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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7513

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,313 reviews

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Reviews (8,864)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user laurenp719
North Carolina
1 review
1 helpful vote
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May 12th, 2023
Verified purchase

A beautiful piece of jewelry as always from RS, excellent customer service & a speedy delivery!

Quality

Date of experience: May 12, 2023

Thumbnail of user ursulah68
Texas
2 reviews
3 helpful votes
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May 11th, 2023
Verified purchase

Love the jewelry! Pictures are very accurate compared to what you buy. Very easy ordering process.

Reason I chose this business:

I've been a Ross Simon customer for many years

Quality

Date of experience: May 11, 2023

Thumbnail of user debrat904
VI
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Hassle free! The prices are reasonable and the craftsmanship is superb!

Reason I chose this business:

Needed a nice pair of earrings

Quality

Date of experience: March 20, 2024

Thumbnail of user suea489
Ohio
1 review
1 helpful vote
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April 6th, 2023
Verified purchase

When I took out chain with cross it was all knotted. Took me over an hour to unknot

Quality

Date of experience: April 6, 2023

Thumbnail of user kimh1353
Texas
2 reviews
0 helpful votes
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July 10th, 2022
Verified purchase

Jewelry is fabulous and for a decent price. Their catalog is wonderfully especially if your wanting tebe4u time?

Reason I chose this business:

Love the selection available

Quality

Date of experience: July 10, 2022

Thumbnail of user bernadetteb134
Florida
2 reviews
2 helpful votes
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June 12th, 2023
Verified purchase

Love you all in this amazing on line Ross+Simons thank you so much Bernadette Bodnar very good SERVICE

Reason I chose this business:

Best place to buy jewelry. I’ve been shopping for YEARS HERE! Thank you! Now I received a $50.00 coupon for my next ORDER! Thank you Bernadette Bodnar

Quality

Date of experience: June 12, 2023

Thumbnail of user janetn855
New York
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

Couldn't believe how quickly the order arrived. Beautifully packaged for a gift. The rattle and engraving are lovely.

Reason I chose this business:

Found online. One of the few places offering what I was looking for.

Quality

Date of experience: December 14, 2022

Thumbnail of user robinl351
New York
2 reviews
1 helpful vote
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April 2nd, 2024
Verified purchase

Absolutely beautiful, with just the texture and color I expected!

Quality

Date of experience: March 23, 2024

Thumbnail of user jeannes539
Massachusetts
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Great buys. Great products and selections! Love the styles

Quality

Date of experience: March 20, 2024

Thumbnail of user marlenee159
California
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Great selection of products. I only wish items were clearly defined as solid or hallow I know I would buy more if this was noted

Lack of knowledge

Service
Quality

Date of experience: July 28, 2022

Thumbnail of user bobbem3
Arizona
2 reviews
0 helpful votes
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August 30th, 2022
Verified purchase
• Updated review

Difficulty placing order on my phone. Had to go to computer and then couldn't find the bracelet. Site kept offering bracelet I did not want.

Reason I chose this business:

Prior to today have had great success with orders. I like the jewelry.

Quality

Date of experience: July 31, 2022

I appreciate the products and the service
June 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Had time and was determined to find what I like.

Date of experience: June 9, 2022

Thank you very much
June 8th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Good product
Good price

Date of experience: June 8, 2022

Easy and convenient
June 2nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Received catalog

Date of experience: June 2, 2022

Thumbnail of user jillj468
Texas
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Half of my order was out of stock. I've received the earrings, but am waiting on tge matching necklace I ordered at the same time.

Reason I chose this business:

Previous good experience, selection, price

Quality

Date of experience: June 14, 2022

Thumbnail of user pattyl293
New York
1 review
0 helpful votes
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January 10th, 2024
Verified purchase

The chain was so fine that I never would have dared to use it and it came all knotted up. The pendant was missing a stone----NOY HAPPY!

Service
Quality

Date of experience: January 10, 2024

Thumbnail of user julis57
Pennsylvania
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Lovely items best to buy on discount sometimes items are not as well made as I would like hence the offer of insurance from them I gather.

Reason I chose this business:

Variety and prices

Quality

Date of experience: June 22, 2022

Thumbnail of user lisat1013
Idaho
2 reviews
0 helpful votes
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July 10th, 2022
Verified purchase

Great. Easy to use app. Wish you sold size extender/ spacers for when you wear a 1/2 size and its a little too big but love it

Reason I chose this business:

Had styles that I liked

Quality

Date of experience: July 10, 2022

Thumbnail of user todda274
Missouri
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

I've bought from Ross-Simons a dozen times or so and it is always a good experience. The items are as described and arrive in a timely manner.

Quality

Date of experience: June 8, 2022

Thumbnail of user wandaa190
North Carolina
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

The earrings were a lot smaller than expected. They were a gift for my granddaughter. We are yet to try them on. I may be returning them.

Reason I chose this business:

Google search for toddler earrings.

Date of experience: June 10, 2022

Thumbnail of user vickik201
West Virginia
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Website is easy to navigate and responds quickly. Always keep customers well informed about orders and they follow up to ensure delivery!

Quality

Date of experience: May 27, 2022

Thumbnail of user maryb5235
Maine
2 reviews
0 helpful votes
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December 20th, 2022
Verified purchase

Love Ross Simon. Unfortunately I did not look closely at the Byzantine bracelet I purchased. I expected it would be more round.

Reason I chose this business:

Liked the store

Quality

Date of experience: December 20, 2022

Thumbnail of user barbarav968
Minnesota
1 review
2 helpful votes
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September 4th, 2022
Verified purchase

A friend ordered me a gift and sent it to my old home address. I reached out and received excellent customer support.

Very helpful and responsive.

Reason I chose this business:

Value and selection

Service
Quality

Date of experience: September 4, 2022

Thumbnail of user sallys686
Arizona
1 review
3 helpful votes
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October 20th, 2022
Verified purchase

I lost a pearl necklace and was able to replace it, almost identically, within a couple of days, for a reasonable price.

Reason I chose this business:

Ease of shopping, product match to lost necklace.

Quality

Date of experience: October 20, 2022

Thumbnail of user cherylb1604
Arizona
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Easy to order and received promptly. My only complaint is that they were very tiny compared to the depiction on the website.

Reason I chose this business:

Showed up in my Facebook feed.

Quality

Date of experience: May 30, 2022

Thumbnail of user marciav67
South Carolina
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

My experience with Ross-Simmons has been satisfactory. Everything went as planned. I love my china. It was more beautiful than I expected.

Reason I chose this business:

Had the best price and china I was could not find any other place.

Quality

Date of experience: November 20, 2022

Thumbnail of user dorisr255
South Carolina
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

The necklace is exactly as advertised and it was a great price. It arrived in the time frame promised. Good shopping experience.

Reason I chose this business:

Had a positive experience previously.

Quality

Date of experience: July 16, 2022

Thumbnail of user teresitaf11
California
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Ross Simmons delivers a good product the majority of the time with the most amazing customer service whenever I have needed it.

Reason I chose this business:

Customer service. They stand behinds their products always.

Quality

Date of experience: June 1, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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