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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    929
  • Shipping
    47
  • Quality
    7501

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,456
Neutral
154
Negative
112
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48,273 reviews

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Reviews (8,851)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user luciaf61
Massachusetts
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I did not like the bracelet. I thought it looked cheap and clasp was hard to get on.

The person who helped me with the return was very nice and efficient.

Service
Quality

Date of experience: May 26, 2022

Thumbnail of user jodier87
Maryland
1 review
0 helpful votes
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July 17th, 2022
Verified purchase
• Updated review

I never had a problem but this time my anklet was broke. I would like another one please

I haven’t heard back yet. I would like a new 9” anklet. Mine was broke

Quality

Date of experience: July 17, 2022

Love the inventory
July 9th, 2022
Verified site experience
• Previous review

Date of experience: July 9, 2022

Thumbnail of user hw150
Missouri
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

A bit of trouble with my password. Other than that the selection was good and delivery was prompt.

Reason I chose this business:

Had very good success with your products in the past

Quality

Date of experience: July 23, 2022

Thumbnail of user marias2538
Maryland
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Love it. So delicate and cute! Hope it doesn't break easily. Perfect for a small pendant I have.

Quality

Date of experience: May 31, 2022

Thumbnail of user kayd176
Arizona
2 reviews
16 helpful votes
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May 6th, 2022
Verified purchase

The Best! How about that for my 10 characters? I like your product. And the earrings are gorgeous.

Reason I chose this business:

For the earrings

Quality

Date of experience: May 6, 2022

Thumbnail of user sandrad2206
Virginia
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

It was easy! My purchase was exactly as depicted in the on line catalog. I am very pleased!

Reason I chose this business:

Great value!

Quality

Date of experience: December 4, 2022

Thumbnail of user martym216
South Carolina
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Ross Simons pulled out all the stops and got my gift delivered early and with no extra charge!

Reason I chose this business:

Nice selection

Reason I chose this product:

Beautiful necklace and great sale price.

Quality

Date of experience: May 11, 2022

Thumbnail of user desireeh98
Colorado
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

I ordered for my mother in law for mother's day! True to size and beautiful she loves it.

Reason I chose this product:

It cam up on an ad at work! Lol

Quality

Date of experience: May 11, 2022

Thumbnail of user kathys2171
Virginia
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

Bought this ring as a Christmas gift for my Mom. It was exactly as pictured on the website

Reason I chose this business:

My sister told me to check out Ross-Simons for this particular ring

Quality

Date of experience: December 14, 2022

Thumbnail of user laurad1788
New York
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

No other places have better deals and quality like Ross SimonThe prices and quality are fantastic deals.

Reason I chose this business:

The prices and quality are fantastic deals.

Reason I chose this product:

No other places have better deals and quality like Ross Simon

Service
Quality

Date of experience: May 6, 2022

Thumbnail of user juditht536
Connecticut
2 reviews
0 helpful votes
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June 30th, 2022
Verified purchase

Other than the items being delivered the day after we got notice from USPS and Ross-Simons that they had been delivered, everything else was fine.

Quality

Date of experience: June 30, 2022

Thumbnail of user encendree
GB
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

As a UK customer shipping to US address, it was a really smooth transaction unlike a lot of other businesses.

Reason I chose this business:

Selection of Jade was better and so was value for money.

Quality

Date of experience: July 17, 2022

Thumbnail of user susant1981
New York
2 reviews
0 helpful votes
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June 6th, 2022
Verified purchase

Treated myself to my birthstone stud earrings they are the most beautiful shade of ice blue (almost white) - I love them - thanks Ross-Simons

Reason I chose this business:

Always have a great experience ordering from Ross-Simons -it's a NO BRAINER!

Quality

Date of experience: June 6, 2022

Thumbnail of user kathyp65
Virginia
2 reviews
0 helpful votes
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December 25th, 2022
Verified purchase

I ordered at last minute for a gift to my Mom for Christmas. It came right away!

Reason I chose this business:

Love everything I have received!

Quality

Date of experience: December 25, 2022

Thumbnail of user beverlyp417
Minnesota
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

The necklace I received was in tangle's took me 2 hours to get all the knots out,

Reason I chose this business:

I have had good expediting the past.

Quality

Date of experience: June 29, 2022

Thumbnail of user christined108
Massachusetts
1 review
0 helpful votes
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June 28th, 2022
Verified purchase
• Updated review

I saw this beautiful ring on the website and decided to buy it and am so glad!

Reason I chose this business:

Received catalog in the mail

Quality

Date of experience: June 28, 2022

I replied to an offer for a 25% discount but did not...
July 3rd, 2022
Verified site experience
• Previous review

I replied to an offer for a 25% discount but did not receive it.

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 3, 2022

Thumbnail of user ck576
New York
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

The necklace is very cheap looking and lightweight. Doesn't seem nice enough for the amount I paid

Reason I chose this business:

Had previously purchased jewelry before

Quality

Date of experience: June 28, 2022

Thumbnail of user carmenluisac
Florida
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

It was a wonderful experience going thru the internet to view the beautiful jewelry that you have.

Reason I chose this business:

I like all the jewelry that you show thru the internet.

Quality

Date of experience: December 25, 2022

Thumbnail of user joanh632
California
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

The jewelry was ordered just as pictured on the website, and I am very happy with it!

Quality

Date of experience: April 23, 2022

Thumbnail of user carolb2904
Maryland
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

Website easy to use; love the discounts I often find! Keep up the fun and beautiful jewelry!

Reason I chose this business:

I get their emails and ads and catalogues and always love looking through. Sometimes I find extra ordinary deals!

Quality

Date of experience: July 9, 2022

Thumbnail of user connieg395
Virginia
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Found exactly what i was looking for right away. I wish the earrings were a little bigger.

Quality

Date of experience: May 19, 2022

Thumbnail of user carolyne293
Florida
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

It was easy. The necklace is lovely although I expected it would have a little more weight.

Reason I chose this business:

I’ve shopped them for years, always satisfied.

Quality

Date of experience: July 8, 2022

Thumbnail of user jeans923
Illinois
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

The gold chain is perfect, it is long enough and very delicate. I am pleased with product.

Reason I chose this business:

It is good quality and reasonable prices

Quality

Date of experience: May 24, 2022

Thumbnail of user dianem2209
Arizona
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

Ordered from RS many times over the years. Items received appeared larger in print than in person.

Quality

Date of experience: March 14, 2022

Thumbnail of user betha364
Alabama
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Easy and quick As a cricket! If one has to contact, they are always nice and professional!

Reason I chose this business:

Have always liked the jewelry

Quality

Date of experience: July 13, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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