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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 9,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    953
  • Shipping
    47
  • Quality
    7732

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,663
Neutral
163
Negative
119
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48,958 reviews

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Reviews (9,087)

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Reviews that mention popular keywords

shopping experience (154) quality jewelry (123) customer service (471) quality products (112) christmas gift (99) sterling silver (105) ross simons (1152) post office (17)
Thumbnail of user dennisb1362
Arizona
2 reviews
0 helpful votes
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December 24th, 2022
Verified purchase

Easy to navigate the site, and the item I purchased arrived right on on time and in perfect condition.

Reason I chose this business:

Only place I found the item at a reasonable price.

Quality

Date of experience: December 24, 2022

Thumbnail of user elizabethh2285
Florida
1 review
1 helpful vote
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August 22nd, 2022
Verified purchase

I ordered 2 prs of earrings in separate orders recently and both orders arrived quickly and I am very pleased with both.

Reason I chose this business:

I found a great deal for something I was looking for!

Quality

Date of experience: August 22, 2022

Thumbnail of user aliciap417
New York
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

It's a really beautiful and stylish piece, I received the Gold A necklace. Its very well made a modern.

Reason I chose this business:

The style is very modern.

Quality

Date of experience: November 26, 2022

Thumbnail of user pamelap1595
California
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Simple and good quality. It was terrific.product is nice. The only complaint is that the chain is too fine.

Reason I chose this business:

Good company.

Quality

Date of experience: November 28, 2022

Thumbnail of user johns14714
Washington
1 review
2 helpful votes
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December 1st, 2023
Verified purchase

Very impressive holiday necklace. My wife was thrilled! The necklace looks much better in person than the image in the internet.

Quality

Date of experience: December 1, 2023

Thumbnail of user shannonm1123
Georgia
1 review
1 helpful vote
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November 5th, 2022
Verified purchase

Easy!
Always tempting!
I love to buy cute / classy earrings for holidays.
I'll be buying something for Valentine (pink)!
I love pink.

Reason I chose this business:

I loved the earrings for approximately 1 week & it’s my Birthday Wednesday November 9th I thought I would buy myself something I loved. I definitely don’t need earrings, I have so many! I found these special ♥️

Quality

Date of experience: November 5, 2022

Thumbnail of user karenm5722
Florida
1 review
1 helpful vote
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January 14th, 2024
Verified purchase

Always a great, user friendly website experience. Quality merchandise--great service and very prompt shipping.

Reason I chose this business:

Great products and selection.

Quality

Date of experience: January 14, 2024

Thumbnail of user hopeb43
Florida
2 reviews
0 helpful votes
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September 1st, 2022
Verified purchase

I absolutely love the silver and gold heart bracelet. It is a substantial piece and I highly recommend it.

Quality

Date of experience: September 1, 2022

Thumbnail of user celestep75
Maryland
2 reviews
0 helpful votes
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September 1st, 2022
Verified purchase

Slightly larger stones and slightly more study wires, and this would have been a total winner of a purchase.

Reason I chose this business:

I got an ad

Quality

Date of experience: August 2, 2022

Thumbnail of user susannem103
North Carolina
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Shipping was slow and the products were very low quality. The diamonds had zero sparkle and very beyond cloudy.

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: June 6, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We are sorry to learn of the issue you are having with your jewelry. We do understand how shopping from can be difficult and offer returns for a full refund within 30 days. To better help you with shopping for diamonds online, we do offer the diamond grade and clarity in the product details located below the description. This information can help you with determining the type of diamonds you will receive.

Thumbnail of user juliav167
New York
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

Love the selection and prices. So easy to shop too. Love the site's functionality--ability to filter, select, save, buy.

Reason I chose this business:

Been looking for certain items -- found them.

Quality

Date of experience: March 12, 2022

Thumbnail of user williamm4048
Nevada
1 review
0 helpful votes
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May 9th, 2022
Verified purchase
• Updated review

Description did not disclose the size of the cross on the necklace. The actual is smaller than I thought.

Quality

Date of experience: May 9, 2022

Difficult to check out
May 29th, 2022
Verified site experience
• Previous review

Difficult to check out. Too many intermediate popups.

Date of experience: April 29, 2022

Thumbnail of user andyb654
California
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Exactly what I wanted. The quality was more than I expected for the price. I would recommend Ross-Simons, in fact I have

Reason I chose this business:

Found the jewelry I wanted

Quality

Date of experience: December 3, 2022

Thumbnail of user agik1
Maryland
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Horn looks as good in person as it did in the catalog. Very happy with the whole shopping experience.

Reason I chose this business:

They had more horns to choose from.

Quality

Date of experience: October 1, 2023

Thumbnail of user anns1387
Louisiana
1 review
1 helpful vote
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August 11th, 2022
Verified purchase

The bracelet was great looking and very delicate…. So delicate that it broke on the second day that I wore it…

Reason I chose this business:

Have shopped with y’all for many years and usually very pleased with your jewelry.

Quality

Date of experience: August 11, 2022

Thumbnail of user joanb1015
California
2 reviews
0 helpful votes
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August 11th, 2022
Verified purchase

Great color between periwinkle and sky blue
Silver work not great but adequate for costume jewelry. Not fine jewelry

Reason I chose this business:

Repeat customer

Quality

Date of experience: August 11, 2022

Thumbnail of user loril842
Florida
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Our daughter is going to Love her gift! We can't wait to give her the necklace for her birthday! It is perfect!

Reason I chose this business:

Low prices and large selection

Quality

Date of experience: August 11, 2022

Thumbnail of user valeried511
Massachusetts
1 review
1 helpful vote
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July 10th, 2023
Verified purchase

I absolutely delighted with my green amethyst earrings and ring. The earrings are comfortable on my ears and look great. The ring is perfect

Reason I chose this business:

I love the jewelry

Quality

Date of experience: July 10, 2023

Thumbnail of user fredh913
Georgia
1 review
1 helpful vote
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October 4th, 2023
Verified purchase

Needed help, got it from a very nice lady. I needed a little help placing m order and she was very polite and helpful

Reason I chose this business:

Ad in Saturday Evening Post

Quality

Date of experience: October 4, 2023

Thumbnail of user carlah378
Oklahoma
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

I love to shop with Ross Simmons and love and enjoy all my purchases so far. I am please with my purchase. Thank you.

Reason I chose this business:

I choose Ross Simmons because I love jewelry it is well made and most of the jewelry are different from other companies jewelry.

Quality

Date of experience: July 27, 2022

Thumbnail of user rebeccat1260
Arkansas
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

This item was purchased for a young teenager's birthday. I was impressed with its quality and with how quickly a personalized item was shipped.

Reason I chose this business:

I liked the item’s look online.

Date of experience: February 24, 2023

Thumbnail of user ginap349
Nevada
2 reviews
0 helpful votes
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May 30th, 2022
Verified purchase

I bought an sterling anklet for my daughter. She absolutely loved it as I thought she would.
I would recommend Ross-Simons to my friends.

The customer service agent was very kind and efficient and satisfied all my answers.

Reason I chose this business:

I have always seen the advertisements in the news paper and have liked most of the very attractive jewelry.

Service
Quality

Date of experience: May 30, 2022

Thumbnail of user janetm1775
California
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

The necklace is just the right size. Not so slender that it can't be seen, yet not bulky or flamboyant. Just the right touch.

Quality

Date of experience: May 31, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Janet, we love that you found the perfect piece for you!

Thumbnail of user gailz49
Texas
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

The size of the item was extremely small. This would be an item for a very young child this is not an adult size!

Date of experience: June 12, 2022

Thumbnail of user kathrynz285
Florida
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Saw them
Ordered them
They came in a timely manner and I was updated along the way.
Love them

Quality

Date of experience: May 28, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We are glad that you love the Pink Opal Bumblebee Earrings! They are beautiful and we hope you enjoy them for a long time.

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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