• Bookmark

    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

Write a Review

Overview

Ross-Simons has a rating of 4.7 stars from 8,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7513

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
View ratings trends

Instant Feedback

48,313 reviews

39
See all photos
How would you rate Ross-Simons?

Reviews (8,864)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user michellej1680
Texas
1 review
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

The product did not work for me but customer service was excellent and my return was easy.

Quality

Date of experience: September 17, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online. We do appreciate your feedback.

Thumbnail of user marilynb694
South Carolina
1 review
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

Overall it's a nice ring. The larger stones are milky in appearance but the smaller diamonds sparkle.

Reason I chose this business:

Ads keep coming across my internet feed and wanting to see the quality.

Reason I chose this product:

Wanted to check the quality.

Quality

Date of experience: May 9, 2022

Thumbnail of user angelag2069
California
1 review
2 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

I ordered a pearl and diamond ring and it was more beautiful than the picture. Thank you

Quality

Date of experience: September 12, 2023

Thumbnail of user jerryw636
Indiana
1 review
0 helpful votes
  • Send Message
May 10th, 2022
Verified purchase

Earrings Matched my wife's necklace Very pretty nice matching said it will be for her for anniversary

Reason I chose this business:

Matched my wife’s necklace

Reason I chose this product:

Match my wife’s necklace I bought her three years ago

Quality

Date of experience: May 10, 2022

Thumbnail of user annabeller23
California
3 reviews
1 helpful vote
  • Send Message
March 24th, 2023
Verified purchase

There was a big selection of jewelry. Some were pretty pricey. Overall it was easy to shop.

Service
Quality

Date of experience: March 24, 2023

Thumbnail of user stacyt276
Kansas
1 review
0 helpful votes
  • Send Message
June 15th, 2022
Verified purchase

Beautiful ring! I'm very pleased with my purchase. I would like to purchase again from this company.

Reason I chose this business:

It came up on a google search of the product I was looking for.

Quality

Date of experience: June 15, 2022

Thumbnail of user jjd28
Arizona
1 review
0 helpful votes
  • Send Message
May 10th, 2022
Verified purchase

Great product. Exactly what was described. Ordered Received on time. Great experience. Will order again from Ross-Simons.

Reason I chose this business:

Have ordered other products. Always happy.

Reason I chose this product:

Great price.

Quality

Date of experience: May 10, 2022

Thumbnail of user geraldinek56
New York
1 review
0 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

Pendant was very but I was hoping next time you offered pendants with or without a chain

Reason I chose this business:

Advertisement

Quality

Date of experience: February 24, 2023

Thumbnail of user berthah57
Florida
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase
• Updated review

Everything went well. Each item was nice, except I thought that the stone in the ring would be larger. However I still love them

Reason I chose this business:

Ross-Simons has quality merchandise

Quality

Date of experience: July 1, 2022

Everything went well
June 21st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Ross-Simons has quality merchandise

Date of experience: June 21, 2022

Thumbnail of user ajs129
North Carolina
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

I was disappointed in this gift for my granddaughter…my fault. It is so very tiny that I'm almost embarrassed giving it to her.

Quality

Date of experience: December 5, 2022

Thumbnail of user michaelas92
Illinois
2 reviews
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase

So far my experience has been great... I have ordered from Ross-Simons previously and always like the item I received. Good service, good quality.

Reason I chose this business:

Have been looking at these earrings for a long time and finally have ordered them.

Date of experience: May 31, 2022

Thumbnail of user debrat563
Ohio
2 reviews
0 helpful votes
  • Send Message
July 22nd, 2022
Verified purchase

I luv the jewelry from RS. Happy with price & quality. Covers all my special occasions! The size of the ring is a stunner!

Reason I chose this business:

Luv their selections & prices. The white sapphire jewelry instead of diamonds are very practical.

Quality

Date of experience: July 22, 2022

Thumbnail of user shanellel3
California
1 review
0 helpful votes
  • Send Message
July 21st, 2022
Verified purchase

I have ordered from here before and I haven't had any issue thus far. I appreciate the attention to detail in their jewelry pieces

Reason I chose this business:

For their quality and professionalism.

Quality

Date of experience: July 21, 2022

Thumbnail of user kateb98
New Jersey
2 reviews
0 helpful votes
  • Send Message
July 26th, 2022
Verified purchase

The ring is smaller than expected an even the design looks a bit different from the website pictures. Not sure I will keep it

Reason I chose this business:

Verity of unique designs

Quality

Date of experience: July 26, 2022

Thumbnail of user julieb2442
Delaware
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

I am very pleased with my recent purchase of the lapis and pearl bracelet for $48. Well made and worth the money! It's lovely!

Reason I chose this business:

I like the items I've purchased and feel the pricing is reasonable. Well packaged and delivery is quick!

Quality

Date of experience: July 29, 2022

Thumbnail of user judym1351
Tennessee
2 reviews
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Beautiful selection and price. Easy search. The ring I ordered is even prettier than pictured in the catalog. Very sparkly and deep, vivid color.

Reason I chose this business:

I found what I was looking for on your website.

Quality

Date of experience: June 4, 2022

Thumbnail of user williams5431
Pennsylvania
1 review
1 helpful vote
  • Send Message
October 4th, 2022
Verified purchase

My first order from Ross Simons went smoothly considering my new address and phone number. I'm sure my wife will love her turquoise necklace.

Reason I chose this business:

Styling, price, quality. And 5-star rating were all great selling points.

Quality

Date of experience: October 4, 2022

Thumbnail of user patriciaw2131
Massachusetts
1 review
0 helpful votes
  • Send Message
July 31st, 2022
Verified purchase

This is the first time I ordered anything I bought tiny gold hoops. But I am going to order again for a larger pair.

Reason I chose this business:

Saw it advertised.

Quality

Date of experience: July 31, 2022

Thumbnail of user molleec1
Missouri
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

It's too small. My Mom should've ordered a 9. She bought it for me. I saw hers and wanted one but it's too tight.

Reason I chose this business:

My Mom has this ring.

Quality

Date of experience: August 1, 2022

Thumbnail of user roycep15
Virginia
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

Too easy to order! Ordered earrings to match an Asian pendant bought 39 years ago in the orient. Not exact color, but good match.

Date of experience: July 29, 2022

Thumbnail of user sandram2796
New York
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

I have only placed two orders with your company but certainly will again. Pleased with your promptness and ease of ordering. Product was perfect.

Reason I chose this business:

Saw a catalog a long time ago.

Quality

Date of experience: August 9, 2022

Thumbnail of user elnorat
Arizona
5 reviews
0 helpful votes
  • Send Message
June 10th, 2022
Verified purchase

I was looking for a small but nice gift for a friend's birthday, this bracelet arrived on time and is perfect, she loves butterflies!

Reason I chose this business:

Happen to cross the bracelet online!

Quality

Date of experience: June 10, 2022

Thumbnail of user leighd84
South Carolina
1 review
0 helpful votes
  • Send Message
June 13th, 2022
Verified purchase

I ordered a ring a full size larger than I normally wear. It's still too small:(
Not sure it was sized correctly.

Leigh Davis

Quality

Date of experience: June 13, 2022

Thumbnail of user naomit148
Maryland
2 reviews
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Website is very easy to navigate.
Website easy to navigate.

Reason I chose this business:

Good quality merchandise.

Quality

Date of experience: April 6, 2024

Thumbnail of user franklins177
South Carolina
1 review
2 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

Item was good, but smaller than expected. Thank you.

Reason I chose this business:

Product is what I need.

Quality

Date of experience: April 5, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

How do I know I can trust these reviews about Ross-Simons?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ross-Simons?