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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 9,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    953
  • Shipping
    47
  • Quality
    7732

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,663
Neutral
163
Negative
119
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48,958 reviews

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Reviews (9,087)

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Reviews that mention popular keywords

shopping experience (154) quality jewelry (123) customer service (471) quality products (112) christmas gift (99) sterling silver (105) ross simons (1152) post office (17)
Thumbnail of user faithy23
District of Columbia
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

I always receive the jewelry I order from Ross Simons quickly and in great condition. The jewelry always looks as pictured on the website

Reason I chose this business:

Selection and quality

Quality

Date of experience: June 21, 2022

Thumbnail of user tammaram7
Maryland
1 review
1 helpful vote
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August 14th, 2022
Verified purchase

LOVE the ring but a stone is missing on the band. I am waiting on a return label so I can return and get a replacement.

Joanne was very helpful and worked quickly to get a label mailed to me. When I get the label I will return the ring and anxiously wait for the replacement.

Service
Quality

Date of experience: August 14, 2022

Thumbnail of user susank2358
Vermont
1 review
2 helpful votes
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September 22nd, 2022
Verified purchase

The stones in the ring were microscopic not at all the the picture showed I returned it the day it arrived for a refund. Not worth the price.

Reason I chose this business:

It had the styles I was interested in

Quality

Date of experience: August 23, 2022

Thumbnail of user ilanav2
District of Columbia
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

The tracking was convenient and the quality was beautiful. I liked the little bag it came with. I sent it back for an exchange for the larger size

They were helpful and quick

Reason I chose this business:

My friend was wearing this bracelet on vaca and I was obsessed with it all week

Service
Quality

Date of experience: July 16, 2022

Thumbnail of user deborahj1359
Ohio
1 review
1 helpful vote
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June 26th, 2023
Verified purchase

Website is easy to navigate
Clear pictures and accurate descriptions.
Easy to order.
Prompt shipping.

Reason I chose this business:

I have ordered previously and have been pleased with my purchases

Quality

Date of experience: June 26, 2023

Thumbnail of user christines73
Virginia
2 reviews
1 helpful vote
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June 3rd, 2022
Verified purchase

Great place to shop for the best jewelry affordable! It is indeed a great place to shop! I can always be assured I will receive the very best!

Reason I chose this business:

It has always pleased my taste!

Quality

Date of experience: June 3, 2022

Thumbnail of user wendym120
Pennsylvania
6 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

Always a great experience shopping Ross Simons!
These are a gift for a niece's sweet 16 birthday and I know she will love them. I know I do!

Reason I chose this business:

I have always had a great experience with quality and service.

Quality

Date of experience: June 11, 2022

Thumbnail of user amandal1555
New Jersey
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

I love the service offered by Ross and Simmons. I ordered earrings and necklace and ring. All beautiful!

Quality

Date of experience: July 24, 2022

Thumbnail of user catherinef136
Virginia
2 reviews
0 helpful votes
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August 13th, 2023
Verified purchase

Bracelet is beautiful and the price was great. From ordering to delivery the process was quick and easy

Reason I chose this business:

Great reputation for beautiful jewelry and value

Quality

Date of experience: August 13, 2023

Thumbnail of user sabrinap202
Florida
1 review
1 helpful vote
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June 30th, 2023
Verified purchase
• Updated review

I love shopping with Ross and Simmons. If I order something and do not like it. I can always return it.

Quality

Date of experience: June 30, 2023

Sabrina Pinkston
March 15th, 2023
Verified purchase
• Previous review

I enjoy shopping with Ross Simmons the jewelry is so beautiful. They make it easy to dhop

Reason I chose this business:

Love the jewelry

Quality

Date of experience: March 15, 2023

Thumbnail of user lindaa1965
Virginia
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Very very easy
They sent ups to house with label and even licked it up
Quick and easy buying and returns

Service
Quality

Date of experience: May 27, 2022

Thumbnail of user marthar886
Connecticut
1 review
1 helpful vote
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May 8th, 2022
Verified purchase

Website was easy to use, product I was looking for was easy to locate with only one click, check out and payment was a breeze.

Reason I chose this business:

Quality of all items and price. Best store to shop at for jewelry.

Quality

Date of experience: May 8, 2022

Thumbnail of user rosaliam11
North Carolina
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Finding the earrings that I wanted was easy. Placing the order was simple. I received the earrings in a timely manner and they were what I expected.

Reason I chose this business:

I purchased from them before.

Quality

Date of experience: May 10, 2022

Thumbnail of user dawnm1298
Washington
2 reviews
0 helpful votes
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July 5th, 2022
Verified purchase

Very thorough description of the product, and I especially like the picture diagram of the necklace chain length.

Reason I chose this business:

I received your catalog via mail and was looking for a special wedding gift.

Quality

Date of experience: July 5, 2022

Thumbnail of user jeffreya558
Texas
1 review
1 helpful vote
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August 14th, 2022
Verified purchase

Item was damaged and returned for a full refund! Horrible experience trying to prove the item was damaged!

Very difficult to work with! Item was damaged and I had to send numerous pictures to prove it!

Reason I chose this business:

Thought was a reputable company

Service
Quality

Date of experience: July 15, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We appreciate your feedback. We regret to learn of the issues you have previous had with returning your order. Our focus is a commitment to service and satisfaction. We would like to know more about your experience. Please call us 24 hours a day, 7 days a week at 1-800-521-7677.

Thumbnail of user carolm2516
Florida
2 reviews
0 helpful votes
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May 12th, 2022
Verified purchase

I appreciate the pictures featuring the models wearing the product as it makes it easy to see the length and size.

Reason I chose this business:

Have purchased with Ross-Simons previously and am always happy.

Quality

Date of experience: May 12, 2022

Thumbnail of user altont28
Georgia
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

The process was very good, but the article is smaller than I thought but it is very pretty and well manufactured

Quality

Date of experience: June 26, 2022

Thumbnail of user teresaf494
Indiana
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Beautiful quality earrings. Will be a gift for my mother. Looking now for gift for friend's milestone birthday.

Reason I chose this business:

Quality, uniqueness

Quality

Date of experience: June 7, 2022

Thumbnail of user sheilak321
Florida
1 review
2 helpful votes
  • Send Message
September 29th, 2023
Verified purchase
• Updated review

Easy and dependable and always beautiful gifts. Items are as represented and fairly priced. Sales are great too.

Reason I chose this business:

Dealing with them for year's

Service
Quality

Date of experience: September 29, 2023

Relatively easy!
April 26th, 2023
Verified site experience
• Previous review

Date of experience: April 26, 2023

Thumbnail of user kathyj401
Missouri
3 reviews
0 helpful votes
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January 7th, 2024
Verified purchase

I ordered 2 necklaces for gifts love them. Hard to believe the quality while still being affordable.

Quality

Date of experience: January 7, 2024

Thumbnail of user patriciae1116
Florida
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Earrings just as described and shown in your the picture. Delivered in a timely manner. Love the earrings!

Quality

Date of experience: June 25, 2022

Thumbnail of user marias3373
New Jersey
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

The earrings are very small compared to the size in the catalog and on the model displaying them. Also the lock on the earrings does not work.

Quality

Date of experience: November 12, 2023

Thumbnail of user judithm877
Missouri
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

Easy to use site. Quick, easy delivery!
The necklaces we ordered were exactly for what we were looking!

Reason I chose this business:

Looking fo specific item and they popped up with other items on line.
Appreciated choice of length of chain.

Quality

Date of experience: May 16, 2022

Thumbnail of user jans808
California
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

It was easy to place the order, the catalog has a good variety of products and it is easy to choose.

Reason I chose this business:

I had purchased the pendant for Valentine's day so it was a good opportunity of getting the earrings for Mother's Day

Quality

Date of experience: April 28, 2022

Thumbnail of user jerryh743
Arizona
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Disappointed in the quality of the stones. Almost as clear as glass. Sometimes you get a good product, sometimes you don't!

Quality

Date of experience: June 14, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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