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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,167 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Is a pleasure to shop in Ross -Simons, everything is gorgeous
Date of experience: June 8, 2022
Great, easy experience, and easy to navigate your search for items
Beautiful jewelry.
Date of experience: May 7, 2022
Great value for the money! Exactly what I was looking for.
Date of experience: May 9, 2022
Ordering was easy & product was do good for the money
Reputable company
When I saw it, I know I gotta get it
Date of experience: May 8, 2022
Excellent. Easy to order, informed along the order track, nice product
I have used them for years
Date of experience: October 29, 2022
No, really, this is annoying when sites make you do this.
Date of experience: August 10, 2022
The ordering process was as very easy and was delivered quickly.
I decided to purchase from Ross- Simons because of the reputation of this company.
I purchased this after reading reviews and decided it was a fair price.
Date of experience: May 10, 2022
I always find the perfect gift at RS! Delivery was quick and the quality of the gift is great.
They had what I was looking for.
Date of experience: December 11, 2022
Returning item as it was not quite what I was expecting.
Quality- service
Date of experience: June 16, 2022
Looking forward to seeing my earrings. Can't wait to wear them.
Date of experience: June 16, 2022
I like the photos that showcase the scale of the items. They are very helpful
Date of experience: April 29, 2022
I love the jewelry I receive from you. The quality is great and always beautiful.
Great quality
Date of experience: June 21, 2022
The prices were very reasonable for the quality of the items received. Delivery was prompt.
I needed an RA number
Date of experience: May 15, 2022
It was easy to order. Product arrived on time and I it was nicely packaged.
The price was better that local stores carrying the same item.
Date of experience: June 21, 2022
My experience was good but the necklace was much smaller then the picture on line.
Date of experience: June 21, 2022
I love the jewelry. It is high quality and the online process is very easy.
I love the quality in the products.
Date of experience: May 14, 2022
The agent verified the wrong order, it was a different that I was calling about.
Slow
Date of experience: December 29, 2022
This is my first time purchasing something on this website. My experience has been pleasant.
Date of experience: May 24, 2022
Easy! No problems like some other websites. You have an easy ordering process. Thank you!
Date of experience: May 19, 2022
Easy to order, difficult to check out! Order arrived on the day it was expected.
Liked the look of purchase.
Wife liked the look.
Date of experience: May 20, 2022
Date of experience: May 10, 2022
Shopping is very easy and prices very good. Product choice is plentiful with fast delivery
Previous orders
Date of experience: September 28, 2022
Always an easy experience. I have enjoyed all the items I have purchased. Thank you
Date of experience: July 15, 2022
Love shopping here. I always find something. This was a gift.
Love to shop here!
Quality of merchandise and HUMAN-LIVE Customer service are the best here. As long as you continue this I will shop here. If you think customers want AI robots as a shopping experience, we do NOT.
Date of experience: September 19, 2022
I like the customer service and products. I like talking to a live person not a chat bot.
It makes it more friendly and personal.
Always good customer service. Quality things. Real people answer the phone.
Date of experience: June 27, 2022
Very pleased …The earrings are just as beautiful as pictured! Very happy with my purchase!
Previous experience
Date of experience: July 20, 2022
Love this site - easy and appreciate seeing the product on the model - this helps tremendously.
Bought from them before
Date of experience: May 3, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
