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Ross-Simons has a rating of 4.7 stars from 8,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,124 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
The jewelry was beautiful. No problem with ordering.
Date of experience: October 11, 2022
Very easy website to use and I appreciate the free shipping.:-)
I have ordered jewelry from you in the past - always pleased with the quality of your products.
Date of experience: March 21, 2022
Great quality workmanship, reasonable prices, speedy delivery
Date of experience: September 1, 2022
The ring was supposed to be sterling silver but it looks like stainless steel!
Disappointed.
Date of experience: March 10, 2022
Easy process. No issues. Arrived timely. Thank you.
Had seen an item that I wanted to order for my sister
Date of experience: December 17, 2022
Easy and quick! Got my order within a week; it's beautiful!
Because I wanted an ankle bracelet and the price was right!
Date of experience: June 20, 2022
I will return. It's is way to big and looks fake. Not what it looked like online.
Online advertising
Date of experience: June 19, 2022
Quick delivery, and received a very nice looking ring.
Selection and price
Date of experience: December 15, 2022
My earrings are gorgeous very pleased and good quality
Date of experience: June 19, 2022
Exceptional. Ross-simons always provides accurate photos of their catalog items.
Dependable, affordable products.
Date of experience: June 17, 2022
Always great quality jewelry and fast delivery everytime!
Love the jewelry!
Date of experience: May 12, 2022
Easy to order, fast shipping, item as show, nice quality!
Date of experience: May 15, 2022
Ordering was easy and I am pleased with the products.
Familiar with company.
I wanted the items to allow me additional options to use existing pieces.
Date of experience: May 13, 2022
Nothing is ever properly packaged bad presentation
Date of experience: May 13, 2022
Bought a X-mas tree pendant. Very small, paper thin not at all what it looks like in the picture.
Date of experience: November 10, 2022
I love knowing I'm ordering good quality products from your company.
Great company!
Date of experience: May 13, 2022
Been wanting these earrings. So happy. Thank you Ross Simons!
Date of experience: November 9, 2022
I ordered on website. Bracelet looked nice. Very thin.
I have bought from them before
It looked nice, but made very cheap
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2022
Date of experience: May 7, 2022
Beautiful jewelry, tho a little pricey. Free shipping is great marketing!
Have ordered previously, always satisfied. Big selection, good quality.
Sentimental.My daughter experienced a jellyfish encounter recently&I think she'll like.
Date of experience: May 12, 2022
Service was flawless, but not really satisfied with product.
Advertisement/presentation of products is eye catching.
Because I was looking for sterling silver metal.
Date of experience: May 14, 2022
I love shopping here, the items always make me happy!
You have the items that I need for gifts ;)
Date of experience: April 15, 2022
Lovely. Just perfect—the right size and lustre. With real 14 k backs— not some plastic thing.
Quality. Reliability.
Date of experience: October 17, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We do understand how shopping from home can be difficult, as items do look different in person. In an effort to better show the scale, we include an alternate image of our items being worn and provide the sizing under product details. For questions or concerns in regard to a piece, please reach out to us at 1-800-835-0919.