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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,311 reviews
Easy process ordering. I was a little disappointed in the quality of the bracelet, but it was a reasonable price
Date of experience: July 8, 2022
The stone and style of the necklace are exactly what I was hoping for. The chain is very very delicate.
Date of experience: July 17, 2022
Lovely ring and very happy with it. However, I do believe that it is/was very overpriced for the "gold weight" it contains, size of the ring.
Liked the product when I saw it. I
Date of experience: May 1, 2022
I like my earrings. They're a little smaller than I thought they would be, but I like them just fine.
Because I am a VIP and I wanted to use my coupon before it expired... and i needed new earrings (yes, needed!)
Date of experience: July 26, 2022
I love Ross Simons jewelry selection and their stellar customer service. I had a problem getting my account set up and received a phone call (from a live person, not automated) who helped me get everything set up. She was so patient with me, the whole experience was delightful!
I get their catalog and emails
Date of experience: May 20, 2022
I have bought several items for a very special someone, and they have all been beautiful and very well received!
Date of experience: August 1, 2022
The ring was out of stock but still have t been credited back for it. And it didn't say out of stock when I ordered it
Price and wanted what I found
Date of experience: May 8, 2022
While shopping, my basket would 'lose/delete' my shopping cart. Three times! I finally separated my purchases and placed multiple orders.
Date of experience: December 6, 2022
Quick shipping, had no problems with this order. Item is exactly as advertised. Very pleased and happy with this order!
Good price.
Date of experience: August 16, 2022
The necklace arrived all in a knot. The stones are dull with no luster as depicted in the picture.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2023
The pearl necklace is a good product at a fair price.
Date of experience: November 26, 2023
The necklace was extremely thin and the clasp was not easy to use. I returned it.
Date of experience: November 1, 2023
Lovely gifts for my mom and sister for Christmas. Shopping for their favorite styles was easy.
Quality and selection
Date of experience: November 4, 2023
Fit my needs
Date of experience: October 6, 2022
I love the necklace but was very disappointed on its packaging. I had to untangle the chain and it was like it was just thrown in the pouch.
Date of experience: June 30, 2022
I found the item I was looking for quickly and for a very good price.
They came up on Google as having the item I was looking for both in stock and for a good price.
Date of experience: December 6, 2023
The earrings are very pretty and a good weight. I am disappointed in the size. They are a little smaller than I expected.
Date of experience: December 5, 2022
The experience was fine unfortunately the earring surround was too big and heavy so I had to return the item back to you
I received a return slip and returned item same day
Date of experience: July 24, 2022
Product is to thin. I will be returning it. I like the bracelet but it is made for a woman not a man
Date of experience: July 31, 2022
Easy to find just want I wanted at a good value.
Chains are hard to find without a pendant but not at RS
I knew you would have the chain I wanted
Date of experience: June 11, 2022
Good Experience, no problem when ordering this bracelet. But a little disappointed I was looking for this bracelet to be a little heavier.
Looking for good quality bracelet
It looks like a bracelet designed I would enjoy wearing
Date of experience: May 10, 2022
Date of experience: May 3, 2022
Horrible customer service 3 days late item sent back
She wouldn't do anything wanted an argument
Date of experience: January 7, 2024
The shipping was super fast! I love the earrings I bought, started wearing them every day!
The representative was very polite and knowledgeable. She helped me figure out my issue.
Date of experience: October 25, 2023
Not a good process at all! Discounts process stinks and they trick you at every turn!
Date of experience: October 28, 2023
Previous purchaser
Date of experience: May 26, 2022
Easy and convenient, Beautiful pair of earrings. Received on time. Just as Beautiful as seen online.
Quality of products
Date of experience: December 16, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Thank you for your feedback. We regret to learn the item was received knotted; this certainly isn't typical. The Rubies in this necklace are in natural state and will not have the surface luster of a finished high polished stone. The highly polished stones would be a much higher price point.
We also offer a 30-day return policy. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are available 24 hours a day, 7 days a week. Private message was sent.