find the some of the same jewelry for a fraction of RS. RS doesn't have the finest quality!
And their level of professional cust service is poor.
Products used:
Jewelry.
Date of experience: October 14, 2022
We listened to the phone call for training purposes and have followed up with the representative. The tracking information for the package shows it was delivered in 5 business days. Packages shipped regular shipping can take up to 5 business days for delivery. We regret to learn the item you purchased was not in the package you received. This is certainly not normal. Signs of tampering may be very subtle. This issue has been resolved.
Shopping was Easy and enjoyable!
I would definitely shop here again.
Date of experience: May 6, 2024
I'd been looking for an everyday style of Pearl drop earrings. Love these!
Date of experience: May 4, 2024
Love the earrings, they have a beautiful deep Niue hue and are the perfect size!
Date of experience: April 19, 2024
I ordered from the catalog and it was an extremely easy experience
They had the product I was looking for
Date of experience: May 3, 2024
I bought 2 gold bangle bracelets and while I like both of them the color is not the same and so am going to return one and get an identical one as the one I'm keeping, I want to wear them together.
Seen on facebook
Date of experience: December 17, 2022
It was EASY to order the item. It was relatively EASY on my personal finances. It was EASY to receive the ordered item via U.S. Postal Service in protective packaging.
Saw the site while making a google search.
Date of experience: November 23, 2022
I'm not sure how to feel about it. I didn't know what to expect. I'm sort of surprised at how light it was. Under whelming is the best way to put it. I wouldn't buy again, if given the opportunity.
Date of experience: August 27, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The multi-colored enamel rings are lovely. So pleased that you had a great shopping experience!