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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,167 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Pretty little bracelet, but blue topaz was pale and bracelet was snug -- barely 8 inches.
Like the style, reduction in price, and $50 coupon for next purchase.
Date of experience: June 1, 2022
Your promotion suggested that purchases through today included a $50 coupon toward the next purchase of $150 or more. However, this was not stated at checkout. I hope this coupon applies to this purchase -- it was a motivator to purchase at this time. Thank you.
Like the style, reduction in price, and $50 coupon for next purchase.
Date of experience: May 22, 2022
Looks like it could break if you sneeze on it... hope the intended likes it
Always loved the advertisements and wanted to give this one a try
Date of experience: June 1, 2022
Always purchase from Ross Simons. Like the ease of shopping and the quality of product,
See above. Ross Simons is my go-to for jewelry.
Date of experience: November 25, 2022
The ring I ordered arrived quickly and is exactly what I expected. I love it.
The price was right and I have been very happy with other items I have purchased in the past.
Date of experience: July 28, 2022
Easy to order from the web site. Received my order the next day via USPS.
The quality of their products and their customer service reputation
Date of experience: July 28, 2022
Worked like a charm and the recipient of the necklace liked the colors very much.
Saw advertisement in either Smithsonian magazine or archaeology magazine.
Date of experience: June 5, 2022
Just what I was looking for. The quality is far better than what I expected
Date of experience: June 4, 2022
Ring was too small and called to exchange. Linda was very helpful and so pleasant!
See above. Linda was great
Heard good reviews
Date of experience: June 3, 2022
Very easy to place order. Delivered very quickly. Arrived as described. Very pleased. Thank you.
Ad was impressive
Date of experience: June 6, 2022
I am very pleased again with the product quality and the service I have received.
A friend referred me.
Date of experience: June 6, 2022
I love my ring. The ring was just as described. I would definitely order again!
They had what I was looking for.
Date of experience: August 5, 2022
The price, the quality and the shipping time was all great. I highly recommend Ross-Simmons's.
They had the exact item I was looking for.
Date of experience: August 10, 2022
This is a graduation gift so we will see how she likes it and how it fits. So far so good
For a graduation gift
Date of experience: May 29, 2022
For a graduation gift
Date of experience: May 21, 2022
I had no problems placing my order. I received an email confirming my order and a tracking number.
I received a catalog with the piece I wanted at a great price.
Date of experience: June 21, 2022
I purchased the item as a gift and I am sure that the lady will love the earrings.
Ad in Southern Living.
Date of experience: September 4, 2022
I was disappointed with the length of the necklace (*******). Thought it was 18", it is only 16".
I have purchased many things from them in the past.
Date of experience: December 21, 2022
Have been looking for a Necklace like this in the Sterling Have always been Pleased with the Service
Date of experience: May 17, 2022
I love everything I have received from Ross Simons! I have been a customer for over 20 years!
It is my favorite jewelry store, it is unique and priced well.
Date of experience: May 16, 2022
Thanks so much! This is my third necklace from you guys and it is my favorite so far!
Previous purchases
Date of experience: July 6, 2022
The curve on these earrings on wires is too tight. My ear will not fit through these earrings.
can't answer as yet.
Saw ad in newspaper
Date of experience: July 13, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
