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Ross-Simons has a rating of 4.7 stars from 8,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,237 reviews
So quick and easy to order and receive
Definitely will keep ordering from them
Date of experience: April 23, 2024
Love Ross simon but the bracelet I ordered did not look anything like the picture The picture showed a chunky bracelet, it was so thin a see through it looked like a piece of gi no.
Date of experience: May 22, 2022
Great they have great prices and quality merchandise
I like its Quality
Date of experience: May 1, 2024
Great selection of necklace. I was able to get exactly what I wanted.
Date of experience: April 26, 2024
The rope chain you purchased is one of most popular. Glad you were able to find it!
Always love what I buy. Always satisfied, never disappointed
Date of experience: May 1, 2024
I've been looking at this anklet for several catalogs. So I finally bought it and I really like it. Makes me smile...it's so colorful.
I saw an item in the catalog that I wanted.
Date of experience: June 24, 2023
When I saw this ring in the catalog, I knew it was the one for me. I had one just like it stolen 8 years ago, and I've kept my eyes open for the same style ever since. It replaces the ring that was given to me 50 years ago.
Other than having a ring custom made, R-S catalog had the ring I've been looking for. 1ctw., 14k yellow gold, two rows. I have to admit, my old ring was two stones more compact and heavier, but I'm happy with this one. I tore the page out of the catalog, and I've been thinking about it. I've since gotten two more catalogs and the ring wasn't in them. I'm glad I saved the picture and the order number.
Date of experience: May 30, 2022
My Bride loved the Pearl and gemstone ring that I just purchased for her. She also loved the other items that I have purchased from Ross-Simons in the past.
Great people to work with. They seemed concerned with my problem and helped solve it>
Somehow I came across an advertisement on my computer and your jewelry looked like a quality product so I placed an order. My order arrived and it was a Christmas gift for my Bride. It was difficult to wait until Christmas morning for her to open it. She loved it. I will continue.to order from Ross-Simons in the future.
Date of experience: July 14, 2022
I was happy that the earrings came early. They are just what I wanted.
Date of experience: April 22, 2024
Worst experience ever. Received as a gift for my wife on Christmas. She opened it on Christmas day. She was happy then turned to disappointment very fast. The stone had a big vertical scratch in the middle. Ruined my Christmas. I was told they would exchange. That process took a little bit. I understand it was Holidays. Got the replacement to find it had a haze on it and polishing compound on the prongs they wouldn't come off. Because of this we thought they took what we sent them they attempted to fix and send back to us. Supposedly that didn't happen according to them. Next one had spots and some kind of haze as well. The last one had a slight haze. You hold it up to light and you could see the abrasions from the polishing process that they did a poor job on. Plus the set the stone in a manner that looked like was about to fall out of the prongs. Look like they pinched the top prongs to hard making it slide done and not centered up. My wife was so set on this pendant. The lady helping through this process really tried to help. But the jewelry was of poor quality. The big problem I also had thru this process was they would give you an RMA at no cost which that is a no brainer. But I still had to come out of pocket each time I sent the product back. Because I had to purchase a package at the post office to send it back to them. The pics I attached those stones were wiped off before taking the pic. The reason I have two to show is that this last time they were making sure that I know that they didn't send the same pendant back to me. I appreciate that they did this to reassure us they weren't fixing the problem and sending it back to us. We decided to give up on purchasing this pendant. 4 tries and all had flaws. Sad...
Tip for consumers:
There return policy you have to pay for the packaging to send it back to them.
Products used:
Jewelery
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2023
We truly regret your experience with the Garnet and Red and White Diamond Pendant Necklace on your orders. This is not the experience we want for our customers. Your feedback was provided to our Quality Team to investigate your concerns.
In regard to the packaging, you may use any packaging to send the returns, including the original package. One of our representatives have reach out to you. Thank you.
The bracelet that I thought I ordered was gold with silver beads on the outside of it and the one I received was just all gold.
Date of experience: February 15, 2023
Opal is my birthday stone, I saw the modern design online, however when I finally opened the package I was disappointed the ring was cheaply made the stone was beautiful.
Because of the one of the kind designs in rings!
Date of experience: June 6, 2022
Beautiful and I love it! Would recommend to everyone!
Have beautiful rings
Date of experience: April 29, 2024
Good & fine. Very quick service, was pleased, well presented also.
Selection & prices
Date of experience: April 28, 2024
Have bought from RS in the past and always pleased.
Marian
Wanted the earrings and this was the BEST deal.
Date of experience: April 29, 2024
I purchased two cz rings and a simulated emerald ring with cubic zirconia. The stones were clear and sparkling. The settings were interesting and timeless.
I liked the items I found in your catalog.
Date of experience: November 30, 2022
The necklace was great. My girlfriend loved it but tell my wife.
Date of experience: April 23, 2024
Great fast service! The gift was beautiful and at a great price.
Date of experience: November 14, 2022
It was fine. The necklace was what I ordered. A little thick
Date of experience: April 22, 2024
The gold rope chain necklace is one of our most popular pieces! If you wanted to look at a slightly thinner chain, take a look at item 845733 on our website.
Excellent quality and selection - great pricing - great sales - what more could you ask for?
Date of experience: April 15, 2024
We are thrilled that you are so happy with the service and selection that we offer! Thank you for being a long time, valued customer.
Excellent. I like very much your products and I trust you because you are reliable.
Date of experience: April 23, 2024
Thank you for trusting Ross-Simons with your jewelry needs!
Because it is reliable.
Date of experience: April 15, 2023
Arrived as shown. Arrived on time. Perfect for granddaughter first Communion.
Looking for a gift that was close to my other grandaughters Communion cross necklace. That were purchased on our trip to Italy
Date of experience: April 21, 2024
Beautiful 7" Bamboo Bracelet and was at a very good price.
Date of experience: April 23, 2024
The Bamboo Bangle is a popular piece, both for its beauty and price!
I have been ordering from RS for 20 years and it has always provided timely delivery and excellent quality items with very good prices.
Quality and service I can count on with so many choices too.
Selected these earrings to wear at our daughter’s wedding.
Date of experience: May 14, 2022
I really enjoy my stacking rings. Quality is better than expected and diamonds are brilliant. I am very happy with this little gift to myself!
Designs were different and had what I was looking for.
Date of experience: June 28, 2022
Wide array of jewelry, with accurate descriptions and photos. Easily found the earring style for which I was searching AND they were on sale!
The customer service representative I worked with was pleasant, polite and professional. She quickly addressed the issue I had experienced, (which was "user-error" on my part) and maintained a positive attitude throughout the interaction.
Received a gift from Ross-Simons a few years ago and have been hooked ever since.
Date of experience: July 31, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
It's true that sometimes pictures don't do a piece justice. We are glad that you love the ring!