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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    929
  • Shipping
    47
  • Quality
    7509

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,462
Neutral
155
Negative
113
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48,306 reviews

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How would you rate Ross-Simons?

Reviews (8,860)

Rating

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user sandras3377
Wisconsin
1 review
1 helpful vote
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February 17th, 2023
Verified purchase

This is a lovely, dainty bracelet. Exceptionally nice.

Reason I chose this business:

Clearance item was reduced again.

Quality

Date of experience: February 17, 2023

Thumbnail of user eloiss2
Texas
5 reviews
1 helpful vote
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May 9th, 2023
Verified purchase

Bought my wife the jade jewelry set.
They delivered in time for mothers day
She loved it

Reason I chose this business:

Products and prices

Quality

Date of experience: May 9, 2023

Thumbnail of user ozanab
Illinois
1 review
1 helpful vote
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May 12th, 2023
Verified purchase

Very happy with all my purchases from Ross-Simons now

Reason I chose this business:

I have many jewelry from Ross-Simons

Quality

Date of experience: May 12, 2023

Thumbnail of user marshaw220
Nebraska
2 reviews
1 helpful vote
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May 12th, 2023
Verified purchase

Love the deals! Beautiful. A little large but still very nice.

Reason I chose this business:

Was just Browsing jewelry web sites and found some lovely bargains!

Date of experience: May 12, 2023

Thumbnail of user robertg3412
Virginia
3 reviews
2 helpful votes
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April 16th, 2023
Verified purchase

Every item I saw was gorgeous...very fast delivery

Reason I chose this business:

Know my wife will really like the piece I picked out.

Quality

Date of experience: April 16, 2023

Thumbnail of user susannee28
California
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

The tree of life! I absolutely love my new ring. It is comfortable to wear and great for every day.

Reason I chose this business:

Been shopping there before.

Quality

Date of experience: March 31, 2023

Thumbnail of user myrissac
Texas
1 review
2 helpful votes
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March 21st, 2023
Verified purchase

R & S has a vast huge inventory of something for everyone. I love it.

Reason I chose this business:

Very satisfied with my previous purchases!

Quality

Date of experience: March 21, 2023

Thumbnail of user woodm12
Georgia
1 review
1 helpful vote
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March 5th, 2023
Verified purchase

Clasp works great holds 3 chains. Keeps them from tangling and hangs straight around my neck.

Reason I chose this business:

I've bought other things from Ross Simons and found them to sell quality at a good price.

Quality

Date of experience: March 5, 2023

Thumbnail of user maiellal
Illinois
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I like so much the jewelry and service! Thank you!

Reason I chose this business:

Confidence and credit

Quality

Date of experience: August 31, 2023

Thumbnail of user lindar3382
North Carolina
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Easy ordering, timely delivery, and beautiful piece of jewelry that exceeded my expectations.

Reason I chose this business:

Great reputation.

Quality

Date of experience: September 2, 2023

Thumbnail of user annm2042
Maine
1 review
1 helpful vote
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August 14th, 2022
Verified purchase

I had a question about charges on card and when item was shipped. Immediate response from customer service.

See above

Reason I chose this business:

Past favorable purchases.

Service
Quality

Date of experience: August 14, 2022

Thumbnail of user jenp241
Texas
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

My mom absolutely loved her earrings, very unique and one of kind design! :)

Quality

Date of experience: August 30, 2023

Thumbnail of user amyv907
Pennsylvania
1 review
1 helpful vote
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February 20th, 2023
Verified purchase
• Updated review

I bought my mom's new dog a Pearl necklace! It's adorable and nicely made.

Reason I chose this business:

My mom just got a new puppy named Pearl. I wanted to get Pearl a Pearl necklace!

Quality

Date of experience: February 20, 2023

I wanted to use affirm, but it wasn't listed as an...
March 13th, 2023
Verified site experience
• Previous review

I wanted to use affirm, but it wasn't listed as an option after I was qualified

Reason I chose this business:

My mom just got a new puppy named Pearl. I wanted to get Pearl a Pearl necklace!

Date of experience: February 11, 2023

Thumbnail of user arlener150
Colorado
2 reviews
0 helpful votes
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June 15th, 2022
Verified purchase

Have bought from your company before, beautiful jewelry and great quality! Always satisfied with my purchases!

Reason I chose this business:

Love your jewelry!

Quality

Date of experience: June 15, 2022

Thumbnail of user robertw2528
Georgia
2 reviews
0 helpful votes
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May 10th, 2022
Verified purchase

I'm a long time customer from Atlanta. I use to shop at the Phipps Plaza location. Always satisfied with Ross Simon.

Quality

Date of experience: May 10, 2022

Thumbnail of user avam117
Pennsylvania
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Great; everything was extremely simple- from ordering to tracking my package. Would definitely order again through this site

Quality

Date of experience: May 10, 2022

Thumbnail of user arleneh188
Tennessee
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

The earrings are beautiful…but a little bit for me.

Quality

Date of experience: February 26, 2023

Thumbnail of user marys3885
North Carolina
2 reviews
0 helpful votes
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February 22nd, 2023
Verified purchase

The pearls were larger than I anticipated. Still a lovely necklace.

Reason I chose this business:

Broad choices

Quality

Date of experience: February 22, 2023

Thumbnail of user ikrans
California
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Great product, beautiful jewelry I am loving it. Thank you

Reason I chose this business:

Great product

Service
Quality

Date of experience: February 23, 2023

Thumbnail of user pamelal1376
Florida
2 reviews
0 helpful votes
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February 22nd, 2023
Verified purchase

Love this company and their well organized website ‼

Reason I chose this business:

Best merchandise and ease of shopping!

Quality

Date of experience: February 22, 2023

Thumbnail of user dianap940
Florida
1 review
2 helpful votes
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May 11th, 2023
Verified purchase

Deliver took longer than I was expected but came in good condition

Reason I chose this business:

Like their products

Quality

Date of experience: May 11, 2023

Thumbnail of user melaniel431
Pennsylvania
1 review
1 helpful vote
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May 11th, 2023
Verified purchase

I love both sets of earrings! They are beautiful and well made!

Reason I chose this business:

I’ve ordered from here before and like the purchases I’ve made before!

Quality

Date of experience: May 11, 2023

Thumbnail of user rossanac11
North Carolina
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Excellent purchasing experience. Quick delivery. Customer service cordial and responsive. Comprehensive return process.

I contacted customer service to process the return of the article I purchased. Reason for return is that it didn't fit well. I am very satisfied with the quality and pricing and will be purchasing a different length that will be a better fit. Customer service was efficient, very helpful and friendly in generating a return approval code and providing mailing instructions.
Thanks.

Reason I chose this business:

Good quality and price.

Service
Quality

Date of experience: August 23, 2022

Thumbnail of user patriciat1906
Washington
1 review
1 helpful vote
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March 14th, 2023
Verified purchase

I haven't had any problems with ordering from you guys.

Reason I chose this business:

It’s my go-to for beautiful jewelry.

Quality

Date of experience: March 14, 2023

Thumbnail of user brianm4086
Oregon
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Great experience included the option for using multiple cards.

Quality

Date of experience: September 13, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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