Ross-Simons

I used to buy when you had a paper catalog and ordered on the phone. Learned that you have a website now. The description of the bracelet and the actual item matched.

I added my number for texts and the site said a $30 code would be provided via text but none was. Had to call support for the code. I'm sure that's the tactic but its tacky.

The elephant bracelet is very delicate. Best for a young teen. I fear it would break easily on a adult and it could not be worn everyday.

My recent experience with Ross-Simons started off and caused me a great deal of frustration. The website itself had issues, leading me to contact customer service. Unfortunately, my call was met with a representative who was cranky and dismissive. Things escalated when I spoke to a supervisor who not only tried to downplay my issue but also failed to follow through on a promised callback after consulting with their supervisor.

I followed up by writing in to request the callback that never came, only to be ignored again. I eventually had to call back and encountered another supervisor who misled me, claiming her boss wasn't available and providing no meaningful assistance. Finally, I was connected again with the original supervisor, who tried to justify his actions, including making a price adjustment on my order without notifying me—an action I did not appreciate as it lacked transparency or respect for my concerns.

After demanding to escalate the matter further, I received a callback from Dawn, who ultimately restored my faith in the company. She approached the situation professionally, investigated the mishandling of my prior interactions, and resolved the issue to my satisfaction. Her willingness to listen, take responsibility, and make things right turned what had been a horrible experience into a positive conclusion.

While I greatly appreciate Dawn's intervention, the overall experience highlighted severe communication and accountability issues within the customer service team. I hope Ross-Simons takes steps to improve their processes and ensure a better experience for other customers moving forward.

My order came beautifully wrapped and when expected. All pairs of earrings looked like the images pictured on the website.

I had to return a pair of earrings as I didn't like the clasp in the back. Customer service was great, and I ordered a different pair of earrings.

I love shopping with Ross-Simon's the jewelry selection is so expensive and fits my personality well I have never been able to find affordable pieces like these!

I enjoy shopping at Ross Simon's and they're very courteous. If I have to have a return it's not a big deal and I love their products. Their jewelry is lovely

Shopping was pleasant. Saw it on Instagram. Very nice. Smaller than I thought but I am sure my sister will love her Christmas present.

Always receive great service and merchandise. My granddaughter loves looking at the Christmas sales and picking out one of her presents.

Use a delivery service other than USPS. My package was in my home town of Easton, MD, then went to DC, then back to Easton for delivery to Newcomb. It would have been much faster with UPS or FedEx.

An order was stuck at the post office for 10 days. Once I notified the customer service unit, they contacted the post office and the package arrived on the next business day.

Since I won't be wearing it until next Christmas time, will you warranty it if it breaks, etc. then?

Very affordable for look of the pieces. I purchased a similar item from the designer D Y for twice as much and the look is not much different
This is my third piece for the month

Always a pleasure to deal with Ross Simmons. Everyone is extremely professional and courteous and always very helpful. I'm very happy with my last purchased

One of the huggies broke as soon as I tried it on. Very disappointed and will now think twice before I order from you again.

Was promptly sent a return label

I bought many times before. This past purchase was three earrings and just one has to be sent back due to damage. Otherwise perfect all other times!

Beautiful, perfect and looks great with the rose gold! Very comfortable on my hand, doesn't separate the fingers. Love it!

Website was easy to use- quick! The earrings are bigger and brighter than I thought and well worth the price!

All went well. I was surprised that the lion was so light and made hollow noises when it touched other gold pieces of jewelry worn.

Beautiful pieces, cannot always know the size of the piece by a photo. Excellent service, quick delivery

Absolutely love it. Beautiful and amazing quality! Beautiful packaging as well. Highly recommend Ross Simmons.

Placed orders on phone. Easy and quick. Ring arrived in 4days. Very pleased with service, packaging and delivery.

There was more than one choice for this gift, so it was a bit of a difficult in a good way.
I asked others and it was a 3 to 1 on the final pick.