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    Ross-Simons

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Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    929
  • Shipping
    47
  • Quality
    7509

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,462
Neutral
155
Negative
113
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48,305 reviews

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Reviews (8,860)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user suzanneb877
California
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Had a little trouble getting my VIP certificate applied.
The ring arrived with NO RING SIZE MARKED, and it was way too small.

Reason I chose this business:

I have shopped Ross-Simons FOR YEARS AND YEARS.

Quality

Date of experience: May 6, 2023

Thumbnail of user johnf4408
Michigan
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

BUT... way to many email ads! Promotional discounts are fine but received after order was placed and not useable before expired. No value.

Reason I chose this business:

Good selection

Quality

Date of experience: September 8, 2022

Thumbnail of user karenp2111
Maryland
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

So much smaller than I expected. Would have liked it to be a little bigger. Should send a magnifying glass with the product.

Reason I chose this product:

Christening

Quality

Date of experience: May 10, 2022

Thumbnail of user louisb499
Massachusetts
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Easy to navigate web site. My order came in within 48 hours from the date of purchase. The prices online were great.

Quality

Date of experience: December 20, 2022

Thumbnail of user heathert617
Colorado
1 review
1 helpful vote
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October 14th, 2022
Verified purchase
• Updated review

Advertised as very pale pink, high clarity sapphires in the ring. Received a dark, watermelon colored set of stones and terrible clarity.

Reason I chose this business:

Prior customer

Quality

Date of experience: October 14, 2022

Always have great service with Ross Simons
May 24th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Prior Customer

Date of experience: May 24, 2022

Thumbnail of user lynna411
Oregon
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Shopping was easy, thank you!
Nice selection of eternity rings!
Needed rings for vacation super pleased with these two look great together

Reason I chose this business:

Sale for July! Been eyeing the eternity ring for sometime, but free shipping & sale cinched the purchase!

Date of experience: July 5, 2022

Thumbnail of user shekettak
Maryland
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

Trying to apply my vip rewards was a little confusing at first, but once i figured it out the experience was great.

Reason I chose this business:

I found the earrings I really wanted

Quality

Date of experience: May 25, 2022

Thumbnail of user eunl4
Virginia
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Was very please with the price and quality of the silver, adjustable chain!
Will definitely consider ordering from here again. Thank you.

Reason I chose this business:

Affordable price

Quality

Date of experience: August 31, 2022

Thumbnail of user qr13
California
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Returns are not correct when returning multiple items in the same box. We should only be charged once, not for each return.

Ugh.

Service
Quality

Date of experience: October 26, 2022

Thumbnail of user samanthab616
Minnesota
2 reviews
0 helpful votes
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October 26th, 2022
Verified purchase

Absolutely gorgeous ring for an even more gorgeous price! Love it and am so happy I found this site! Extremely high quality!

Reason I chose this business:

I actually just stumbled upon the site while searching for a replacement ring that was stolen from me during my travels in Norway two years ago

Quality

Date of experience: October 26, 2022

Thumbnail of user maryw3136
Oklahoma
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

I received my item earlier than expected. Item was exactly as described online shopping. Appreciate the tips on caring for your jewelry.

Reason I chose this business:

Have ordered jewelry from Ross-Simons. Service has always been professional and focused on assisting me in the choices I make. Prices and sale prices are good.

Quality

Date of experience: July 31, 2022

Thumbnail of user sylviar284
Texas
2 reviews
0 helpful votes
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June 8th, 2022
Verified purchase
• Updated review

Love the sales, because of them Ian able to make purchases. A big incentive for me is the free shipping. Beautiful jewelry.

Reason I chose this business:

Beautiful items, earrings were the perfect size I was looking for, simple - to wear every day.

Quality

Date of experience: June 8, 2022

Love the sales
June 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Beautiful items

Date of experience: June 1, 2022

Beautiful jewelry
March 30th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Good price, decided to treat myself.

Date of experience: March 30, 2022

Thumbnail of user mariem1016
Virginia
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Everything was easy, ordering, received them on time, earrings were beautiful only thing was gift box had to purchase a better one.

Reason I chose this business:

Recommended by my daughter so i checked out catalog and found what i was looking for.

Quality

Date of experience: June 7, 2022

Thumbnail of user lisal2923
Massachusetts
1 review
2 helpful votes
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August 17th, 2022
Verified purchase

So surprised to have found that style of earrings. Wish the hoops were a lil bigger tho.
Will recommend Ross-Simons to others!

Reason I chose this business:

Googled diamond hoop earrings.

Quality

Date of experience: August 17, 2022

Thumbnail of user danm1572
Wyoming
1 review
1 helpful vote
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October 12th, 2022
Verified purchase

We are a little disappointed in "smallness" of this product. We hope it will be durable enough for every day wear.

Quality

Date of experience: October 12, 2022

Thumbnail of user victoriab918
New Jersey
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Ordered lovely pearl earrings, fast shipping- packaged very nicely for safe delivery, the earrings are beautiful and have exceeded my expectations

Reason I chose this business:

Reasonable jewelry prices, large selection of products

Quality

Date of experience: June 17, 2022

Thumbnail of user maryb5248
Massachusetts
1 review
1 helpful vote
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December 22nd, 2022
Verified purchase

Thank you very much. So glad I received these gifts in time for Christmas and both were beautiful. Very Satisfied customer

Reason I chose this business:

I have. Ordered in the past and been very pleased

Quality

Date of experience: December 22, 2022

Thumbnail of user jacqcueliner
Tennessee
2 reviews
0 helpful votes
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December 22nd, 2022
Verified purchase

I have purchased various items from Ross-Simon over the years and have never been dissatisfied. This recent purchase did not disappoint.

Quality

Date of experience: December 22, 2022

Thumbnail of user danie35
Texas
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

Very pleased with purchase. Everything was delivered in a timely manner and was exactly what I ordered. Would definitely order again.

Quality

Date of experience: April 30, 2022

Thumbnail of user sallyr334
Florida
1 review
5 helpful votes
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September 6th, 2022
Verified purchase

The ordering process went very easily. I would order jewelry from Ross-Simons again.

I received my bracelet within a few days.

Reason I chose this business:

I shopped on the internet. I liked their display of bracelets overall.

Quality

Date of experience: September 6, 2022

Thumbnail of user julietp32
Virginia
1 review
1 helpful vote
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October 20th, 2022
Verified purchase

I ordered the shell earrings, but am returning them because they are too light-weight. I was hoping for something more substantial

Quality

Date of experience: October 20, 2022

Thumbnail of user barbarab3280
Georgia
3 reviews
0 helpful votes
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May 16th, 2022
Verified purchase
• Updated review

I guess this is for 18 inch round box chain necklace. It was fine. A little brighter gold than I like.

Reason I chose this business:

I like jewelry.

Reason I chose this product:

I broke my other 18 inch chain. I had a lot of other different lengths, but not 18 inch.

Quality

Date of experience: May 16, 2022

Got tired of not being able to go to last page viewed
May 9th, 2022
Verified site experience
• Previous review

Got tired of not being able to go to last page viewed. Also had me to sign in several times.

Date of experience: May 9, 2022

Thumbnail of user micheleh610
North Carolina
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Easy ordering. I am enjoying the matte look of these pearl stud earrings in different colors to go with different outfits.

Reason I chose this business:

High quality items

Quality

Date of experience: July 6, 2022

Thumbnail of user sabihak2
New Jersey
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

From start to finish, the shopping experience was great. I received the necklace within 4 days and it's exquisite.
Thank you

Reason I chose this business:

I saw the ad for the necklace in the Wall Street Journal

Quality

Date of experience: July 13, 2022

Thumbnail of user lesliec208
Texas
2 reviews
0 helpful votes
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May 29th, 2022
Verified purchase

The earrings are gorgeous and I got a great price! Delivery was perfect. I have already placed another order with RS.

Reason I chose this business:

Price for product

Quality

Date of experience: May 29, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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