Ross-Simons has a rating of 4.7 stars from 9,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
I always receive the jewelry I order from Ross Simons quickly and in great condition. The jewelry always looks as pictured on the website
Selection and quality
Date of experience: June 21, 2022
LOVE the ring but a stone is missing on the band. I am waiting on a return label so I can return and get a replacement.
Joanne was very helpful and worked quickly to get a label mailed to me. When I get the label I will return the ring and anxiously wait for the replacement.
Date of experience: August 14, 2022
The stones in the ring were microscopic not at all the the picture showed I returned it the day it arrived for a refund. Not worth the price.
It had the styles I was interested in
Date of experience: August 23, 2022
The tracking was convenient and the quality was beautiful. I liked the little bag it came with. I sent it back for an exchange for the larger size
They were helpful and quick
My friend was wearing this bracelet on vaca and I was obsessed with it all week
Date of experience: July 16, 2022
Website is easy to navigate
Clear pictures and accurate descriptions.
Easy to order.
Prompt shipping.
I have ordered previously and have been pleased with my purchases
Date of experience: June 26, 2023
Great place to shop for the best jewelry affordable! It is indeed a great place to shop! I can always be assured I will receive the very best!
It has always pleased my taste!
Date of experience: June 3, 2022
Always a great experience shopping Ross Simons!
These are a gift for a niece's sweet 16 birthday and I know she will love them. I know I do!
I have always had a great experience with quality and service.
Date of experience: June 11, 2022
I love the service offered by Ross and Simmons. I ordered earrings and necklace and ring. All beautiful!
Date of experience: July 24, 2022
Bracelet is beautiful and the price was great. From ordering to delivery the process was quick and easy
Great reputation for beautiful jewelry and value
Date of experience: August 13, 2023
I love shopping with Ross and Simmons. If I order something and do not like it. I can always return it.
Date of experience: June 30, 2023
I enjoy shopping with Ross Simmons the jewelry is so beautiful. They make it easy to dhop
Love the jewelry
Date of experience: March 15, 2023
Website was easy to use, product I was looking for was easy to locate with only one click, check out and payment was a breeze.
Quality of all items and price. Best store to shop at for jewelry.
Date of experience: May 8, 2022
Finding the earrings that I wanted was easy. Placing the order was simple. I received the earrings in a timely manner and they were what I expected.
I purchased from them before.
Date of experience: May 10, 2022
Very thorough description of the product, and I especially like the picture diagram of the necklace chain length.
I received your catalog via mail and was looking for a special wedding gift.
Date of experience: July 5, 2022
Item was damaged and returned for a full refund! Horrible experience trying to prove the item was damaged!
Very difficult to work with! Item was damaged and I had to send numerous pictures to prove it!
Thought was a reputable company
Date of experience: July 15, 2022
I appreciate the pictures featuring the models wearing the product as it makes it easy to see the length and size.
Have purchased with Ross-Simons previously and am always happy.
Date of experience: May 12, 2022
The process was very good, but the article is smaller than I thought but it is very pretty and well manufactured
Date of experience: June 26, 2022
Beautiful quality earrings. Will be a gift for my mother. Looking now for gift for friend's milestone birthday.
Quality, uniqueness
Date of experience: June 7, 2022
Easy and dependable and always beautiful gifts. Items are as represented and fairly priced. Sales are great too.
Dealing with them for year's
Date of experience: September 29, 2023
Date of experience: April 26, 2023
I ordered 2 necklaces for gifts love them. Hard to believe the quality while still being affordable.
Date of experience: January 7, 2024
Earrings just as described and shown in your the picture. Delivered in a timely manner. Love the earrings!
Date of experience: June 25, 2022
The earrings are very small compared to the size in the catalog and on the model displaying them. Also the lock on the earrings does not work.
Date of experience: November 12, 2023
Easy to use site. Quick, easy delivery!
The necklaces we ordered were exactly for what we were looking!
Looking fo specific item and they popped up with other items on line.
Appreciated choice of length of chain.
Date of experience: May 16, 2022
It was easy to place the order, the catalog has a good variety of products and it is easy to choose.
I had purchased the pendant for Valentine's day so it was a good opportunity of getting the earrings for Mother's Day
Date of experience: April 28, 2022
Disappointed in the quality of the stones. Almost as clear as glass. Sometimes you get a good product, sometimes you don't!
Date of experience: June 14, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We appreciate your feedback. We regret to learn of the issues you have previous had with returning your order. Our focus is a commitment to service and satisfaction. We would like to know more about your experience. Please call us 24 hours a day, 7 days a week at 1-800-521-7677.