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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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How would you rate Ross-Simons?

Reviews (8,865)

Rating

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user jennifers5589
Washington
1 review
4 helpful votes
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November 13th, 2023
Verified purchase

Small and not as ornate as the picture. Dissatisfied

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: October 17, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. Thank you for your feedback.

Thumbnail of user reneek456
Pennsylvania
1 review
4 helpful votes
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August 4th, 2023
Verified purchase

This ring is so pretty. The diamonds are of excellent quality. I am so happy I bought this ring

Quality

Date of experience: August 4, 2023

Thumbnail of user janets1986
Illinois
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

This was the first time I ordered from this company. I love the earrings-very nice quality. Shipping was fast

Reason I chose this business:

Decided to try for first time

Quality

Date of experience: July 31, 2022

Thumbnail of user catchetab
Florida
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Pleasant, fun, enjoyable. I saw the magazine and I looked through it and I like the jewelry so I choose it and placed my order.

Reason I chose this business:

I liked the jewelry and the price was not bad.

Quality

Date of experience: June 5, 2022

Thumbnail of user traceye117
Ohio
1 review
1 helpful vote
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October 10th, 2022
Verified purchase

I received my order quickly. The Jewelry is beautiful. It exceeded my expectations. I am happy with my order.

Reason I chose this business:

Quality Jewelry.

Quality

Date of experience: October 10, 2022

Thumbnail of user kathleeng1413
California
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I've been a customer for quite a long time. I think I deserve a little reward.

Reason I chose this business:

I have for years. I bought our wedding china there 35 yrs ago.

Quality

Date of experience: February 17, 2023

Thumbnail of user lorrainep17
New Hampshire
4 reviews
1 helpful vote
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February 18th, 2023
Verified purchase

Very easy to shop, love the catalog, and the heroism very very nice. Really good quality.

Reason I chose this business:

It’s convenient, and I have purchased several items, and lived them all

Quality

Date of experience: February 18, 2023

Thumbnail of user luannes53
Georgia
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

The beautiful earrings were just as shown! Love them!

Quality

Date of experience: December 3, 2023

Thumbnail of user monicak397
Connecticut
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Disappointed in the weight and substance of these earrings. They look cheap.

Quality

Date of experience: December 3, 2023

Thumbnail of user patrickv221
Massachusetts
2 reviews
0 helpful votes
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December 2nd, 2023
Verified purchase

Gifts are easy to find. Quality merchandise. Always satisfied!

Reason I chose this business:

Value, selection, and quality of merchandise.

Quality

Date of experience: December 2, 2023

Thumbnail of user cheriee24
Wisconsin
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

I ordered wrong size necklace. How do I request a longer necklace and how do I pay for the length difference?

Quality

Date of experience: June 20, 2022

Thumbnail of user judyn81
Georgia
2 reviews
1 helpful vote
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June 25th, 2023
Verified purchase

Great experience. Beautiful and durable jewelry. And swift delivery.

Quality

Date of experience: June 25, 2023

Thumbnail of user leslien426
Texas
1 review
1 helpful vote
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May 16th, 2023
Verified purchase

Love the bangles! It was even prettier than the picture in the catalog

Reason I chose this business:

Was looking for a butterfly bangle

Quality

Date of experience: May 16, 2023

Thumbnail of user markf2758
Illinois
3 reviews
0 helpful votes
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December 1st, 2023
Verified purchase

On-time delivery and as described in the website platform's

Quality

Date of experience: December 1, 2023

Thumbnail of user leannen39
Rhode Island
1 review
2 helpful votes
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July 6th, 2023
Verified purchase

Excellent. No issues and super easy and fast delivery

Quality

Date of experience: July 6, 2023

Thumbnail of user pamw746
Iowa
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Good value. Quick service. Can always count on you for these things.

Quality

Date of experience: December 2, 2023

Thumbnail of user teresam1909
Illinois
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Easy shopping experience and quick delivery with the Ross Simons site

Quality

Date of experience: December 3, 2023

Thumbnail of user cathym1602
Georgia
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Easy ordering, receiving and happy with the product!

Quality

Date of experience: December 1, 2023

Thumbnail of user lynmarien
Minnesota
1 review
1 helpful vote
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December 1st, 2023
Verified purchase

Wonderful experience! Easy to order with shipping updates throughout the process. Beautiful pieces!

Respectful, polite, and helpful! We even shared a giggle!!

Service
Quality

Date of experience: December 1, 2023

Thumbnail of user reginaldl42
Georgia
2 reviews
1 helpful vote
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March 15th, 2023
Verified purchase

Always user friendly and easy. Jewelry is always lovely.

Reason I chose this business:

A birthstone ring.

Quality

Date of experience: March 15, 2023

Thumbnail of user janet730
Louisiana
1 review
3 helpful votes
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May 21st, 2023
Verified purchase

My experience was positive.

I had an excellent experience.

Reason I chose this business:

I liked the looks of the product. It was something for which I had been looking.

Quality

Date of experience: May 21, 2023

Thumbnail of user dukeh27
Georgia
3 reviews
0 helpful votes
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December 5th, 2023
Verified purchase

Great experience throughout the process. Thank you! R C Hodkinson

Quality

Date of experience: December 5, 2023

Thumbnail of user timothyh1411
Virginia
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Good. Quick shipping. The website is easy to navigate.

Quality

Date of experience: December 5, 2023

Thumbnail of user waterford.16
Texas
3 reviews
1 helpful vote
  • Send Message
December 1st, 2023
Verified purchase

Excellent transaction! Good value! Timely shipping!

Quality

Date of experience: December 1, 2023

Thumbnail of user maryh3577
Maine
2 reviews
0 helpful votes
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December 1st, 2023
Verified purchase

Easy with an apparent good quality product-will see once it arrives!

Reason I chose this business:

Obvious choice for quality costume jewelry of good quality-hope I am not disappointed!

Quality

Date of experience: December 1, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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