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Ross-Simons has a rating of 4.7 stars from 8,809 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,131 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Nice classy bracelet. Very rich looking and nice weight and size
Looked nice and in our price range
Date of experience: July 31, 2022
I have enjoyed the jewelry as well as the people who I given your jewelry as gifts.
Was great. They sent the product early so I could give it on time to the person who was receiving it as a gift.
The quality is expceptional
Date of experience: June 5, 2022
I loved it. Wore it only one day. I found it on the ground!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2022
Easy as can be
Easy and fast and
Lovely lapis bracelet
Got an email
I was also getting catalogs, which I pass on to a bunch of women who love them
Date of experience: June 4, 2022
Excellent and easy on all departments and enjoy all my products
For mothers day
Date of experience: May 6, 2022
Not worth the price paid. Not my style. Not becoming to the face.
Fine, returning product.
In the past have been happy with items
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
We understand the earrings were not right for you, we offer many other options and would be happy to assist in finding the perfect pair for you.
Really nice experience, good quality and good price
Good price and quality
Date of experience: June 9, 2022
We love to hear from our happy customers! We want everyone to love the jewelry they receive and strive to provide great pieces for every budget.
I'm satisfied with the quality and very happy with the service.
My wife likes the company.
Date of experience: August 10, 2022
Good, very fast shipping and good quality product.
I Need a tree layer gasp
Date of experience: May 11, 2022
The bracelet is very pretty and the engraving is perfect.
Because they had what I was looking for and the price was reasonable.
Date of experience: June 20, 2022
Product as described and received product quickly!
Date of experience: December 28, 2022
Great experience. Great quality with excellent prices.
I’m a long time customer!
Date of experience: July 1, 2022
The ordering is easy, the delivery is quick and the quality is amazing!
Reputation and past experiences.
Date of experience: July 4, 2022
Easy to use the check out check out was easy and well explained.
Previous purchase.
Date of experience: July 6, 2022
Gold earrings were smaller than expected. Silver earrings were fine.
Price, selection. Prior purchases.
Date of experience: July 12, 2022
Good products good price good delivery I will buy again
Date of experience: July 10, 2022
It was easy.The lady was very nice helpful. Nice location
Date of experience: July 19, 2022
I love the jewelry, the prices, and the timely shipping.
Found what I wanted.
Date of experience: July 18, 2022
Wonderful item. My wife loved her loved her lion pendant.
On the projected delivery date the UPS tracking said "label made but not shipped". Contacted customer service and had item next day.
Wife sent me a pic from Ross-Simons with a birthday hint.
Date of experience: May 1, 2022
Great price and seamless order and delivery and beautiful pearls
Great value
Date of experience: July 26, 2022
Quick and easy! Beautiful ring and comfortable
Easy ordering and good deal
Have bought from you in past.
Love your jewelry
Date of experience: July 25, 2022
Have bought items in past.
Date of experience: July 10, 2022
Loved what I purchased! Very satisfied with what I ordered.
Date of experience: November 28, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn of the issue you have had with your piece. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you.