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Ross-Simons has a rating of 4.7 stars from 8,913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,457 reviews
Had to send 1 bracelet back - came detached from clasp after 1 wear - with several orders would be told I would receive additional discount with 2nd order - never received and no response why -
Have been looking for extenders - received mail (JH242138B)
Previous address ( in Frisco TX)
Date of experience: November 23, 2024
I've had great experiences with Ross Simon. Past orders received as described. This item was just as described. The recipients of my past purchases have all been pleased with their gifts.
Item I wanted was available.
Date of experience: November 26, 2024
Product was easy to locate, great price, easy checkout, and an added bonus of free shipping!
Received a Ross-Simmons gift from a family member; was extremely pleased; decided to add it to my list of places to shop.
Date of experience: January 8, 2025
This ring is so pretty! The topaz rivals diamonds. Very sparkly and tasteful. A nice combination of sapphires, light blue and clear topaz, a really great value for the price.
Date of experience: November 27, 2024
I couldn't find the dimensions of the pendant I ordered so someone was kind enough to send the info to me. I ordered the item as a gift and look forward to receiving it soon. Thanks for the great customer service!
Date of experience: November 11, 2024
It would be very helpful if you could include dimensions of the locket necklaces that I was looking at. The size of the photo that could be included was shown, but not the actual dimensions of the items.
Unique locket necklace
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 10, 2024
My granddaughter will absolutely love the penguin earrings I bought her for Christmas! They're adorable and just the right amount of bling!
Date of experience: December 17, 2024
I ordered a beautiful pair of emerald-cut garnet earrings. They are well crafted, a rich red color, and were packaged in a lovely box and velvet pouch. I love to wear them and get many compliments!
I know that the product will be of high quality
Date of experience: November 24, 2024
I have bought both the gold and white gold magnetic clasps several times to make fastening my fine jewelry necklaces much easier. They will work on bracelets with "lobster " clasps, too.
I have been looking at these earrings for a few months. These earrings appear to be a great price to value item.
Date of experience: November 17, 2024
Easily found what I wanted. Good value.
Have shopped website previously.
Date of experience: May 9, 2022
I've purchased many items from Ross Simons, all as gifts. Never has a recipient been disappointed and the same for myself. Great quality and beauty in every piece.
Ross-Simons is my go to jewelry store for all of my jewelry needs. I'm never disappointed!
Date of experience: November 17, 2024
Was beyond frustrating with my attempting to change my password since I have one already on record, but, can't recall correct one. Your site didn't allow me to input the new one and kept saying, "not the one we have on record". Do I know if I have any credit with your company having purchased in the past, have no idea! I gave up and just ordered.
Wanted to purchase a holiday gift for a friend and there's always something in your inventory that matches what we are in need.
Date of experience: December 5, 2023
I receive your periodic catalog
Date of experience: November 6, 2023
I wasn't happy about the fact you use the USPS
They are incredibly slow and unreliable
And it's my own fault, but I was disappointed in the size of the bees at that price. I thought they would be more substantial, but that's my fault for not looking more closely.
Date of experience: November 19, 2024
I was skeptical of online jewelry purchasing... but this is a beautiful product... and I am pleased with the necklace
Date of experience: December 17, 2024
I shopped at Ross-Simons first and found just what I wanted. Then did comparison shopping at a half dozen other jewelry sites. I could have saved time and been able to enjoy my earrings sooner if I'd stuck with my first choice. I love these earrings.
Sleep earrings
Date of experience: November 1, 2024
It has been several years since I last shopped Ross Simons but this shopping experience today was very nice and straight forward and using discount codes was super easy.
Because I had a catalog full of beautiful things.
Date of experience: November 25, 2024
The clasp doesn't keep the earing secure. They have fallen out twice so I'm afraid to wear them.
Date of experience: January 3, 2025
I have never ordered from Ross-Simons before so I was a little hesitant I ordered 14KW 1.00CTW Huggie Diamond Hoop Earrings. I am so happy that I went on an ordered these They are ABSOLUTELY STUNNING and exactly what I wanted. The shipping was great they came ahead of the date. Definitely Will be Ordering Again
Date of experience: December 8, 2024
This ring was a birthday gift. My daughter loved it. The quality is outstanding just like every piece I've purchased from Ross Simon. This is my go to site for beautiful jewelry.
Date of experience: November 18, 2024
My daughter's husband died in March. Both were born in Septemeber. The classy blue sapphire ring made her so happy Christmas morning. Than you
Date of experience: December 25, 2024
Ross Simons has a fabulous selection of gift giving for all Seasons! Their returns are easy and quick and customer service is very helpful and responsive.
Annual Christmas ornaments and jewelry sale
Date of experience: November 18, 2024
I ordered what I thought was a beautiful necklace with pretty charm like sea creatures. The quality was so disappointing and the pictures displayed did not depict the chintzy piece of jewelry I received. I returned it with no problem and I appreciate the ease if the return.
The customer service rep was very kind and easy to work with. Quick service.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2024
We appreciate your feedback always hope you love the item you receive. We know shopping online can be difficult and we try to describe our items as best we can and show them on our model to give the best representation. The return has been received and a refund issued. We thank you for shopping Ross-Simons.
Necklace caught my eye
Date of experience: October 23, 2024
I've purchased several times and was always pleased with my purchase. Sometimes the items are smaller than I thought, but the quality is always there.
Because of the great quality of jewelry they sell.
Date of experience: November 19, 2024
I ordered a trendy pearl necklace. There was a major shipping snafu on the part of the post office. Once I received my necklace I was pleased. It is lighter in weight than I expected. The Ross Simon black box packaging is very nice. A jewelry pouch that snaps inside a mini drawer. The packaging indicates that Ross Simons cares about the protection of their product.
My order was sent to the wrong state! I called customer service and the rep was just as appalled as I was. She was honest and stated that there was no discernible reason for the error, She assured me that if my item did not arrive by Monday, they would send another one. The rep was very courteous and professional.
Date of experience: November 5, 2024
We are glad to learn that you love the necklace and were provided with great customer service! Your package was picked up by UPS, who takes it first to an out-of-state distribution center, where it is then re-directed to the correct state for your postal carrier to deliver it to your home. It can be disconcerting when people see that it went to another state early on in the delivery, but that is typical, until it gets redirected. Thank you for shopping with Ross-Simons, we look forward to shopping with you again!
I called they said they were real Trust me there not...I would not recomend these earrings to anyone
Date of experience: January 1, 2025
We always want our customers to be 100% satisfied with their pieces, and for that reason offer a 30-day money back guarantee. You may reach out to us directly at (800)835-0919 or use our easy online return processing. We understand that you were not pleased with the Emerald Earrings, but we can assure you they are genuine. The emeralds in these earrings are opaque stones that are in a more natural state. You may see characteristics in the stone that occur naturally and does not have the surface polish of a finished high polished stone. Like most colored gemstones on the market today, those in Ross-Simon's collection may be treated to enhance their color and beauty. We have reached out to assist.
My experience at Ross Simons was as expected. Ordered my items, they were delivered on time, and I received emails detailing the order, when shipped and when they arrived.
Perfect experience! Thanks
Date of experience: November 27, 2024
Ordered studs that have a "flat back" for comfort. But this company forces you to purchase them as singles, not a pair…which makes the price for 1 set of TINY (and I mean TINY!) earring astronomically expensive. Buyer BEWARE.
No reply
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2024
Most of our flat back earrings are sold with a choice of purchasing them as singles, or pairs. This particular earring is only offered as a single. All of our flat back earrings are specifically designed to be very petite, as they need to fit both an earlobe and cartilage. You may certainly return anything within 30 days of purchase. We have reached out to assist.
They came in a timely manner. Would definitely recommend these. Gave ont to my 2 daughters and daughter in law.
Advertisement
Date of experience: December 25, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
If you select a free standard shipping, we do ship out USPS and find that almost all of our customers receive their pieces within the 5-day delivery time that we estimate when checking out. When tracked, we see that you did receive your piece on the fifth day. If you would prefer a faster delivery time, we do offer UPS 2-day, or UPS Overnight, for an additional charge. (If you join our VIP Club, you will receive Free 2-day shipping on all of your jewelry purchases for a year!) We understand it can be challenging to depict size online, that's why we always include the item dimensions on the Product Details section, as well as include a photograph taken to scale on the model. We always want you to be 100% satisfied with your pieces and offer a 30-day return or exchange policy. Thank you for choosing Ross-Simons.