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Ross-Simons has a rating of 4.7 stars from 8,912 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,454 reviews
Pleasing teenagers is a tough job! However, my granddaughter loved the two little bracelets I bought her. High quality, fast shipping, lovely packaging.
Previously pleased with purchase.
Date of experience: November 26, 2024
I have purchased several pieces as gifts for my daughter and just started buying for myself. Im pleased with the quality of every piece i have purchased. Hope to continue adding to my collection.
One of my clients who buys from you gave me a catalogue
Date of experience: November 23, 2024
First time ordering was great loved the purchase it was what I was hoping for second time ordering I returned item not what I expected this will be my third time purchasing I hope it won't be disappointed.
Love what they have to offer
Date of experience: November 17, 2024
Date of experience: November 5, 2024
RS Always there with Easily Accessable, Discounted Treasures for Christmas, Anniversaries & Birthdays! Fun & Easy to sit down with my Husband, in tge Comfort of our own Home & pick out Quality Jewelry pieces which will be a Reminder of all those Treasured Milestones in Our Lives! R S has been our
Reliable "Go To" for Many Years!
Selection of Christmas Gifts + Pre-Black Friday Sales
Date of experience: November 21, 2024
I was looking for three stackable rings in different metal colors and saw these. Thought they were cute. They are nice. Glad I ordered.
Date of experience: December 24, 2024
I feel like it could be simpler without you offering all these other items while I was trying to check out. I almost said forget it.
My husband lost his ring like this. I hope it is of good quality. I hope it will look big enough on him as I only saw a picture on a female. Thank you
Date of experience: December 24, 2024
Handing a UPS delivery off to the USPS left me anxious and led to a 2 day delay on receiving my order. Product is great, shipping and handling not so much.
Date of experience: November 26, 2024
Mom wants those earrings
Date of experience: November 16, 2024
One item [blue topaz earring] was lovely and I kept it the second [art deco diamond earrings] didn't seem as they appeared on the website—it was sent back.
Customer service representative was utterly unhelpful when I called in because I could not sign in. And she wanted me to wait for the"website" team to contact me 'at some time' by email. ARE YOU PEOPLE FOR REAL
Date of experience: November 12, 2024
Customer service representative was utterly unhelpful when I called in because I could not sign in. And she wanted me to wait for the"website" team to contact me 'at some time' by email. ARE YOU PEOPLE FOR REAL
I did then CANCELED
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2024
Like your products
Date of experience: June 20, 2024
Great experience. Shipped expeditiously and received timely. Very pleased
Date of experience: April 20, 2024
Shop here regularly
Date of experience: April 10, 2024
Date of experience: December 2, 2023
Good program, easy to use and item was delivered quickly. Wife liked the item and hasn't taken it off yet.
Wife likes Murano glass
Date of experience: December 28, 2024
My mom loves her gold-plated Byzantine bracelet, and I love my silver ring with gemstones. Great quality and great value. Thank you!
My mother requested an item.
Date of experience: January 3, 2025
I was able to find exactly what I wanted, a cross necklace. It was simply beautiful. I'm very satisfied with their service and products.
Date of experience: December 14, 2024
A friend recommended to me
Date of experience: December 4, 2024
No issues iordering items, matching earring and pendant in some. Complimenting my bracelets with enamel jewelry bracelets.
Exchange set bracelets for larger size.
Date of experience: December 23, 2024
Date of experience: April 27, 2024
Date of experience: November 5, 2023
Love your things. Some are special and meaningful in my own way. The selection is great.
I have purchased from them in past.
Date of experience: October 7, 2023
Unfortunately, the diamond bracelet I purchased was defective and I had to return it. The customer service rep was very polite and helpful and promptly sent me a return label.
Unfortunately, the diamond bracelet I purchased was defective and I had to return it. The customer service rep was very polite and helpful and promptly sent me a return label.
Date of experience: November 24, 2024
The only purchase I have ever had a problem with was a pair of leaf earrings. One of the stones came out and I did not have insurance. Everything else has been fine. I love your sales.
I was looking for a monogram necklace and this caught my attention.
Date of experience: November 20, 2024
Your system changed my billing and shipping addresses that I entered correctly, TWICE! I had to call customer service twice for 45 minutes each and never received an email with corrected order and shipping and billing addresses, nor did I get shipping info. I consider it a minor miracle that my CC was properly charged and my clearly marked GIFT got to the correct shipping address. And, of course, the gift card text to my granddaughter that I entered didn't arrive with gift.
It is described above. Very poor customer service and follow up. You still don't have the purchaser name right and sent this email to me. the purchaser , using my son"s name, the gift receiver for his daughter. After spending 45 minutes each with 3 customer service reps, I received ZERO communications from ROSS-SIMON and waited, very worried and scared , until my son confirmed he received it.
Date of experience: November 4, 2024
We regret that you were not happy with the customer service you received. Please be assured we did listen to the call for quality and training purposes. Our system is unable to "change" any information that is entered by the purchaser into the website. It imports directly as it is entered. One phone call was made to us as per our records to modify the information, a new shipping confirmation was sent with the correct information, and when tracked we do see that your granddaughter received the ring within the estimated delivery time. We hope she loves the ring!
Date of experience: October 24, 2024
It is always easy to find wonderful things within the website. The necklace is beautiful and I can't wait to wear it out!
Date of experience: January 5, 2025
No longer recognizes my email although I was a VIP for some years. Cannot get a a link to change my password. Took over an hour and I was never able to do it!
I love your jewelry but I have left the site in the past because if tge website issues and did not return to what I wanted.
Date of experience: November 22, 2024
Annual Sterling Wallace Sleigh Bells are a Christmas must have (solid sterling, not silver plate). They are always in stock and always at the best price
Products I want at great prices
Date of experience: November 24, 2024
I loved my ring and the price, get many compliments on it. Ilove this store and will continue to shop here from time to time when I need a new piece of jewelery
I receive their adds in email
Date of experience: November 26, 2024
I've watched this ring forever. I wasn't sure, based on the size of the ring. I was afraid it would be big and gaudy! Thank you for showing the ring on a models hand. It's beyond what I expected. Elegant and Beautiful!
Thank you,
Used in the past!
Date of experience: November 4, 2024
I was pleasantly surprised that my purchase arrived in time for Christmas! I was not expecting it to arrive so quickly.
Date of experience: December 23, 2024
Really easy to use website. Great deals. Fast shipping. Nice packaging. Great quality jewelry for the price.
Date of experience: December 13, 2024
I picked this item out of your fall catalog, which gave me several choices to choose from.
Date of experience: January 10, 2025
It Was smooth transaction chain is very thin and flimsy clasp will break if you take it on and off a lot pretty cheap
Date of experience: December 13, 2024
I have purchased several items from Ross Simons and have made return due to sizing on a ring. I had no problem and received timely refund. I love their jewelry and will purchase in the future.
The ear rings I wanted were on sale.
Date of experience: November 17, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Our pieces that ship on a free standard delivery do ship out USPS Mail Innovations, which does require a hand-off from UPS to your local post office for final delivery. We do find that the majority of packages are delivered in a timely fashion this way, typically within 5 business days. We regret that your package came 2 days later than expected. If you want free expedited UPS 2-day delivery, consider joining our VIP Club. It's filled with great yearly benefits!