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Ross-Simons has a rating of 4.7 stars from 8,861 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,307 reviews
Pretty easy and quick. Customer service was great. I really don't have much more to say thank you very much
Like the jewelry
Date of experience: June 3, 2022
Easy to order and fast delivery. Bracelet was exactly as shown, and I am very happy! Definitely will shop again.
Had the dainty bracelet i was looking for
Date of experience: August 3, 2022
Order was placed May 26 and arrived June 3. I love the item, but was not prepared for pony-express shipping.
Date of experience: June 6, 2022
You should use a delivery carrier service that doesn't just leave the package on the stairs for anyone to claim
Date of experience: June 6, 2022
Beautiful craftsmanship. I ordered the 8" and was hoping it would be a little bit loose but it's so beautiful.
My mom ordered and I love her beautiful jewelry. She recommended to me and gave me your catalog
Date of experience: June 8, 2022
Phone mobile web experience is solid! Product quality and prices are usually quite good. Excellent sale prices on certain items.
Date of experience: June 13, 2022
Got exactly what I ordered. Appreciated the follow up. Products appear to be high quality and pretty. And as advertised.
Pretty products.
Date of experience: June 12, 2022
Always a pleasure to surf thru your inventory. So many styles and price points to choose from. Never been disappointed.
Stumbled on your app
Date of experience: June 14, 2022
The starfish earrings had to be returned, way too small. The seashell bolo bracelet is so pretty…I love it.
Helped me with the return process for the starfish earrings.
Date of experience: August 17, 2022
Easy and I found just what I wanted quickly. The pearl necklace was a bit bigger than I expected, but it looks gorgeous with so many summer styles.
I have purchased other items from Ross-Simons and the quality has been impressive. I found just what I wanted and it was on sale!
Date of experience: May 29, 2022
OMG WHAT A DISAPPOINTMENT! I BOUGHT A PAIR OF 14KT YELLOW ITALIAN GOLD EARRINGS! THEY ARE LIGHTER THAN THE GOLD SHAVINGS U PUT ON FOOD! THEY ARE LIGHTER THAN AIR NO EXAGGERATION! IF U WERE TO TRY TO SELL THESE BACK THEY WOULDN'T EVEN BE WORTH 1 DOLLAR! WORST QUALITY OF GOLD I HAVE SEEN IM MY ENTIRE LIFE OF JEWLERY SHOPPING! ROSS AND SIMONS ARE STRAIGHT UP GARBAGE! U CAN FIND GOLD PLATED JEWELRY OF WAY BETTER QUALITY THAN THE GARBAGE THESE PEOPLE SELL! THEY SHOULD BE ASHAMED OF THEMSELVES! AND IF THEY KEEP SELLING THIS GARBAGE THEY PORTRAY AS GOLD THEY WILL BE OUT OF BUSINESS BEFORE YOU KNOW IT! I AM MAD AT MYSELF FOR CHECKING THE REVIEWS AFTER PURCHASE! THEY ARE ON THE BETTER BUSINESS BUREAU SITE AS WELL! NOOOOOOO GOOD! STAY FARRRRRRR AWAY FROM THIS COMPANY! LET'S SEE HOW THE PROCESS OF GETTING MY $325.00 REFUNDED GOES! UGH
Tip for consumers:
DO NOT BUY FROM HERE!!! QUALITY IS STRAIGHT UP GARBAGE!!!!!
Products used:
14kt yellow Italian gold earrings
Date of experience: February 15, 2021
Pleasant. Never any issue with returns and replacements
Date of experience: April 21, 2024
Very good on all aspects except the size on the models looks larger than the actual s
Date of experience: April 18, 2024
Representing size online can be a challenge, so we always list the dimensions of our jewelry as well as show it, to scale, on our model. We are continuously adding videos to our pieces as well. We hope you are happy with your necklace and look forward to shopping with you again.
Prices are better than jewelry stores
Date of experience: April 6, 2023
Love the choices and prices with ross-simons. Always check out your catalog before buying gifts.
Date of experience: April 20, 2024
Thank you for trusting Ross-Simons with your jewelry and gift needs; we appreciate your patronage.
I LOVE ROSS SIMON. ALWAYS MY FIRST CHOICE FOR GIFTS AND MYSELF.
Date of experience: September 14, 2023
I was a little disappointed that I didn't get the 30%off instead it had changed to 25% and they are smaller than I thought - but keeping them
Liked the Santa earrings
Date of experience: December 19, 2022
I had to complete the order almost 12 times before it finally took
Once it did, the gift was a great item and value delivered on time.
Date of experience: May 7, 2022
Very easy! And fast! The only thing I would suggest is a way to join the rewards program once you have selected "check out as a guest".
I was looking for a gold chain and this one looked perfect.
Date of experience: May 11, 2022
Easy and quick once you know what you're looking for. Anyway, I've been an R&S customer for many years.
Just wating for the email about specials. Had an idea for Christmas for my wife, found it, and of course, from R&S.
Date of experience: November 13, 2022
Had the merchandise I was looking for. Computer options easy. Took a little longer to receive than I expected.
Had the item I was looking for
Date of experience: June 19, 2022
Ring was too small and upon receiving, I was not that impressed. Looked much more impressive on website. Returning.
Representative was very helpful.
Date of experience: April 25, 2022
Gorgeous gold chain,,, I will enjoy wearing. A bit light on weight... but gold is so expensive these days!
Good value and good exchange policies... fun to shop online there!
Date of experience: June 25, 2022
Very good service! I would recommend the jewelry store online and thru your catalog s that I receive monthly!
Date of experience: July 3, 2022
Always a pleasure! Delivery timely and ring is of excellent quality. Ross Simon is my go to jewelry catalog.
I have always been satisfied with product and service.
Date of experience: May 23, 2022
Check out was pretty easy. I usually have a hard time with other companies
The wrapping was exceptionally good
Color of the earrings
Date of experience: July 15, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We strive to provide excellent customer service, including easy returns or exchanges. Thank you for shopping with us!