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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,862 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7511

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,308 reviews

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How would you rate Ross-Simons?

Reviews (8,862)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user sandraj1243
Mississippi
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Beautiful ring! Fast shipping! Their website is easy to navigate and the ordering process was seamless

Reason I chose this business:

I love yellow gold! I have searched the internet and Ross Simon's have the best products and prices around!

Quality

Date of experience: October 29, 2022

Thumbnail of user maryanned49
Illinois
1 review
2 helpful votes
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August 19th, 2023
Verified purchase

Seamless and simple. Items look like the pictures.

Reason I chose this business:

Convenience ordering and buying on the internet

Quality

Date of experience: August 19, 2023

Thumbnail of user j.s28
Maryland
1 review
2 helpful votes
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August 19th, 2023
Verified purchase

Arrived in excellent condition. Packaged perfectly.

Reason I chose this business:

Saw item on instagram

Quality

Date of experience: August 19, 2023

Thumbnail of user vickir459
California
1 review
1 helpful vote
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August 18th, 2023
Verified purchase

It was a good experience and I'm happy with my purchase :)

Quality

Date of experience: August 18, 2023

Thumbnail of user haroldtp
Illinois
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Wife didn't like its clasp. Had to return it as a result. Otherwise, jewelry was good

Reason I chose this business:

Good value. Broad selection

Quality

Date of experience: August 18, 2023

Thumbnail of user susang2885
Texas
2 reviews
0 helpful votes
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June 10th, 2022
Verified purchase

Easy and reasonable price. Smaller in person than picture appeared but still satisfied. Will order from you again.

Reason I chose this business:

Used before

Quality

Date of experience: June 10, 2022

Thumbnail of user vickiec281
Kentucky
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

. Placing order was easy. I very much like delivery to my home. The necklace arrived on time and packaged for travel.

Reason I chose this business:

Knew 18 Kt jewelry available.

Quality

Date of experience: June 8, 2022

Thumbnail of user kareng2853
Pennsylvania
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Easy to find items — good directions for engraving.

Quality

Date of experience: August 17, 2023

Thumbnail of user karens4954
Texas
1 review
1 helpful vote
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August 17th, 2023
Verified purchase

The selection and purchasing process was seamless.

Reason I chose this business:

I liked the selections.

Quality

Date of experience: August 17, 2023

Thumbnail of user kareng2774
New York
1 review
1 helpful vote
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June 14th, 2023
Verified purchase

Very fast & secure shipping! Love these earrings, I received lots of compliments

Reason I chose this business:

I liked the earrings I saw in your catalog

Quality

Date of experience: June 14, 2023

Thumbnail of user janemaries2
Wisconsin
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Quality jewelry at reasonable prices. Fast shipping.

Reason I chose this business:

Good selection, very attractive designs.

Quality

Date of experience: February 13, 2023

Thumbnail of user pattyh386
Texas
1 review
1 helpful vote
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June 13th, 2023
Verified purchase
• Updated review

Exactly as described! Happy, eye catching. Would recommend the company.

Reason I chose this business:

Estate jewelry

Quality

Date of experience: June 13, 2023

Eye catching
June 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Estate jewelry

Date of experience: June 5, 2023

First order, went smoothly
May 10th, 2022
Verified site experience
• Previous review

Date of experience: May 10, 2022

Thumbnail of user jumbotomg
Texas
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Beautiful opal and emerald. Great piece for a night on town.

Quality

Date of experience: February 11, 2023

Thumbnail of user thomash3060
California
1 review
1 helpful vote
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May 10th, 2023
Verified purchase

Good to this point the bracelet was gorgeous and well made.

Quality

Date of experience: May 10, 2023

Thumbnail of user patriciat1958
Florida
1 review
1 helpful vote
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May 6th, 2023
Verified purchase

Quick and easy. Very professional. Happy with the quality.

Reason I chose this business:

For Julep cups

Quality

Date of experience: May 6, 2023

Thumbnail of user elainek226
Maryland
2 reviews
2 helpful votes
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August 9th, 2022
Verified purchase

Came fast! Wrapped perfectly - I'm always worried about buying home stuff online as it's a gamble if it comes not broken - thank you

Reason I chose this business:

Been a customer of Ross- Simons for while

Quality

Date of experience: August 9, 2022

Thumbnail of user laurae1197
Illinois
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Easy, good experience. Time saver.
Product received in perfect condition.

Reason I chose this business:

Dependable company

Quality

Date of experience: August 26, 2023

Thumbnail of user evelynz193
New Jersey
1 review
0 helpful votes
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August 26th, 2023
Verified purchase
• Updated review

Price was good but very flimsy weight of the cross and chain.

Reason I chose this business:

It popped up while searching...had forgotten about this store...price was good.

Quality

Date of experience: August 26, 2023

Easy to navigate
August 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

It popped up while searching...had forgotten about this store.

Date of experience: August 19, 2023

Thumbnail of user janetr1415
Texas
1 review
3 helpful votes
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March 14th, 2023
Verified purchase

Disappointed, really liked the item, but size was to small

Reason I chose this business:

Price within my range

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: February 12, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Thank you for your feedback. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.

Thumbnail of user frankf1005
Connecticut
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Ordered this chocolate diamond twist ring online. My girlfriend is so happy with it too. Nice choice

just needed the appraisal for the insurance company

Reason I chose this business:

The best place for jewelry and trust worthy

Service
Quality

Date of experience: June 12, 2022

Thumbnail of user jenniferh4084
Florida
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

It's absolutely perfect. I love the adjustable chain.

Reason I chose this business:

First time.

Quality

Date of experience: February 11, 2023

Thumbnail of user tamarab379
Oregon
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Ross-Simons provided a simple shopping experience, efficient shipping and the product itself is exactly what I was hoping for. Thank you!

Quality

Date of experience: June 11, 2022

Thumbnail of user franb216
California
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Very easy to order online and the product looks beautiful! Bought it as a birthday gift for my sister-in-law.

Reason I chose this business:

I saw your ad for the sea life anklet in Parade Magazine and bought it for my sister-in-law.

Quality

Date of experience: June 9, 2022

Thumbnail of user johnw4715
New York
2 reviews
0 helpful votes
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November 29th, 2022
Verified purchase

Your website is easy to navigate and very responsive. You had the product I was looking for at a competitive price.

Reason I chose this business:

I have bought from Ross-Simons before. Your selection is excellent, and your prices are competitive. More important, I trust Ross-Simons -- when buying both modest lower priced items like the yellow gold aquamarine stud earrings I bought for my daughter today, as well as higher priced items like a white gold sapphire and diamond ring I bought for my wife when my daughter was born. At times, I also patronize high-end brick and mortar jewelers. I never buy from the mass market jewelry chains in shopping malls. Ever.

Quality

Date of experience: November 29, 2022

Thumbnail of user rochellef26
Pennsylvania
3 reviews
1 helpful vote
  • Send Message
February 17th, 2023
Verified purchase

Great experience I love the product very beautiful

Reason I chose this business:

I love the jewelry

Quality

Date of experience: February 17, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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