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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,312 reviews
The website was simple to use. The recipient is happy with the gift.
Liked the look of the earrings
Date of experience: December 17, 2023
Loved the lapis bracelet. But, it's too small. Trying to see if I can find a way to extend it. If can't find a way, will gave to return.
Like your jewelry.
Date of experience: July 26, 2022
Easy, quality jewelry - great service. Excellent selection of Italian made jewelry.
Great selection
Date of experience: October 4, 2023
Great inventory... Lots of choices.
Date of experience: November 20, 2022
They're great! Beautiful products, great service and fast delivery. Love them.
Date of experience: September 28, 2023
I've been a customer for years. Don't buy much but always happy with my purchases.
Date of experience: July 1, 2022
The earrings are lovely. The only con is that the small studs are r much smaller than pictured.
Date of experience: November 23, 2023
My experience was great and I am satisfied. Great customer service.
I did have an issue with a coupon. However, now I'm aware if the policies. Ross and Simon re-issued me another coupon. I'm completely satisfied and will continue to be a patron of them.
I've been a long time customer.
Date of experience: September 6, 2023
Wanted to use my coupon. I was ordering from Arizona. Greg, C. Tells me rudely that because off Eastern standard time that it was canceled and that Ross and Simon's has the right to do that.
I've been a long time customer.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2023
Date of experience: May 6, 2022
I would buy from you again. No question. Thank you
Date of experience: December 3, 2023
I received the earrings in a timely manner. They are a bit smaller than I expected. However, they have a nice shape.
Product quality
Date of experience: December 16, 2022
Love the selection and prices. So easy to shop too. Love the site's functionality--ability to filter, select, save, buy.
Been looking for certain items -- found them.
Date of experience: March 12, 2022
Excellent experience from browsing the website to delivery of the item.
I have shopped with Ross-Simons previously.
Date of experience: June 26, 2023
The photo of the emeralds are much greener. I was disappointed.
On a separate order, a sapphire popped out of the ring after less than 30 days. Makes me very skeptical of my second purchase. CS was efficient in the process, will see if I actually see a replacement on a timely basis.
I’ve been a shopper for almost 40 years and usually am very happy.
Date of experience: June 25, 2023
I have purchased this bracelet three times, and it's never been a disappointment. It's beautiful, and I love it!
The price was reasonable.
Date of experience: June 25, 2022
The whole process was simple with the instructions clearly stated.
Product and price
Date of experience: November 30, 2023
Easy to navigate the site, and the item I purchased arrived right on on time and in perfect condition.
Only place I found the item at a reasonable price.
Date of experience: December 24, 2022
Great item great experience. Glad I bought it. Thanks beautiful
Date of experience: December 1, 2023
I absolutely love the silver and gold heart bracelet. It is a substantial piece and I highly recommend it.
Date of experience: September 1, 2022
Easy!
Always tempting!
I love to buy cute / classy earrings for holidays.
I'll be buying something for Valentine (pink)!
I love pink.
I loved the earrings for approximately 1 week & it’s my Birthday Wednesday November 9th I thought I would buy myself something I loved. I definitely don’t need earrings, I have so many! I found these special ♥️
Date of experience: November 5, 2022
Did not receive the pendant I ordered I want a refund
Never again I buy from them
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2023
Exactly what I wanted. The quality was more than I expected for the price. I would recommend Ross-Simons, in fact I have
Found the jewelry I wanted
Date of experience: December 3, 2022
Super! Easy to order and good sales. I like the sales!
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Date of experience: April 27, 2023
I was disappointed that the back was hollow. Not sure whether I will keep it.
Date of experience: November 8, 2023
Earrings arrived promptly, an are just as described. These are small stud earrings. Very sweet.
Date of experience: November 10, 2023
The locket I purchased was for my daughter-in-law. My son, her husband, just passed away. She and I both love the locket and the picture. Thank you.
Not that pleased. It was not worth the time and postage to return a pair of huggies that the clasp broke.
Been a customer for a few years. Always satisfied. Only had a bad wxperience one time.
Date of experience: July 24, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The refund was issued. The estimated ship date for the necklace is still 6/15/23. We show this on our website and the Order Confirmation Email to help set the expectation. We are happy to help customers locate an similar in-stock piece at (800) 835-0919 24/7.