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Ross-Simons has a rating of 4.7 stars from 8,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,279 reviews
My experience was easy - I saw an item I like. The item I received was what I expected and I kept it.
I have shopped with Ross-Simons on and off for years - both in their 'brick and mortar' store and by catalogue. I am from Rhode Island originally so the store has sentimental value to me.
Date of experience: August 13, 2022
Easy to find products I am looking for, bought many products from earings, pins necklaces bracelets loved all products bought.
Have quality and different jewelry
Date of experience: July 22, 2022
For a long time, I had wanted a peridot ring of good quality. I found exactly what I wanted, and the experience was enjoyable and simple.
Liked product
Date of experience: July 30, 2022
I have been a satisfied Jewelry Buyer with RS for years! Highly recommend, I've never sent anything back!
Past customer
Date of experience: July 14, 2022
The Larimar stone was smaller than was described. The stone is also not as striking as I thought it would be with less deep contrasting blue colors.
The price seemed very reasonable.
Date of experience: May 31, 2022
I bought the 14k gold chain with tiny pearls. I ordered the 16 inch chain and I absolutely love it.
Very, delicate and classic design.
Date of experience: June 16, 2022
The advertisement was exact; service was perfect! In these tumultuous times we live in - a CZ comes in handy
Previous purchases
Date of experience: July 14, 2022
Very happy with the ring I purchased. I have been shopping RS since the 1980s and am always happy with my purchases.
Ordering a duplicate ring in a smaller size. I have lost weight and my initial ring is now too big - good problem to have!
Date of experience: July 17, 2022
Always find what I'm looking for at R-S. Great selection and quality.
Date of experience: May 17, 2022
I saw in the catalog the bracelet first, I fell in love with it. I went to the website and easily found the earings. Had to have both.
Date of experience: June 2, 2022
I love Ross Simon. This is where i buy my jewery and have for years. Any time i want new earrings, this is where i shop.
Good Quality jewery.
Date of experience: June 5, 2022
The bracelet was not the color of the ad. I don't know if was just a product variability in color or just a misinforming photo.
I'm waiting to see...
I like their products.
I wanted the color that was portrayed
Date of experience: May 23, 2022
I have been very pleased to shop with Ross-Simons. I have purchased several beautiful pieces of jewlery and have been very happy with each one.
I love the customer service, fast delivery and quality of jewlery.
Date of experience: August 3, 2022
I ordered 2 rings, 1 for myself and 1 for my mother for Christmas. They're both beautiful and I couldn't be happier!
I have purchased a few jewelry pieces from Ross-Simons. You have nice quality pieces.
Date of experience: October 3, 2022
The shopping experience was good. The product looked good online but when it arrived the rubies looked plastic and the clasp was vey flimsy
Very good customer service
Date of experience: June 27, 2022
I was interested in an item. I was able to chat with someone and I was able to get all of my questions answsered.
I've been a customer for a number of years. I've always found their items to be of good quality.
Date of experience: July 27, 2022
My total experience when beyong my expectations, they even call me to tell me that I need to be home to sign for my purchase, that I call dedication
I was looking for something that others don't have
Date of experience: August 21, 2022
The gift was delivered as promised The giftee was delighted with the pendant and with the
Packaging. It was for her birthday.
The name sent to the credit card co was the recipents name instead of mine. The charge went thru okay so no problem. I just didn't want my sister to receive a phone call about the purchase because it was a gift to her. They fixed it right away.
Because i can depend on the merchandise being of good quality and priced right
Date of experience: July 26, 2022
Excellent response. Very helpful. Friendly attitude. XXxX xxx xxx xxx. XXxX xXxX xXxX xxx x. Xxxxxxxxxxxxx
I liked the choice of styles.
Date of experience: June 25, 2022
Perhaps because my membership is new, but I was not able to order online and get my VIP services (shipping, etc) or check my status.
Agent helped me place my order but was not sure why my account was not yet set up
I like the quality of the products
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2022
Mother of pearl shell glued on crooked. Super mad. Shocked QA missed this or a jeweler just let it go like that.
Great selection, good pricing
For a graduation gift for a really special younger family member.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2022
We apologize and agree that the piece should not have shipped with flaws. We have notified our Quality Team to ensure this is not an issue going forward.
I've been wanting a 2 stone ring with my birthstone and this was perfect! It's so pretty, looks just like the picture!
Date of experience: July 8, 2022
Quick shop and decent product. Totally spammed multiple times a day with emails now that won't let me unsubscribe
Date of experience: May 24, 2022
Love the new pure line. It's simple, elegant, 14kt gold, and modern. Will be purchasing more pieces.
I have bought from you all for decades
Date of experience: July 23, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
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