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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7513

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,313 reviews

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Reviews (8,864)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user paulas1179
New Hampshire
1 review
1 helpful vote
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June 7th, 2023
Verified purchase

Shopping experience with OK product is not OK considering returning it very disappointed in the product

Quality

Date of experience: June 7, 2023

Thumbnail of user cathye241
District of Columbia
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Always a pleasure doing business with Ross Simmons.
Love the ring!

Quality

Date of experience: April 1, 2024

Thumbnail of user patriciam1964
New York
2 reviews
0 helpful votes
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March 9th, 2023
Verified purchase

Very happy with company Always a pleasure to shop on line very fast checkout and description is always accurate Very Happy Customer

Reason I chose this business:

I like the merchandise and never had a problem shopping online

Quality

Date of experience: March 9, 2023

Thumbnail of user m.k.k
Georgia
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

The item was a little splurge gift for myself and I love it. I have other Henri Daussi pieces.

Quality

Date of experience: October 28, 2023

Thumbnail of user kathyf935
California
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Received items quickly and safely. Loved the jewelry I've received

Quality

Date of experience: March 28, 2024

Thumbnail of user kimberlyd1731
Massachusetts
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Good service no issues. I will continue to purchase other items.

Quality

Date of experience: March 30, 2024

Thumbnail of user lauriet254
Alabama
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

Beautiful engraved sterling silver baby rattle and cup

Quality

Date of experience: March 30, 2024

Thumbnail of user sarahw2408
Georgia
1 review
0 helpful votes
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February 25th, 2024
Verified purchase
• Updated review

Good experience. The items I purchased were exactly what it looked like in the picture.

Quality

Date of experience: February 25, 2024

Good experience
February 15th, 2024
Verified site experience
• Previous review

Date of experience: February 15, 2024

Thumbnail of user annem1848
Texas
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Exactly as pictured. About to buy grom here again.

Easy, nice, quite fun to chat with.

Service
Quality

Date of experience: March 30, 2024

Thumbnail of user deee94
California
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

I'm keeping 3 of the items as they're beautiful but I'm returning one item because it is not what I thought it was.

Reason I chose this business:

I know you have a large selection.

Date of experience: November 14, 2022

Thumbnail of user thomaso880
New York
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Always easy to order and get a timely product receipt, no hassle. Had a little issue with first order, but was resolved quickly.

Didn't understand type of earring, had to send back

Reason I chose this business:

Past experience

Service
Quality

Date of experience: December 16, 2022

Thumbnail of user karenc3457
Florida
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

It was very easy to order the items and they came packaged well and each in its individual Box very happy thank you

Reason I chose this business:

I remember Ross Simons from my childhood so I gave it a try as an adult

Quality

Date of experience: December 23, 2022

Thumbnail of user michelleb3755
California
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

It's easy. It's cute, I'm satisfied good quality, it was easy to place an order esp if you are already a valued customer.

Quality

Date of experience: June 29, 2022

Thumbnail of user taylorb493
Illinois
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

We were very satisfied with our experience with Ross-Simons. The Waterford watch arrived on schedule, a wonderful timepiece to adorn our living room.

Reason I chose this business:

We were replacing an older Waterford clock and Ross-Simons popped up on the internet.

Reason I chose this product:

As explained earlier, we were replacing an older Waterford clock that was smaller but similar to the new one.

Quality

Date of experience: May 17, 2022

Thumbnail of user barbarac2596
Texas
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Love the ring and the easy order process. Upon completion of the pay out through affirm, my intent is to make another purchase.

Reason I chose this business:

Reputation.

Quality

Date of experience: July 4, 2022

Thumbnail of user suzannew424
Arkansas
1 review
0 helpful votes
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July 4th, 2022
Verified purchase
• Updated review

I have yet to send these gifts to their intended recipients, but I am confident that they will be pleased with my selections!

Reason I chose this business:

I wanted to find something special for my niece and a friend who is going through a difficult time.

Date of experience: July 4, 2022

I'm always pleased with my experience when shopping...
May 3rd, 2022
Verified site experience
• Previous review

I'm always pleased with my experience when shopping here

Reason I chose this business:

I am treating myself to another layering ring

Date of experience: May 3, 2022

Thumbnail of user bobbyh144
Washington
2 reviews
0 helpful votes
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May 21st, 2022
Verified purchase

Everything was at my fingertips, plenty of selections, easy to order. I was most impressed since I am not that computer savvy person.

Reason I chose this business:

Previous customer and products are excellent quality.

Quality

Date of experience: May 21, 2022

Thumbnail of user steveo48
Wisconsin
3 reviews
1 helpful vote
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October 10th, 2022
Verified purchase

I have now placed 2 orders with Ross-Simmons and both were handled very promptly and efficiently. I will definitely return as a customer!

Reason I chose this business:

Intrigued by the selection and affordable price.

Quality

Date of experience: October 10, 2022

Thumbnail of user cathyr46
Maryland
4 reviews
17 helpful votes
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August 7th, 2022
Verified purchase

I didn't end up keeping my purchase, but it had nothing to do with the quality. The style just didn't work on me.

Reason I chose this business:

Because they sell quality products. Have bought several items there over the years.

Quality

Date of experience: August 7, 2022

Thumbnail of user sharig83
Massachusetts
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Nothing wrong with Ross, mail man drivers to wrong address, luckily my neighbors are honest.
Ring size runs very small. Had to return.

Reason I chose this business:

Good quality products, reasonable pricing.

Quality

Date of experience: October 8, 2022

Thumbnail of user peggyl118
South Carolina
2 reviews
1 helpful vote
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April 7th, 2024
Verified purchase
• Updated review

Very beautiful! Exactly what I was hoping it would be!

Date of experience: March 28, 2024

Love this shop!
September 17th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Always satisfied

Date of experience: September 17, 2022

Thumbnail of user patriciag2944
New York
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
• Updated review

I accidentally ordered the Italian knot instead of the Celtic knot but I'm keeping it for myself instead of gifting it to my MOH.

Quality

Date of experience: March 26, 2024

Found what I was looking for!
March 26th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Internet search for celtic knot necklace and liked the image that I found.

Date of experience: March 16, 2024

Thumbnail of user susana1947
Washington
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

I like the twist to the gold bangle. A bit thinner that I thought it was from the picture. Still fits nice and goes with my other bangles

Reason I chose this business:

I decided to try it and see.

Quality

Date of experience: July 23, 2022

Thumbnail of user bernadettet66
Georgia
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

I ordered a pair of pearl studs which were much smaller than expected however, I chose to keep them since they are a gift for a 9-year-old girl.

Quality

Date of experience: August 7, 2022

Thumbnail of user catherineb1012
South Carolina
2 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

Very good the one package came a day later than it said it would. Both were here by this morning. The jewerly is lovely. C Beard

Reason I chose this business:

Text on my phone. Tired of sad and angry news

Quality

Date of experience: June 24, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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