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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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Reviews (8,865)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user katherinek471
Connecticut
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

The ring was just as described\ pictured, I love it! Now looking for bracelet to go with it - difficult decision to make, so many to choose.

Quality

Date of experience: July 10, 2022

Thumbnail of user dorisa193
Tennessee
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I ordered the wrong size. I need a 10. It was totally my fault. I am going to call customer resources for a return # Tuesday.

Reason I chose this business:

I ordered from an ad in my paper earlier this year.

Service
Quality

Date of experience: May 28, 2022

Thumbnail of user helenc1227
Texas
1 review
1 helpful vote
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July 19th, 2023
Verified purchase

Bought these items for my wife & she loved them! Great looking locket & necklace.

Reason I chose this business:

Wife showed me several jewelry items that she really liked so, I bought a couple.Great looking & pretty price reasonable.We collect Murano Glass & she needed a new locket.She looks beautiful wearing this jewelry!

Quality

Date of experience: July 19, 2023

Thumbnail of user aliciao84
New Jersey
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

For the amount of money spent, I thought I would get a closure that was easier to use. The clasp is way to small and lightweight.

Reason I chose this business:

I had many years ago with ross simons and was happy then.

Quality

Date of experience: July 19, 2022

Thumbnail of user chrisp1811
Illinois
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

I didn't know the company and was apprehensive but wanted the ring that I saw. Got it in a timely manner. Was as advertised. Very pleased.

Reason I chose this business:

Because of the product they were selling

Reason I chose this product:

I gave my cross ring away and was sorry. Now I had a chance to get another one.

Quality

Date of experience: May 10, 2022

Thumbnail of user carlat256
North Carolina
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

I've been looking for a ring like this for awhile and I absolutely love it

Reason I chose this business:

The quality and pricing

Quality

Date of experience: January 24, 2023

Thumbnail of user maryc4266
Virginia
1 review
1 helpful vote
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October 22nd, 2022
Verified purchase

The giraffe pendant is beautiful! I'm giving it to my sister in law who is from South Africa and I know she's going to love it.

Reason I chose this business:

I saw an ad in National Geographic History magazine

Quality

Date of experience: October 22, 2022

Thumbnail of user sunniet5
California
1 review
1 helpful vote
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May 31st, 2023
Verified purchase

The hoops are very small, could barely close the clasp. I will be returning them

They were very helpful instructing me on how to return the earrings

Reason I chose this business:

Have made previous purchases

Service
Quality

Date of experience: May 1, 2023

Thumbnail of user steves3356
Tennessee
1 review
1 helpful vote
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April 11th, 2023
Verified purchase

Beautiful and came quick. No issues with anything. The box it came in was nice.

Quality

Date of experience: April 11, 2023

Thumbnail of user judyg963
Illinois
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

My expectations met. The product I ordered is lovely and the entire process went smoothly.

Quality

Date of experience: August 15, 2023

Thumbnail of user amparof6
California
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

First time easy to order. Received very quickly so far very impressed with the service.

Reason I chose this business:

Saw the ring and liked it

Quality

Date of experience: February 6, 2023

Thumbnail of user bruces556
Colorado
2 reviews
0 helpful votes
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February 4th, 2023
Verified purchase

Great so far. Was a neat gift for my wife for Valentines Day. Thank you.

Reason I chose this business:

Came up searching for Amber on line.

Quality

Date of experience: February 4, 2023

Thumbnail of user jackil27
California
1 review
1 helpful vote
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September 26th, 2023
Verified purchase

The anchor with a cross and beautiful jewels is gorgeous! You will love it it!

Reason I chose this business:

An ad on Facebook displaying this necklace.

Quality

Date of experience: September 26, 2023

Thumbnail of user kristels8
Pennsylvania
1 review
1 helpful vote
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August 12th, 2022
Verified purchase

Jewelry, specifically necklace, was nicer than pictured. Great quality and timely order processing and shipping!

Reason I chose this business:

Variety of pieces.

Quality

Date of experience: August 12, 2022

Thumbnail of user joanf529
California
1 review
1 helpful vote
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February 18th, 2023
Verified purchase

The earrings are a-lot smaller then they look like in the picture. I am disappointed.

Quality

Date of experience: February 18, 2023

Thumbnail of user normb65
South Carolina
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Very good. My wife was happy with the look, quality, and fit of the item.

Reason I chose this business:

Saw advertisement in USA Today and wife liked it.

Quality

Date of experience: August 28, 2023

Thumbnail of user sherrim430
New York
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

The necklace is all I expected and more! The length is good and so is the quality.

Quality

Date of experience: March 7, 2024

Thumbnail of user carolyno385
Georgia
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

The ring us really pretty. A wee bit too small for me.

Quality

Date of experience: March 7, 2024

Thumbnail of user robins1269
Florida
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I hate having to do these reviews- takes away time- saying I received it and I am satisfied should be enough

Quality

Date of experience: June 25, 2022

Thumbnail of user kellyr994
Texas
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Love the special offers in magazines, would love to see gold options offered now and then! Easy to order, lovely piece!

Reason I chose this business:

Offer in magazines and I'm familiar with the company.

Quality

Date of experience: June 24, 2022

Thumbnail of user martind486
GB
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Good website, easy to use
Purchase made for wife's birthday and it has arrived in good time, so thanks for that

Quality

Date of experience: June 26, 2022

Thumbnail of user joyces1007
Delaware
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I love Ross -Simons. You all never disappoint. I have order a number of items from RS and Like them all.

Quality

Date of experience: July 1, 2022

Thumbnail of user nikia51
Texas
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Love my necklace! Very good quality. Heavier beads than expected, which is good! My new favorite online shopping site for jewelry.

Reason I chose this business:

Affordable and beautiful jewelry. High quality.

Quality

Date of experience: December 1, 2022

Thumbnail of user joann315
Maryland
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

OK - unable to get the clearance book page number and the number for item I was interested in (another gold bracelet.

Reason I chose this business:

I like your stock and also the prices.

Quality

Date of experience: July 7, 2022

Thumbnail of user maxinep57
Oregon
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Love my necklace and it was exactly as I expected. The photos showing it on the actual person. I'd very helpful

Reason I chose this business:

Fast and good products

Quality

Date of experience: July 15, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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