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Ross-Simons has a rating of 4.7 stars from 8,860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,305 reviews
Worst experience ever. Received as a gift for my wife on Christmas. She opened it on Christmas day. She was happy then turned to disappointment very fast. The stone had a big vertical scratch in the middle. Ruined my Christmas. I was told they would exchange. That process took a little bit. I understand it was Holidays. Got the replacement to find it had a haze on it and polishing compound on the prongs they wouldn't come off. Because of this we thought they took what we sent them they attempted to fix and send back to us. Supposedly that didn't happen according to them. Next one had spots and some kind of haze as well. The last one had a slight haze. You hold it up to light and you could see the abrasions from the polishing process that they did a poor job on. Plus the set the stone in a manner that looked like was about to fall out of the prongs. Look like they pinched the top prongs to hard making it slide done and not centered up. My wife was so set on this pendant. The lady helping through this process really tried to help. But the jewelry was of poor quality. The big problem I also had thru this process was they would give you an RMA at no cost which that is a no brainer. But I still had to come out of pocket each time I sent the product back. Because I had to purchase a package at the post office to send it back to them. The pics I attached those stones were wiped off before taking the pic. The reason I have two to show is that this last time they were making sure that I know that they didn't send the same pendant back to me. I appreciate that they did this to reassure us they weren't fixing the problem and sending it back to us. We decided to give up on purchasing this pendant. 4 tries and all had flaws. Sad...
Tip for consumers:
There return policy you have to pay for the packaging to send it back to them.
Products used:
Jewelery
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2023
The bracelet that I thought I ordered was gold with silver beads on the outside of it and the one I received was just all gold.
Date of experience: February 15, 2023
Opal is my birthday stone, I saw the modern design online, however when I finally opened the package I was disappointed the ring was cheaply made the stone was beautiful.
Because of the one of the kind designs in rings!
Date of experience: June 6, 2022
Beautiful and I love it! Would recommend to everyone!
Have beautiful rings
Date of experience: April 29, 2024
Good & fine. Very quick service, was pleased, well presented also.
Selection & prices
Date of experience: April 28, 2024
Have bought from RS in the past and always pleased.
Marian
Wanted the earrings and this was the BEST deal.
Date of experience: April 29, 2024
I purchased two cz rings and a simulated emerald ring with cubic zirconia. The stones were clear and sparkling. The settings were interesting and timeless.
I liked the items I found in your catalog.
Date of experience: November 30, 2022
The necklace was great. My girlfriend loved it but tell my wife.
Date of experience: April 23, 2024
Great fast service! The gift was beautiful and at a great price.
Date of experience: November 14, 2022
It was fine. The necklace was what I ordered. A little thick
Date of experience: April 22, 2024
The gold rope chain necklace is one of our most popular pieces! If you wanted to look at a slightly thinner chain, take a look at item 845733 on our website.
Excellent quality and selection - great pricing - great sales - what more could you ask for?
Date of experience: April 15, 2024
We are thrilled that you are so happy with the service and selection that we offer! Thank you for being a long time, valued customer.
Excellent. I like very much your products and I trust you because you are reliable.
Date of experience: April 23, 2024
Thank you for trusting Ross-Simons with your jewelry needs!
Because it is reliable.
Date of experience: April 15, 2023
Arrived as shown. Arrived on time. Perfect for granddaughter first Communion.
Looking for a gift that was close to my other grandaughters Communion cross necklace. That were purchased on our trip to Italy
Date of experience: April 21, 2024
Beautiful 7" Bamboo Bracelet and was at a very good price.
Date of experience: April 23, 2024
The Bamboo Bangle is a popular piece, both for its beauty and price!
I have been ordering from RS for 20 years and it has always provided timely delivery and excellent quality items with very good prices.
Quality and service I can count on with so many choices too.
Selected these earrings to wear at our daughter’s wedding.
Date of experience: May 14, 2022
I really enjoy my stacking rings. Quality is better than expected and diamonds are brilliant. I am very happy with this little gift to myself!
Designs were different and had what I was looking for.
Date of experience: June 28, 2022
Wide array of jewelry, with accurate descriptions and photos. Easily found the earring style for which I was searching AND they were on sale!
The customer service representative I worked with was pleasant, polite and professional. She quickly addressed the issue I had experienced, (which was "user-error" on my part) and maintained a positive attitude throughout the interaction.
Received a gift from Ross-Simons a few years ago and have been hooked ever since.
Date of experience: July 31, 2022
Easy to navigate, flips back and forth from individual items to the overall lists easily. Big variety although not much that I want today.
Availability, ease of shopping. I receive catalogs, so know what to look for.
Date of experience: June 8, 2022
The earrings received were as they appeared online and arrived even before expected. Overall, it was a good experience for a first time purchase.
Quality of the product.
Date of experience: August 5, 2022
I've purchased a few items from Ross-Simons but this recently piece is the most beautiful yet. It was a gift for Mother's Day and very well received.
Great items at reasonable prices!
The bracelet for my elderly Mom was styled in a way, she could wear it without assistance getting it on because of her arthritic fingers. Lovely piece!
Date of experience: May 9, 2022
Bought two necklaces from Ross-Simons and love them both! I can always count on finding very nice jewelry from the vast selection R-S has.
I know they have great quality jewelry and great fast shipping.
Date of experience: September 25, 2022
Smooth and efficient. I'm glad I came directly to your site because I would not have found the earrings using google or duck-duck-go shopping.
Reputation and selection
Date of experience: December 14, 2022
Great discounts, easy to order, wonderful that there is no shipping... always high quality jewelry. I love giving Ross Simon's jewelry as gifts.
Great quality and prices
Date of experience: June 2, 2022
Everything from Ross-Simons is always beautiful. The selection seems endless - I need more fingers and arms to wear everything that catches my eye!
Quality workmanship, beautiful items and always a great value!
Date of experience: July 16, 2022
The stones are dull and chipped on my ruby bracelet. I have many other pieces and satisfied with them. This was a disappointment.
I have purchased many other pieces and loved them.
I lost my first bracelet and was replacing it. The other bracelet was lovely. Very disappointed in the replacement.
Date of experience: May 5, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We truly regret your experience with the Garnet and Red and White Diamond Pendant Necklace on your orders. This is not the experience we want for our customers. Your feedback was provided to our Quality Team to investigate your concerns.
In regard to the packaging, you may use any packaging to send the returns, including the original package. One of our representatives have reach out to you. Thank you.