• Bookmark

    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

Write a Review

Overview

Ross-Simons has a rating of 4.7 stars from 9,104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    957
  • Shipping
    47
  • Quality
    7749

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 92.9%
Positive
3,677
Neutral
163
Negative
119
View ratings trends

Instant Feedback

49,069 reviews

39
See all photos
How would you rate Ross-Simons?

Reviews (9,104)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (155) quality jewelry (123) customer service (472) quality products (112) christmas gift (99) sterling silver (106) ross simons (1155) post office (17)
Thumbnail of user amandab3197
California
1 review
0 helpful votes
  • Send Message
January 13th, 2024
Verified purchase

Overall the products look like the photograph so that is good. A little bit smaller than expected

Quality

Date of experience: January 6, 2024

Thumbnail of user williamh4467
Virginia
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Needs 4 side views, if I had seen reverse side I would not have ordered it as it is a shell around
The onyx and I thought it was solid.

Quality

Date of experience: March 7, 2023

Thumbnail of user daves2086
Indiana
1 review
0 helpful votes
  • Send Message
December 8th, 2023
Verified purchase

Great product at a very reasonable price! I recommend them for anyone looking for an awesome gift.

Quality

Date of experience: December 8, 2023

Thumbnail of user nancyl2527
New York
1 review
2 helpful votes
  • Send Message
December 4th, 2023
Verified purchase

I ordered monogrammed earrings and they are even nicer than I expected. A Christmas gift for me

Quality

Date of experience: December 4, 2023

Thumbnail of user patk745
Virginia
1 review
0 helpful votes
  • Send Message
May 1st, 2024
Verified purchase

Pleasant. Never any issue with returns and replacements

Service
Quality

Date of experience: April 21, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We strive to provide excellent customer service, including easy returns or exchanges. Thank you for shopping with us!

Thumbnail of user carolyne293
Florida
1 review
0 helpful votes
  • Send Message
July 8th, 2022
Verified purchase

It was easy. The necklace is lovely although I expected it would have a little more weight.

Reason I chose this business:

I’ve shopped them for years, always satisfied.

Quality

Date of experience: July 8, 2022

Thumbnail of user susana2219
Wisconsin
2 reviews
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

I ordered four items. One was broken. I am waiting to see how my problem is resolved.

I am still in the process of getting a refund for damaged items.

Reason I chose this business:

I received a catalogue.

Service
Quality

Date of experience: March 27, 2023

Thumbnail of user veronicab405
New York
4 reviews
0 helpful votes
  • Send Message
July 26th, 2022
Verified purchase
• Updated review

I rated it should be enough, but if you continue to annoy me I won't order again

Quality

Date of experience: July 26, 2022

Easy on line orders
June 3rd, 2022
Verified site experience
• Previous review

Date of experience: June 3, 2022

Thumbnail of user carolg2026
New York
1 review
3 helpful votes
  • Send Message
August 18th, 2023
Verified purchase
• Updated review

Quick and easy. Just the way I like it! Arrived on time. Fit perfectly and looks great!

Reason I chose this business:

Received catalog today. Saw this item in previous catalog, liked it…been thinking about it…decided I really wanted it!

Quality

Date of experience: August 18, 2023

Quick and easy and found something I have been looking...
July 11th, 2023
Verified site experience
• Previous review

Quick and easy and found something I have been looking for and a great price.

Date of experience: July 11, 2023

Quick and easy
June 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Got a catalog in today’s mail and found something I liked.

Date of experience: June 23, 2023

Thumbnail of user jeans923
Illinois
1 review
0 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

The gold chain is perfect, it is long enough and very delicate. I am pleased with product.

Reason I chose this business:

It is good quality and reasonable prices

Quality

Date of experience: May 24, 2022

Thumbnail of user betha364
Alabama
1 review
0 helpful votes
  • Send Message
July 13th, 2022
Verified purchase

Easy and quick As a cricket! If one has to contact, they are always nice and professional!

Reason I chose this business:

Have always liked the jewelry

Quality

Date of experience: July 13, 2022

Thumbnail of user beverlyp417
Minnesota
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

The necklace I received was in tangle's took me 2 hours to get all the knots out,

Reason I chose this business:

I have had good expediting the past.

Quality

Date of experience: June 29, 2022

Thumbnail of user kathyp65
Virginia
2 reviews
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

I ordered at last minute for a gift to my Mom for Christmas. It came right away!

Reason I chose this business:

Love everything I have received!

Quality

Date of experience: December 25, 2022

Thumbnail of user bonniec579
Texas
1 review
0 helpful votes
  • Send Message
January 22nd, 2023
Verified purchase

Shopping was fine. The initial necklace was more delicate and tiny than I thought it would be.

Quality

Date of experience: January 22, 2023

Thumbnail of user carmenluisac
Florida
1 review
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

It was a wonderful experience going thru the internet to view the beautiful jewelry that you have.

Reason I chose this business:

I like all the jewelry that you show thru the internet.

Quality

Date of experience: December 25, 2022

Thumbnail of user geraldinek56
New York
1 review
0 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

Pendant was very but I was hoping next time you offered pendants with or without a chain

Reason I chose this business:

Advertisement

Quality

Date of experience: February 24, 2023

Thumbnail of user daniels3150
New York
1 review
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

Our purchase was delivered timely and was a big hit for the Mother's day holiday - thank you

Quality

Date of experience: May 9, 2022

Thumbnail of user rosemaryb252
Tennessee
1 review
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

Quality at a good price... the earrings are as beautiful as I had hoped them to be

Reason I chose this business:

Previous experience shopping at Ross-Simons

Reason I chose this product:

Just what I wanted!

Quality

Date of experience: May 9, 2022

Thumbnail of user joanh632
California
1 review
0 helpful votes
  • Send Message
April 23rd, 2022
Verified purchase

The jewelry was ordered just as pictured on the website, and I am very happy with it!

Quality

Date of experience: April 23, 2022

Thumbnail of user lynned163
Florida
1 review
0 helpful votes
  • Send Message
June 8th, 2022
Verified purchase

Jewelry didn't arrive by Mother's Day as stated so event was a bit of a let down!

Quality

Date of experience: May 9, 2022

Thumbnail of user pollyp159
Arizona
1 review
1 helpful vote
  • Send Message
May 24th, 2023
Verified purchase

The ring is lovely. My only wish would be that the Greek key images were more prominent.

Quality

Date of experience: May 24, 2023

Thumbnail of user janaw82
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Addicted to your bolo bracelets! So fun to give as gifts too. Thanks for a lovely product.

Quality

Date of experience: June 4, 2022

Thumbnail of user concettaj
New Jersey
2 reviews
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

The silver and onyx ring I ordered was even more beautiful than I expected. A lovely piece.

Reason I chose this business:

I’ve ordered from them before.

Quality

Date of experience: March 5, 2023

Thumbnail of user lisaw2495
Alabama
2 reviews
0 helpful votes
  • Send Message
May 12th, 2022
Verified purchase

I ordered two bracelets. They are both beautiful.
I cannot wait to give them as birthday gifts.

Reason I chose this business:

Ordering was easy, shipping was fast and bracelets appear to be good quality and are beautiful.

Reason I chose this product:

I needed a real emerald for a birthday gift.

Quality

Date of experience: May 12, 2022

Thumbnail of user ck576
New York
1 review
0 helpful votes
  • Send Message
June 28th, 2022
Verified purchase

The necklace is very cheap looking and lightweight. Doesn't seem nice enough for the amount I paid

Reason I chose this business:

Had previously purchased jewelry before

Quality

Date of experience: June 28, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

How do I know I can trust these reviews about Ross-Simons?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ross-Simons?