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    Ross-Simons

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Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,861 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    929
  • Shipping
    47
  • Quality
    7510

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,463
Neutral
155
Negative
113
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48,308 reviews

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Reviews (8,861)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user lesliec208
Texas
2 reviews
0 helpful votes
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May 29th, 2022
Verified purchase

The earrings are gorgeous and I got a great price! Delivery was perfect. I have already placed another order with RS.

Reason I chose this business:

Price for product

Quality

Date of experience: May 29, 2022

Thumbnail of user donnam3084
Kentucky
2 reviews
0 helpful votes
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July 16th, 2022
Verified purchase

Stones were smaller than I thought they would be.It gets lost on my finger. Be a good ring for a child.

Reason I chose this business:

Saw something I liked.

Quality

Date of experience: July 16, 2022

Thumbnail of user wilm21
Georgia
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Sapphire stones looked dirty, one had discoloration that looked to be rust. The links were slightly bent indicating a weak sterling.

Quality

Date of experience: May 2, 2022

Thumbnail of user joaneb3
Massachusetts
1 review
3 helpful votes
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October 6th, 2022
Verified purchase

Shopping was great and price of item was good but very disappointed about the size.
Smaller than it looks on line.

Reason I chose this business:

Price and reputation.

Quality

Date of experience: October 6, 2022

Thumbnail of user debram1427
Oregon
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

The earrings are gorgeous and I will order from Ross-Simons again without hesitation. Order came quickly with nice packaging. Thank you.

Reason I chose this business:

Familiar with the company over many years.

Quality

Date of experience: June 10, 2022

Thumbnail of user aminaa67
Alaska
1 review
1 helpful vote
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June 18th, 2023
Verified purchase

I love this bracelet. At first I was worried it he too big for my six inch wrist but it's nice.

Quality

Date of experience: June 18, 2023

Thumbnail of user johns11798
Colorado
1 review
0 helpful votes
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August 28th, 2022
Verified purchase

I had advised this was a gift order but the boxes arrived unwrapped and lacked any packaging suitable for gift items

Quality

Date of experience: August 28, 2022

Thumbnail of user mrsbl
California
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I ordered 3 items. Two didn't look so great when I received them. Started a return right away.
The item I am keeping is nice and was very affordable.

Reason I chose this business:

Had good luck with them before.

Quality

Date of experience: June 25, 2022

Thumbnail of user nancym2957
Colorado
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Quality Control missed this one I think. I may be returning the ring if you will take it back. I haven't had a chance to call Customer Service yet.

Reason I chose this business:

Kept seeing the ads for rings that I'm hoping I like

Quality

Date of experience: July 17, 2022

Thumbnail of user richardy509
Mississippi
2 reviews
0 helpful votes
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June 8th, 2022
Verified purchase

Good but it took a long time to get my package from the post office. I just received it today 06/08/22 and it was ship like two weeks ago.

Quality

Date of experience: June 8, 2022

Thumbnail of user karenm4766
Georgia
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

The diamonds on the rolling ring were so tiny that I had to use a magnifying glass to see them. But this is what my daughter wanted for Christmas.

Reason I chose this business:

I have ordered from Ross-Simons in the past.

Quality

Date of experience: November 30, 2022

Thumbnail of user karriek10
California
3 reviews
0 helpful votes
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July 25th, 2022
Verified purchase

Love Ross and Simons great quality for the value.
Love the new bangel ad diamond bracelet in the fall cstalog! So gorgeous looks kike a Buccalate from Milan Italy!

Reason I chose this business:

Loved the bagel bracelet and earrings!

Quality

Date of experience: July 25, 2022

Thumbnail of user maryl3184
California
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

My order came in super fast and what I ordered is much nicer than expected. Great quality and beautiful jewelry

Reason I chose this business:

Design and prices.

Quality

Date of experience: June 17, 2022

Thumbnail of user nancyo850
California
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Item arrived and was nicely packaged... Thought it would be a thicker material but it is suitable for my gift.

Reason I chose this business:

Ad in newspaper. Needed birthday gift

Quality

Date of experience: June 21, 2022

Thumbnail of user madiob
Georgia
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

This chain bracelet fits my wrist perfectly. This is a beautiful product, I'm sure I will get plenty of compliments.

Quality

Date of experience: December 20, 2022

Thumbnail of user russells699
South Carolina
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

I purchased it as a Xmas gift.
I'm not impressed but, we'll see what my girlfriend thinks on Xmas day?

Reason I chose this business:

This is my first time buying jewelry online. Needed it quick. Price was great but I’m questioning the quality.

Quality

Date of experience: December 23, 2022

Thumbnail of user georgannt2
Washington
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Easy to order, will see what the necklace looks like
I am pleased with it. Not very heavy, looks nice

Reason I chose this business:

Replace a similar necklace lost

Quality

Date of experience: June 29, 2022

Thumbnail of user jeannek143
New Jersey
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Good. Wish you had bracelets in 7.5". Bracelet design didn't continue all around. It was like getting half a bracelet

Reason I chose this business:

Liked bracelets

Quality

Date of experience: May 2, 2022

Thumbnail of user dianab1035
New Jersey
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Ordering was easy online, delivery time was reasonable, and the gold earrings were beautiful. Would purchase again from this seller.

Quality

Date of experience: July 24, 2022

Thumbnail of user lyndah251
Oregon
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Second time I've been disappointed with the quality of the jewelry offered by Ross Simons.
It's just plain cheap crap.

Quality

Date of experience: July 28, 2022

Thumbnail of user maryc4002
New York
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Love the earrings. Exactly what I expected. They are a gift so can't speak for how durable they will be.

Reason I chose this business:

Came up as an option online and had what I wanted for the price

Quality

Date of experience: July 25, 2022

Thumbnail of user jennifera2260
California
1 review
1 helpful vote
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August 4th, 2023
Verified purchase

Good but yet I didn't receive my while package n that's one item is the main gift I was expecting

Didn't receive my whole package

Service
Quality

Date of experience: August 4, 2023

Thumbnail of user yevgeniyam4
Maryland
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Every piece of jewelry from Ross-Simons is very well made. The designs are so beautiful and different from anybody else!

Easy, fast

Reason I chose this business:

Amazing styles and quality

Service
Quality

Date of experience: July 28, 2022

Thumbnail of user lorraines496
New York
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

I have no problem with shopping on line. My order comes within a few days. On time, good quality merchandise.

Reason I chose this business:

I was looking last year for ankle bracelets which you had a nice selection. This year I wanted something different and saw the Roman numeral bracelets.

Quality

Date of experience: July 28, 2022

Thumbnail of user michelles3420
North Carolina
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

This is a lovely piece. Very comfortable to wear and goes well with other higher end gold jewelry I wear.

Quality

Date of experience: July 25, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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